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April 2024 by Shadae Washington
Waiting room 1hr plus….asked about services before the 1 hour hit and the CMA seemed like she was proactive but no one was notifying patients of wait times. I had to leave and pick my mom up so the CMA up front let me go and come back to do that due to their schedule flow. CCMA taking me to the back was not happy with my attitude so she had one too but she maintained hers and handled my care efficient and had some patience with me.
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April 2024 by Susan Votta
I arrived at 2:55 for a 3:00 appointment. I checked in and was told to have a seat. At 3:55 I received a phone call that I missed my appointment. I was in the waiting room the entire time. Then I had to wait till 4:55 to see the actual P.A. it was quite frustrating.
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March 2024 by La’Mon Williams
WHERE DO I BEGAN! THIS WAS THE MOST AWFUL EXPERIANCE IN MY ENTIRE WEEK! I WAS SCHEDULED TO COME HERE FOR DRUG TGEST AND A PHYSICAL. I ARRIVED AROUND 11:00AM AND HAD TO DO MY PRE CHECK IN. THE STAFF MEMEBER BASICALLY HAD ME FILL EVEYTHING OUT BY A SERIES OF TEXT THEY SEND YOU. IF YOU HAVE A QUESTION, YOU HAVE TO GO BACK UP TO THE DESK AND WAIT IN LINE TO EVEN GET HELP. THE OLDER AFRICAN AMERICAN LADY WITH THE GLASSES AND LOCS HAS THIS RESTING "I DONT WANT TO BE HERE LOOK" ON HER FACE AND SAW ME COME UP TO THE COUNTER TO ASK QUESTIONS SEVERAL TIMES AND DID NOT GREET ME OR OFFER ASSISTANCE. AS I WAS THERE FOR A DRUG TEST, I WAS REQUIRED TO GIVE A URINE SAMPLE. I EXPRESSED MULTIPLE TIMES THAT I DONT MIND WAITING AND DONT WANT TO CUT ANYONE BUT I HAVE TO GO TO THE RESTROOM AND I WANT TO MAKE SURE THE SAMPLE COULD BE COLLECTED. I WAS ADVISED YOU STILL HAVE 3 MORE PEOPLE AHEAD OF YOU AND TO WAIT! NO CONCERN IF I HAD ANY BLADDER OR MEDICAL ISSUES. IT WASNT UNTIL I GOT CALLED BACK WITH A GROUP OF OTHERS THAT I MET "JAMIE B." "SHE" IS A ROCKSTAR AND WAS EFFICENT, PROFESSIONAL, AND VERY FRIENDLY. AHE WAS THE 1ST AND ONLY PERSON TO APOLOGIZE ABOUT MY EXPERIANCE OTHER THAN THE DOCTOR! THIS IS NOT OK AND THAT FRONT STAFF NEEDS A COMPLETE OVERHAUL. I WILL SAY THE VERY PRETTY YOUNG LADY IN THE MIDDLE WITH THE UP-DO AND BANGS WAS FRIENDLY AND DID TRY TO HELP ME. THE OTHER TWO? THROW THEM AWAY! NOONE SHOULD GO INTO A MEDICAL FACULITY AND FEEL UNHEARD, FORGOTTEN AND ALL OF THE ABOVE. WE NOT EVEN GOING TO TALK ABOUT THE SEATING. EACH TIME I HAD TO GET UP AND ASK A QUESTION, I CAME BACK TO A NEW SEAT OR I HAD TO STAND! YOU WOULD THINK WITH THE VOLUME THEY HAVE, THEY WOULD HAVE BETTER SEATING. I DONT KNOW IF IT IS A PEOPLE OR PROCESS ISSUE, BUT THERE IS DEFINATLEY ONE! I WILL NEVER COME BACK TO THIS LOCATIONS AND INFORM ALL 150 OF MY CLIENTS TO FOLLW SUIT! I HAVE ALREADY CONTACTED THE COMPANY THAT SENT MY RECORDS OVER MY EXPERIANCE AND SUGGESTED THEY DO NOT CONTRACT WITH THEM AS I ALREADY HAVE A JOB AND HAD TO LEAVE MY OFFICE IN SUMMERVILLE ONLY TO SIT THERE FOR 3 HOURS! IF YOU NEED A PHYSICAL OR DRUG TEST...DONT WALK, RUN TO THE FARTHEST LOCATION AWAY FROM HERE! IT'S 2024, WE DONT HAVE TO ACT OUT OF CHARACTER IN BUSINESSES ANYMORE....WE TELL EVERYONE INSTEAD! #FIX THIS
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March 2024 by yoanna tang
Alexis is a superstar!!
