-
February 2024 by Jojo N.
I basically needed a simple tune up; change spark plugs, clean engine oil, replace one ignition coil. My total was four hundred twenty sum dollars & diamond told me that would cover everything. I get there days later and they wanted to charge me an extra 220 for the ignition coil. i only had the price diamond & i spoke about over the phone which after our discussion included the ignition coil so i was very confused. Then when everything was finished an hr later my car still had the exact same issues. DO NOT COME HERE!!!! They overcharge, make false promises & have bad attitudes. Luckily i found a mechanic around the corner & he replaced my ignition coil FOR FREE. Thanks to HIM, my car is safe to drive again.
-
January 2024 by R Colbert
Good technicians. Good service advisors
-
January 2024 by Nancy Baird
I tried to get them to check my tire pressure but their machine is broken. I had to go elsewhere.
-
January 2024 by chucktowncertified
"we are not that good at putting air in tires" .... The place next door sure did though ??. How you gunna be a tire place and can't put air in people's tires.
-
December 2023 by Justin Grigg
I dropped my car off before they even opened, after notifying them the day before that I would drop it off and be back by 6pm to pick it up. They have not contacted me all day about my vehicle, I got here at 6 and the lights are off with a not on the door that said had to close at 6. With no notification the have my car locked up with all my equipment I need for work tomorrow. This is piss poor service, on top which they didn’t fix the problem it was having the day prior which is why it had to come back. They just lost a customer.
-
December 2023 by Jenn Zak
Arrived at 6:12 pm after hearing nothing all day from the establishment about when my boyfriend’s vehicle would be finished. There was a hand written sign on the door that they closed due to an emergency, understandable and no ill judgement on that part. However; my boyfriend is a professional firefighter who has to leave for work at 530am and all of his gear is in the back of his car. The car is not in the lot, and there was zero communication the vehicle would not be finished, nor left outside for him to grab to take to his job tomorrow. Zero communication and zero acknowledgment on their end. Both of us work in emergency services and emergencies happen… but now the establishment has his vehicle and his gear for work - with no way for us to grab it.
-
December 2023 by Hayley Harwood
Came for a pre-scheduled fluid exchange. That part was great, but I felt like they tried to take advantage of me. They kept recommending some services “by mileage” despite the fact that I was over 12000 miles away from the actual recommended mileage. When I asked them if they could explain why I needed it early or if they could show me what is making them think I need it, I got vague answers (well “by mileage” and “must be something”) and showed nothing. These recommended services were left out of the official firestone email I received about recommended service “by mileage”. Makes me feel like they were just trying to make some extra cash. I have usually had better experiences at Firestone.
-
December 2023 by Sebastian Morales
Making an appointment doesn’t mean you’ll be taken care of, it’s just to get you to go to the shop.Called in the morning at 9am and was told I would be able to go that same day at 4pm.
-
November 2023 by Sierra Childers
I came in thirty minutes before closing, and Alan, Bailey, and Steven still jumped up to help me. Despite other tire stores saying my tires couldn’t be patched, they still took the time to do a thorough inspection and were able to patch one of the two with screws. I will be referring all friends to this place from now on, their service was great.
-
November 2023 by Katie Gill
My daughter and I arrived at 6:05 pm. They close at 7 pm. We had a slow leak tire and were 3 hours from home . The team turned us way. They had 3 cars left to finish and no room for more business. At 6:40, as it was dark and we were changing our tire in their parking lot with the lights from our phones. We saw that they were no longer busy, and they still were unwilling to help. We were unaware of how dangerous the neighborhood was. We rode home on our spare which it almost doubled our trip time. The next morning at home we discovered that it was a slow leak at the rim. Which took about 10 minutes total.Customer service at this Firestone is lacking!!!!
-
September 2023 by laura guenther
Terrible experience. Someone driving my car took my car to this place and they took it upon themselves to do whatever they wanted and I had 4 flats on my car within a week. One brand new tires. From another company. The car has not been running the same since here. I would not recommend this place at all.
-
August 2023 by Daryl Richardson
Good location, decent prices, knowledgeable staff. They do their best to get you in and out as quickly as possible.
-
July 2023 by V Friday
This place is fantastic and the entire team is a pleasure to deal with. I've been her for several services on multiple cars (tires, brakes, parts, etc) and every time they help me understand what's wrong and what my options are to solve the problem. They do fast, reliable work and usually get my car in and out the same day. I highly recommend this business and will continue to go here for all of my auto needs!Services: Tires
-
July 2023 by Peter Lehmkuhl
I used to work for Firestone years ago and as a technician, I had to do a lot of inconvenient things just for the customers. When I stopped by this location for a simple tire rotation they refused because their lift was broken. I asked if their floor jack was broken and they said no. I'm sure you can see where this is going. The laziness of the staff to do the most simple of jobs due to a minor inconvenience is just appalling.
-
July 2023 by Hannah Granfield
I come in for an oil change about once a month. The staff is always very friendly and quick to get me in. Kaitlin at the front desk has great customer service.Service: Oil change
