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July 2023 by Rob Crawford
Highly recommend this place. They do great work at reasonable prices and Beth makes the customer experience fantastic with her great communication.
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June 2023 by Walker Rice
I recently had the pleasure of working with Beth, Chris, and the entire team at Charlestowne's Import, and I cannot express my gratitude enough for their outstanding customer service and meticulous attention to detail. From the moment I first called for an appointment, I was greeted with warmth and professionalism.Beth and Chris went above and beyond to ensure that my experience as a new customer was nothing short of exceptional. They took the time to understand my needs and concerns and guided me through their process with patience and expertise. Their knowledge of the Audi brand and their willingness to answer all my questions left me feeling confident in my decision.Throughout the entire process, the communication was seamless. They kept me informed at every step, ensuring that I felt included and informed about the progress of my Audi. Their transparency and responsiveness were greatly appreciated.Now that I have experienced their exceptional service, I can confidently say that I am a customer for life. Beth, Chris, and the entire staff at Charlestowne's Import have won my loyalty through their unwavering commitment to customer satisfaction.They have exceeded my expectations in every way, and I wholeheartedly recommend them to anyone in need of a superior car repair experience!
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June 2022 by Ashley Parker
Absolute best! So kind, friendly and efficient. Over the years they've replaced my alternator and starter, fixed my AC, got a key that was stuck in my door lock out, all sorts of things. Love them!Services: A/C installation & repair
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June 2022 by Traci Davis
I have used Charleston imports for repairs on my volvo station wagon and my xterra. They always take great care of me in a timely manner and do not break my walletServices: Transmission
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June 2022 by Mazzy W.
$600 later and 3 trips back & forth, and I finally have my A/C fixed! How joyous! I will say, communication was good and when I expressed my discontent, they *tried* to give me a discount. I wouldn't go back, but I also wouldn't give them 1 star because I did eventually get the issue solved: they should've caught the A/C leak in the first place, though. Would give 2.5/5 if I could.
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April 2022 by Angela Collins
I was in a pinch as we had car trouble while on vacation, I had to have my car towed there. Everyone at Charlestowne's was so kind and helpful, they had us up and on the road in no time. Cina was very kind and understanding of our situation. Thank you all!
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February 2022 by JB B.
They are honest, diligent, and stand by their work. I don't think you can ask for more from a mechanic. I've used them twice, dropping giant problems from other mechanics mistakes in their lap with my rusty old Subaru. While the work wasn't perfect the first time around, they solved the problems and didn't charge me for the extra work. But they are busy. Call first and make an appointment (don't walk in), show up for it, and you won't be dissatisfied.
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January 2022 by Cynthia Blalock
I have had Charlestowne's Import Automotive and Chris do all the work on my Lexus SUV's since 2016. They are professional, straightforward, candid and honest. Their fees are fair and I feel comfortable that my car is safe and in tip top condition with them maintaining it. I highly recommend them to anyone for maintenance or repair
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December 2021 by Lisa P.
My car wouldn't start for reasons unknown. Called our local dealership but couldn't get an appointment for 2 weeks. My neighbor recommended CIA highly so I gave them a try. Got me a slot right when I wanted it and had my car repaired within 2 hours. Thought they were very reasonably priced as well.
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October 2021 by Fred Herrera
Ive been searching for a mechanic shop for a while. They were very nice and proffressional from the start. They were not over bearing like the rest. They were considerate of me being busy and worked with me. Will be returning to them from now on.Service: Steering & suspension repair
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July 2021 by Jason Vrable
Was in the Charleston area from out of town when my starter decided to die in the Walmart parking lot. AAA tow truck driver highly recommended Charlestowne's Import Automotive, and I'm glad he did. They had the new starter ready to go when we arrived, and had me on my way in about an hour. Grateful they were able to accommodate me, as it was the afternoon before the long 4th of July weekend. It can be very difficult to find a reputable mechanic while out of town, glad I came here. I come to Charleston several times a year and will go nowhere else if I experience any other car trouble while in town. Thanks guys.
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March 2021 by Barry Lewis
The whole crew is very knowledgeable. Everything could not have went better and faster. Keep up the good work!!
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February 2021 by Price Sigal
This is the most trustworthy and professional auto business I’ve ever encountered. We are treated with kindness and have always felt like they appreciated our business. My husband and I will never take our cars anywhere else. Can’t recommend them enough!
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September 2020 by Eileen Heider
If you need car repairs done this is where you need to go. Chris and his staff are honest, hard-working, friendly, and reasonable. They work on foreign and domestic cars. Highly recommend without reservation.
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July 2020 by Boutique Hotel
It is so great to find a place you can trust. Did a great job. We recommend Charlestown's Import Automotive