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March 2024 by Champ Brown
Good people
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March 2024 by Quionna Holmes
My husband and I came in for to have a drug test done, we waited standing when it was time to call us they call me a gentleman that was there before me and a young lady whom came in 30 mins after we did. I asked the lady why was the young lady called before my husband when he and I came in at the same time. She said she grabbed the charts as they were put in. But that’s not correct because that young came n about 3 later. I know notice that she was laughing and playing around with front desk so I’m assuming that they put her chart before my husband chart. People don’t have time for this. We waited our turn that young lady should have waited hers too.
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January 2024 by Matthew Haan
Staff cursing and complaining about their jobs. Extremely unprofessional environment with the front desk. Not a welcoming environment when you’re listening to staff dropping f-bombs and how much they hate their job. No one is forced to work…so quit! Will never come to this location again let alone bring my kids here!
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December 2023 by SherRie Blango
The staff is very friendly and very professional and the facility was very clean. The only thing they need is more seating in the waiting area. They were very busy. So,, if I you were called to the front desk, it was very likely you would no longer have a seat when you returned. Overall my experience at Concentra was very good.
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December 2023 by Kandi Ricciardi
I have worked in healthcare for 20 years. I am going to give a detailed review because this facility has a great atmosphere it is absolutely beautiful on the inside. They are definitely modernized with a virtually completely digital check in process. However, the front desk staff (with the exception of one young lady) was horrible! This was my first time to the facility and I was a little apprehensive from the start because of the rudeness I had experienced when calling to verify and setup my appointment. My first encounter was equally unpleasant with the lady who I first approached was short tempered and rolled her eyes throughout our entire interaction. I had a little difficulty getting signed in PRIMARILY because she neglected to explain that I was supposed to complete the sign in on my phone in order to be placed in queue. The Second staff member who called me up because she realized I wasn’t signed in correctly was much more professional and friendly.Once signed in correctly the wait time was a little longer than I felt it should’ve been given I was only there for a PPD placement. The medical staff who placed my PPD was excellent. She was professional, friendly, experienced, and even happy! She definitely made my experience 100% more positive and achieved the 3 star rating because it would’ve been a 0-1 star. I left the clinic thinking to myself “they shouldn’t hide the personable staff in the back of the clinic.”In all honesty if I would’ve been paying for this visit I would’ve asked to see a Director and complained in person. But I was sent here through my employer so I let it go. I have to go back today to get my PPD read and I hope this is a better experience.
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November 2023 by Summer Snider
Everyone was super nice. I was there for like 3 hours for a drug test and physical that lasted no more than 10 minutes, however they were super busy and their online system they use shut down while I was there. I had to fill out the paperwork twice but other than that the experience was decent. The building is decently clean, nothing special but also nothing concerning or upsetting to see. Thanks!
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November 2023 by Jay Fortner
Greeted nicely at checkin. She explained the process etc. completely. Got me in fairly quickly for a random drug screen. Very nice people here.
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October 2023 by A W
I was a walk-in at this facility. The receptionist was very professional and friendly. The check-in process is done via email or text link. My wait was just shy of one hour. The exam was done in a timely manner. I received a flu shot as part of the visit. It was so quick, I barely felt it, and I didn't need a bandaid. My arm is not sore like it usually is after a flu shot. Everyone there was professional and friendly. I recommend them for your occupational health needs.
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October 2023 by Jacquetta Amos
Total time at Concentra was 1.5 hours for an annual work physical. Staff was courteous. They were organized and knowledgeable for the first time in several years. I appreciated the improvements they made to achieve first-time quality! Keep up the good work!
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October 2023 by Sharese Thomas
The ladies in the front were very friendly and welcoming. Came in for pre employment drug test, didn’t wait long. However the nurse who collected the specimen was very rude. Just had a very unpleasant stank disposition. Caucasian lady 40’s heavy makeup and glasses. Definitely not in the right field if she doesn’t know how to interact with people without the attitude.
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September 2023 by Alissady D.
The front desk staff and manager are so rude. Worst patient care I've ever experienced.. and I work in healthcare. The least accommodating facility I have ever been to. Talking about me right in front of my face basically. My patient care tech was reprimanded because she took me before my time. The front staff were mad she accommodated me. I felt like I was back in high school again with the petty drama in this facility.