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October 2023 by Kelly Rathunde
Had a truck rented 3 weeks early. They called 2 days before the move to tell us they had a more important customer and they could offer us a smaller truck but that was all they could do. We are screwed. And extremely pissed. Please don't use this company. They should go under.
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August 2023 by Tom B
I see a lot of very old reviews that are not good, This was an awesome experience. Family owned, great rate, great equipment, honestly, the best truck rental I have ever had. Family owned and operated, amazing customer service.
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March 2023 by Monica Zeleznik
Address is incorrect. Location is opposite side of mall. There is a sign on the window that they are relocating again in April 2023.
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June 2022 by Grant Wylie
Do not rent from here or any other Budget Truck Rental. Reservations are not a guarantee the truck will actually be there when you arrive. I was unaware until they texted me two days before my rental that it would not be available. After looking closer at the confirmation email in fine print it lists this at the bottom."A reservation is not a contract. Reservation only guarantees the rate quoted and shows a customer’s preferences for a pickup location, dropoff location, time of rental, date of rental and equipment type.The pickup location, drop-off location, time of rental and date of rental selected in a reservation is a preference only and if a preference selected is not available, Budget reserves the right to offer a customer alternatives."
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March 2022 by Jorick
Came here to confirm what others before me already mentioned. Unfortunately there's no way to give negative starts, cause that's what this location deserves. Location closed before regular closing time, so I couldn't drop off a van, had to drop off somewhere else and almost missed my flight. Did not answer phone during office hours... Needless to say don't go here.
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March 2022 by Jasmine Dixon
Allowed me to book a moving truck in advance only to show up for pick up and no trucks where available. So I had to spend my entire day trying to locate another truck to move.
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January 2022 by Peace of Kake
this is the worst place everrrrrrrrr lmao
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April 2021 by Belinda Chen
Just as several other people have commented, this location canceled our reservation the day before the pickup day with the excuse of not having a truck available. We had booked two weeks ahead of time, so he could have let us know at any point in that 2-week period. We needed the truck for an out-of-state move, and because of the unprofessionalism of this Budget location we were scrambling last-minute to find another truck. Definitely would not recommend!
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April 2021 by Trinity stephens
Guys, DO NOT BOOK WITH THEM! I wished I would’ve read the comments before booking with them. I made a reservation two months ago for April 10th. They texted me today telling me they don’t have any trucks available. That makes absolutely no sense to me! So yes! Listen to the comments and not book with them.
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April 2021 by Matt Browell
Unfortunately I have to give a star to leave this review otherwise I would give 0 stars the manager text me less than 24 hours before my reservation and tell me there are no trucks available I look on the reviews here and this facility does it a lot they overbook or they rent to walk UPS without considering online or reserved rentals made ahead budget should close the shop down or stop using this facility and its management Iwill write another review on yelp and where ever I have to . This is unacceptable and they lost business because of there piss poor management. DONT WASTE YOUR TIME OR MONEY HERE . I WILL NEVER AGAIN NOR WILL MY company use them for any future corporate accounts. Very very sad
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January 2021 by R.G. Baum
Hahahahaha........rent one for me pls
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July 2020 by Kayla Whaley
If I could give this place no stars or negative stars, Believe me I would. I didn’t read the reviews on this place prior to booking my reservation and boy I wish I did! Mark especially, is the most rude, unprofessional, and selfish person who does not care about customer satisfaction, convenience or time. He TEXTS me 2 days before I’m supposed to pick up my truck to move out of state for graduate school, saying they don’t have any trucks available for me. Who tf does that? I call for clarification and he declines my calls. So cowardly. Then proceeds to text me a customer service number telling me to call them to fix it. PLEASE BEWARE AND DO NOT WASTE YOUR TIME AND THIS SUBPAR ‘“BUSINESS”
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January 2020 by Kirstie J
I had a horrible experience when I went to drop my truck off yesterday. The older man working was right out nasty with me from the time he came outside to get my keys. He was very unprofessional, had a horrible attitude, all because the woman went rented me the truck took a deposit, like you’re suppose to. I do not recommend this location.
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December 2019 by Lori Reynolds
Made a reservation before Halloween, got a text 3 days before my reservation, that they wont have a truck available for my reservation on Dec 26th, and one won't be available within 80 miles until the end of JANUARY. They only guarantee the price, not if there is a truck. And they may sound apologetic, but if you make a hotel reservation, and then when you show up there is no room...well, you certainly won't be happy... neither am I. I have to rush to find another truck, and pay more for short notice. My son is moving out of state, we took time off work, and everything was riding on this going smoothly. Way to screw everything up!
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August 2019 by Sandy Smalls
Do not call this place with any questions. Was in the process of making a reservation online last night and noticed in the fine print the option to pay for a rental in cash. Clicked on the chat feature, asked a question about cash rentals and the CSR through the chat feature says you need to visit the truck rental service center in order to do a cash rental. Just called these unprofessional people to ask about it. The SOB on the phone was so rude and disrespectful and pretty much called me liar when I told him what was on the Budget Car rental website. Never have I ever called a place of business and the person on the other end of the phone representing the business threw customer service out of the window. Do not rent from someone who can't listen, take your money elsewhere. Somewhere you can ask questions without be spoken over and down to based on something from their website.
