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November 2023 by Skyhook Spirits
This is a well run collision repair facility. They kept me updated throughout the repair process by text messages. Got the job done on time and done correctly. I was very impressed and pleased with the work. Highly recommend.
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November 2023 by Amber Alston
Beautiful work and wonderful customer service, hand in hand with enterprise rentals ?
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April 2023 by Kenneth Grayson
I had an appointment made to have an estimate for damages done to my truck. The appointment was made by my insurance company 8:50AM. I received an automated response that the appointment was confirmed for 11:00AM the same day. After arriving I was told that they were overbooked and could not evaluate the damages. There was a scheduling issue with the system; understandable! What was not, is the fact that they knew they were not going to be able to honor the appointment and made no effort to contact me. I was greeted with "That is the other one from Traveler's" so, obviously they knew I was coming. A simple phone call would have been nice but instead, I had to take off work and be turned away in person. Not very good customer service.
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March 2023 by Bob L.
Dropped my car off and was told it was a 2-3 day repair (but as you know nothing is guaranteed) Drop off day 3/4/23 - today is 3/13/23 still no car and no hint of when the parts might get there. Constant lies about parts being on a truck in Columbia an hour and half away last Friday, only to find out they still aren't here in Charleston yet the following Monday.No idea when it might be ready. If you do Rideshare for a living don't bring your car here, no telling when you might get to earn a living again. The manager's smug answer is that I should have had a second backup SUV sitting in my driveway just incase my other car broke down. What a condescending answer to a customer , why don't I have a backup 25k SUV in my driveway, maybe because I do Uber/Lyft for a living.
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February 2023 by Sherry Howard
Gerber Collision was a great experience. They kept me informed about the status if my car a d delivered as expected. I am happy withmy results and would recommend them to my family and friends.
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February 2023 by Andrew Grohowski
I don’t typically write reviews but Gerber is so lucky to have Justine on their team! As some reviews have already mentioned, Justine is the BEST. She truly cares about each customer and Gerber provides excellent attention to detail. She even stayed open past 5pm so I could pick up my car! Can’t say enough on how pleased I am with the work and the knowledgeable staff. If you’re ever in the need of car repairs be sure to ask for Justine and her team!
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February 2023 by Joe Green
I would recommend this shop over all others in town - by far the BEST CUSTOMER SERVICE AND QUALITY OF REPAIRS I’ve ever had. Specifically, if you are able I hope you get to work with Justine Yager (Service Advisor) she literally went above and beyond to make what is typically a cumbersome annoying not to mention time consuming process smooth and painless. Justine if you or your bosses get a chance to read this, let me just say, THANK YOU!Service: Painting
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February 2023 by Christina Gatto
Just recently had a chance to work with the Estimator Justine Yager, not only was it a super smooth process, she actually made it so easy that it was enjoyable! Doesn’t hurt that she has the best dad jokes in town I’ve heard lately-hahaha… Would HIGHLY RECOMMEND if you are in need of any collision services.Service: Painting
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February 2023 by gloria Thomas
Justine took such great care of me the care, the entire process went from slow and painful to easy and actually fun, but she is truly funny, made me feel like someone finally cared and wanted to help me out with this claim. Highly recommend!!Service: Painting
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February 2023 by micheal wolaver
Justine was amazing and very helpful I would definitely recommend her to anyone that needs this service, very friendly alsoService: General repairs & maintenance
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January 2023 by David Hollars
I would not use this business to even wash my car!!!I wanted to pick my vehicle up on Friday 12/23/2022. I called to see if my vehicle was still there because it was supposed to be towed back to my house already.When I spoke with Bobby, he was walking out the door at 4:30 pm. I explained to him that I could be there in 10 minutes but he didn't care. Was too interested in getting his holiday weekend started. Meanwhile he tellsMe I can't pick it up till Tuesday even though I had given a release over the phone earlier for it to be towed.Worst customer service experience ever. If they don't care any more about their customers than that, why would I trust them to do anything correctly to my vehicle?Service: Body & Trim
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January 2023 by Josiah Towles
Great experience... Had my estimate in less than 30 minutes an appointment for my repair in January..all good!!
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September 2022 by Jèmìmà Robertson
The customer service for Gerber Collision & Glass was exciting. The check-in process was smooth and straightforward. I recieved frequent updates on my vehicle progress from start to finish. Thanks to the whole staff for all your hard work on getting the job done before estimated scheduled time. The finish work was above my expectations. It was a pleasure talking with the entire staff.
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November 2021 by Kezia Robertson
The customer service for Gerber Collision & Glass was exciting. The check-in process was smooth and straightforward. I recieved frequent updates on my vehicle progress from start to finish. Thanks to the whole staff for all your hard work on getting the job done before estimated scheduled time. The finish work was above my expectations. It was a pleasure talking with the entire staff.
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November 2021 by Eun Perry
Vince was very accommodating, went above and beyond to ensure that my car was fixed in a timely manner with the best parts possible. Gave me consistent updates with my car so I knew exactly what was going on. Highly recommend their team
