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November 2023 by Misty Goodale
My husband and I have never bought new so this was a first for us. Carter Brown was a delight! Don’t let his age fool you. He was very knowledgeable and resourceful. He listened intently and gave recommendations based on our preferences. He didn’t try to push us one way or another. His professionalism is top notch. If you’re looking to purchase a vehicle and you want a place you can trust to listen to you without pushing their own agenda, come to Rick Hendrick Toyota of North Charleston. Ask for Carter Brown. You won’t be disappointed.
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November 2023 by Timothy Bayruns
The staff was extremely friendly, willing to talk, discuss, and make sure that we understood all the details of our car buying process. Bob, our sales man was very enjoyable to work with and made sure the vehicle we bought was"our car" (the way we wanted it to be). Keevan, our finance guy made sure that we understood everything before signed. Everything of our experience was first class.
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November 2023 by Julie McCrackin
I always dread the car buying experience BUT this time I was quite pleased. All staff I encountered were friendly without being pushy and aggressive. I ended up with the car I wanted and would buy from them again. Thanks to Patrick and Chris B for making the experience pleasant!
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November 2023 by Jacqueline Robinson
Buying a car made simple! Toyota’s reputation brought us here. We visited a nearby Toyota dealership and couldn’t even find or get anyone to help us out. We went to Hendrick and were treated immediately with friendly assistance. Our sales person was Billy. He took time to answer all questions and show us the different vehicles. He truly made us feel like family. After a few decades of buying cars. I must say this experience outdid all others. Billy worked to get us what we needed as well as what we wanted. Thank you Billy and Hendrick! We love our car!
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October 2023 by Patrick Murray
Bob Bayruns and Tyler Hewitt were both amazing. As I was looking at other dealerships to purchase a new vehicle, Bob reeled me in with his calm and helpful demeanor. From our first contact, he made sure to do everything he could to get me into the right truck I was looking for, at the best value! Tyler sealed the deal with financing with his honest approach and being so personable. He went above and beyond to ensure I had all of the information needed to make the best business decision. Tyler is extremely respectful, honest and compassionate! Hendrick Toyota is lucky to have associates of their caliber on their team. Would definitely recommend Bob, Tyler and their team to anyone!
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October 2023 by Tammie Ventura
Jeff D, service advisor provided a professional and solid customer care visit for me. Being in the business, with high expectations, made this a pleasant experience. I was not able to make it back before closing and the sales manager made it possible for me to pick up my car. An over all exceptional experience! Good job Hendrick! ?
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October 2023 by Mark Helm
The service at this dealership is the slowest Toyota dealer I have ever used. We intentionally book the first appointment at 6am just to avoid spending 2 hours waiting on service. The staff is nice and apologetic for the delays, but this isn't an isolated event. They are quick to tell you that its the busiest dealer in the area, but that doesn't excuse it when its delayed every visit. The service that is performed is good and the people are nice which is the only reason for giving them 4 stars
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October 2023 by ? kf33waffles
My experience with Mr. Michael Graham was a wonderful one. I am so excited about the new purchase of my vehicle. I love that it was a no hassle sale. I didn't feel pressured and it made my decision to purchase even more exciting. Thank you Mr.Michael Ann and Denzel
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September 2023 by Michelle Sueck
Our sales agent, Peter Thomas was absolutely phenomenal! He found exactly what we were looking for, made the entire purchase process so easy and stress free and is very knowledgeable about the vehicles and all the different features of each model. The gentleman in Finance made the usually stressful process of financing quick, fun and easy! If you're in the market for a new or used vehicle, I highly recommend Rick Hendrick Toyota!
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September 2023 by Donny Wilson
Absolutely Amazing Customer Service from start to finish!! This is my 5th vehicle I have purchased from Hendrick Toyota Charleston and the service just keeps getting better. Jason and Mike always go above and beyond to make sure I am happy and get me the vehicle I want. Daniel my sales guy is great and makes sure I understand everything about my vehicle and really takes the time to show me the things I care about. Tony in finance always takes care of me and sets me up with a custom plan that works for my driving needs. These guys and the rest of the team at Hendrick Toyota Charleston are why I will always buy from them. 5 star sales & service every time I visit. Thanks guys for another great car buying experience. See ya soon.
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September 2023 by Tom Block
Had a great experience purchasing my new 2024 Grand Highlander at Hendrick. While the car buying process has changed significantly in recent years, our sales rep Mike Kern did a fantastic job in identifying the specific vehicle we wanted and getting it to us quicker than we expected. Mike walked us through the many high tech functions the vehicle included. I would highly recommend Hendrick and specifically Mike to anyone looking to buy a Toyota.
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September 2023 by Amy Brubaker
Michael Graham helped me find my dream car! He was personable and wonderful at his job. He did not push me to buy a car and instead showed me all my options. He let me leave, talk with my family and respected my wishes. Then, it made me want to come back! He spent seven hours with me, helping me find my RAV4. I am so grateful for him, and I hope Toyota cherishes him! He’s also a local famous actor. So fun!
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September 2023 by Kayla Armentrout
I went in for my scheduled maintenance appt today for an oil change and was greeted by our service advisor Bryan B. I had concerns of my tires and after inspecting them, he confirmed what I already knew & that my tires were going pretty bald. Bryan was very professional & friendly and accommodated my last minute needs happily. With four new tires & regular maintenance, I was in and out very quickly, despite the service center already being super busy. The atmosphere here at Hendrick Toyota is always so welcoming and everyone is always kind. I look forward to my appointments here in the future.
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September 2023 by Cameron Moore
Carter hooked me up with an exclusive car. He's a knowledgeable car enthusiast and very laid back! Zero pressure from him to make a sale. Had a great experience working with him. The dealership was extremely busy but he made sure to check in on us while working other numerous tasks. Would do business with him again!
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August 2023 by Christy Worden
Great experience! They were actually very straight forward, and honest with me. Chris Gordon was my sales rep and he was great! I highly recommend asking for him! He asked about my priorities and really focused on what I was asking for and found me the most ideal car. 10/10!