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November 2023 by Vickie Griffin
These guys were the best. From the beginning to end they are very polite patient and kind. They all provide customer service at its best. The staff all seemed to be having a great time and lots of laughs and fun throughout the time I was there! The tires I bought were used but a great price and value. I will return there again when the need arises!Thank you all for a great retail experience!
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October 2023 by Meghan O'Laughlin
I got a screw in my tire leaving work on Rivers Ave. I barely made it to Gerald’s at 5:20, totally expecting to have to leave my car over night because they were packed and it was close to closing. These men were so kind to me and went above and beyond to help me out. They weren’t rude or cabby with me for coming in so close to closing time, and even stayed after their shift to fix my tire. I was so grateful and I can’t say enough good things about these kind, hardworking men who went above and beyond to help me get home safe. It’s been a week and the tire has held up great so far.Thank you a million guys, honestly, I appreciate your level of service, dedication, and professionalism.
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October 2023 by Emily Johnson
This is my second or third time having a nail removed from one of my tires and the tire patched. They never charge me when they patch my tires and are always helpful and friendly! Sometimes they even leave a rose on your car seat when they repair the tire at no charge! Gerald's replaced tires on my previous car as well and it was a good experience. I will definitely go back and highly recommend them!
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October 2023 by L Howell
Always stellar service and customer service. I just wish they would freshen up lobby/waiting area
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October 2023 by Maria Grispin
Amazing quick service!!! Helped us out in a pinch and was so kind. Sheldon was awesome. Left with a new tire, a rose and a smile!
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September 2023 by Kat C.
I stopped by after work to fix a flat tire. I appreciate the extended hours, which allows me to come without missing work. They were closing early, but with some pleading agreed to fix my tire. They had it fixed and ready to go in record time. Thank you! I really appreciate it!
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September 2023 by Tree Life
19 mins before they close, they refuse to do a plug. 5 min w/o. I’ve had to pay for 3 tires that I paid for road hazard and because they couldn’t find the paper work, due to not having a single computer system, I was stuck with 3 used tires! More worried about leaving at 4 then taking 5 minutes to take care of a customer. Not the typical Gerald’s Tire at all!! I was a service manager for a Pep boys supper center in Va beach. Full service repair. My installers had more customer service naturally then the individuals managing this location. I would take that shop as a project for 1 year and increase repeat service at minimum of 85%!! Simple structure and willingness to go that extra mile is what I have always experienced with Gerald’s. Friendly hard workers. This shop needs to be cleaned out, fire them all. New proper ,hardworking , customer service oriented management is the only way to take this store that’s riding on the solid reputation of Gerald Tire to pay the light bill and turn it into the business model for Gerald’s tire!! Great location horrible staff!! Lazy plain lazy.
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September 2023 by Autumn Martin
It was slow because they are understaffed but they did a good job and tried really hard to get things moving quickly. They guys were basically running trying to get things done. Very friendly staff as well.
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September 2023 by rene wecker
Of all the tire places in the area Gerald’s is hands down #1: fast, friendly and 5 star work. I love coming here.
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September 2023 by Ray White
Today was the worst experience ever at Geralds I have been coming here for years but never had to wait 3 hours for a tire repair. About 4 of us experience this. One guy was doing all the yard work while the 4 other guys kept messing around in the back n disappearing. This crew Today Don't Ever need to work theSame Location again..
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August 2023 by Victoria Hargrove
Went to have spare put on front passenger side was told im good to go. 1 day later my tire blew wgen road side got to me the showed me that the lungnuts were not tight properly. If i was on freeway it got of been deadly. Never going back. Yjey offered me a new tire for a price of course
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August 2023 by Dennis Martin
I went there to get a tire patched, I had a plug put into it as a partial fix until I could get to a tire shop for repair/replace. I waited an hour and a half for my tire to be taken off and put back on with nothing done and no explanation. They didn't even tell me they didn't fix the tire. I went to to Discount Tire the next morning. I spoke to a gentleman named Brandon C. He explained to me my solution and had me on my way in 15 minutes. I've had friends that were Geralds' employees and have gone to Geralds' tire for pretty much everything and anytime I needed something to do with tires. This is not my 1st poor experience with Geralds on Rivers' Ave, however it is the last.
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August 2023 by Blake Lynn
Arrived at 12:30 put a ticket in my window sat for an hour, to have someone come up to me and say they couldn’t take me today and I had to leave because they were short staffed! Rude and unprofessional!Update - Store reached out to apologize. I have been a long time customer, so this is greatly appreciated!
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July 2023 by Pz H.
took my car into the shop today to get tires put on they made me fill out a sheet asking for used tires so im told its going to be a little bit so i wait and which time i ask how much the cost is going to be was told ill find out for you yet not until after service was done am i told yeah we put new tires on your car its going to be 370$ almost $400 for 2 tires that were supposed to be used and not telling your customers what you are doing and how much it's going to cost i was recommended to come here but i will not be back
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July 2023 by Russell Small
I watch them pocket my money sheldon and Trevon and they didn’t even give me a tire. Their services didn’t not meet my expectations and I wouldn’t advise anyone to go to that store
