-
January 2024 by Peggy Shelton
Excellent service in the Parts Department and also in the Quick Lane Service Department! Part ordered and followed up as received then on to Quick Lane Service. Great work in both departments Jones Ford!!
-
January 2024 by Carl
The absolute worst service. Bought my car here and still treated like crap. Service dept won’t answer the phone return calls or let you know when your car is done. Most recently I had to book my recall service 6 MONTHS in advance and once I took my car in, it sat for 5 days before anyone looked at it! Completely mismanaged operation. Go elsewhere
-
January 2024 by Devin Yeatman
Avoid the service department like the plague, especially for a diesel. Had our broke down work truck towed to Jones in mid-November and by mid-January they still hadn't looked at it. What's worse is that after the New Year I was told the equivalent of "yours is next, I swear" and then when I called back a week later, I was told 3 big jobs had come in and now it might be another month before our truck could get looked at. Uhhh, what? Sadly, had to tow our truck to another dealer (Summerville Ford), who turned around our other diesel repair in 1.5 weeks
-
January 2024 by Bryan Hoffman
I recently purchased a pre-owned F150 and worked with Anthony on the sales team. The process was extremely smooth.There are some minor technical issues with the truck that I'll have to get addressed when I can drop the truck back off. I'm hoping that it will be a quick fix and I can provide a full 5 star review.
-
January 2024 by Natalie S
Every time I’ve ever used this dealership it’s issue after issue.I had a 93 Ford Ranger that I am restoring bit by bit. They assured me that they could do the work. 90% of all of the work that they did had to be redone by others. I had this work done right before I moved out of state I even requested that they replace all four tires and leave the best one for a spare. They threw them all away and then when I raised my concerns they said we’ll take care of it. They called me that it was finished and charged me $100 for a new tire placed on my spare. They couldn’t explain why such poor work was done, except for they claimed that the technician that did the work quit right after he performed the work on my vehicle. (that doesn’t remove them from their responsibility to uphold quality in my opinion anyway)OMG the air conditioning had to be redone. The brakes had to be redone steering had to be redone. What a nightmare they charged me thousands of dollars for shabby work that had to be paid for again for a different mechanic elsewhere to repair …and I wouldn’t send my worst enemy to this dealership..Before this event, I went to purchase a vehicle there. The salesman made my skin crawl so I left. I figured I would try another day and maybe get someone else. They refused to let me work with anyone else, so I left and bought a vehicle at Palmetto Ford .Over the years, I have had multiple issues with this dealership there was another time where they took My F150 in for a recall they kept my truck for over four months. I finally started raising hell because I needed my vehicle back and according to their paperwork they only had my truck for a couple of weeks. Turns out that 30 days they destroy the ticket and create a new one. ?There was another time when they had my truck in for longer than anticipated by a few days….to when they called me to come pick it up. It was approximately half the cost that was quoted to me. That made me very happy! I thought maybe we’re making progress and trying to redeem themselves. I got a phone call two days later and they were accusing me of stealing my truck off the lot in the middle of the night!!!. I was angered by this accusation. I had my keys and I had my receipt turns out apparently there were two invoices and they only charged me for one. When I called the general manager telling him about this nightmare interaction with Jones Ford… instead of him, realizing that there’s a problem at his dealership, his response was… Well, did you steal your truck off the lot in the middle of the night????Due to this dealership being so close to my house for so many years, I would give them another chance from time to time, hoping that things had changed but every time it was nothing but a nightmare for me time after time!I would never ever return to this dealership…Nor would I ever refer anyone to Jones Ford.
-
January 2024 by Ahmad T Almashhadany
Beginning of 2023, we purchased brand new car from Jones Ford. End of 2023 we planned to purchase another vehicle from Jones Ford but their higher price approx 10k difference compared to another dealer (they underestimated our trade value and did not provide any discount on new vehicle like other dealer). We showed the sales team the offer from other Ford dealers to gave the opportunity to reconsider their pricing but they refused. Therefore we apologized to the sales team for not purchasing the vehicle from them (Jones Ford) and decided to purchase the vehicle from the other Ford dealer. However we were surprised the moment we informed the sales team about our decision, they changed their attitude and started to ignore our calls and texts. I found this very unprofessional behavior and short-term thinking to lose future potential customers. I have doubts I will consider Jones Ford anymore.
-
January 2024 by Keith Bowman
Almost no aspect of our recent servicing with Jones Ford met our expectations nor measured up to our past experiences. Our car was running fine. We needed servicing for three discreet reasons: 1) a safety recall; 2) periodic preventive maintenance; and 3) a test of the car's high-voltage transit battery (the car is a ten-year old plug-in hybrid). Since no troubleshooting nor complicated diagnosis were involved, this servicing should have been entirely routine. Scheduling service, even for these routine matters, required weeks of advanced notice. Despite having an appointment, I was informed that my car would probably not be seen for 3 to 5 days following drop off. When I asked if a courtesy loaner car was available, I was told that none were. After delivering my car, I was never called with servicing updates. After four days, I phoned my service representative (Laney). She informed me that the parts for the safety recall were on hand, but that my car had not yet been seen. She directed me to phone back following the weekend. When I phoned on Monday (calendar day seven since dropping off), I was told the technician who was going to install the safety recall was sick, but that the routine maintenance and battery check had been completed. I was told the battery was fine, but that it could be replaced for a few hundred dollars if I insisted. It became clear the battery being reference was the 12 volt starter battery, not the high voltage transit battery. I pointed out this discrepancy and insisted that the wrong battery had been tested. I was assured the car would be completed by the end of the day and that I could collect it the following morning. On the following morning, as a precaution, I called at 8:30 AM to confirm my car's availability. After Laney answered the phone, my call was disconnected when I identified myself! I immediately called back, but was compelled to leave a voice message with my phone number. Subsequent calls at 9, 9:30, and 10:00 AM went to voice mail also. I was finally called by Laney at 10:18, with no explanation for why I was disconnected at 8:30 nor why, after being assured the car would be ready the previous day, it took so long to call me to report the car was ready for pickup. Laney insisted that she tried to call me back immediately at 8:30, but that call probably occurred while I was calling her back to leave my first message. She did not leave a message of her own. To add insult to injury, I was told that no periodic preventive maintenance was warranted or performed and no test was available for the transit battery. Not even an oil change or tire rotation, despite the fact that I had not had either of these services performed at Jones Ford previously. In other words, my car was unavailable to me for eight days and the only thing that was accomplished was to install a safety recall related to a cable bushing on the shifter. In the end, I was not charged anything, except for my time and the inconvenience of being deprived my vehicle for over a week.
-
November 2023 by James Schultz
Predatory fees, terrible customer service, overpromise and underdeliver.Fees: $200 bucks charged as soon as I get to the service desk. They make you swipe your card before you leave. I understand time is money, but I ended up spending $2500 here. The least they could do was apply the $200 to my total bill. The kicker: when I show up to pay the $2500 they flatly say 3.5% fee for using a credit card and they don't take checks. That is absolutely something that needs to be discussed before a client is dropped off at the service center.Customer service: I dropped my car off on a Tuesday and was completed Wednesday of the following week even though I was told Friday. No loaner car is ever available. I'm forced to just figure out my transportation for a week. Really awful communication from the advisor. My advisor never called to give me updates along the way. I had to call every day for an update and the advisor was always away from the desk. The persons answering the phone never know enough to give me a good explanation. I was told the advisor would call me with a clearer answer, but never did. I never got an apology for the extended delay. This is truly basic customer service stuff I'm expecting.I don't think I'm asking much here. I bought my truck at Jones Ford and they couldn't care less about customer loyalty. It really makes me sick that I have given them my money already but I won't anymore. I will drive further away in hopes of being treated better.
-
November 2023 by Jay T.
Can't say that I recommend Jones Ford's service dept. Had some electrical glitches and two service recalls with my under-warranty Ford truck so I called Jones to make an appointment. The soonest they had was about three weeks out. That's a long time, but okay. Bring my truck in three weeks later and find out it wasn't even an appointment to actually fix my truck, just for them to take it so they can check it out sometime over the next several days or maybe a week. Other dealers you schedule a service appointment and can usually wait while they work on it, but at Jones you should expect to be carless for up to a week. That's "service" to them. Hopefully they at least do a good job...we'll see.
-
November 2023 by David C.
stop by to get oil change and tire rotation, Quick change employee pulled my info from providing telephone #, asked if was my 2017 and I told him i had 2023 F150. asked if I purchased from Jones ford I replied no and. asked for Ford app to get Vin told him I didn't have app, told me to get Vin which I walked to my vehicle 30 ft away and took picture and returned to counter and noticed he took another order for service from a customer who just walked in and I asked him if that person got a head of me and he replied yesand I walked away. most importantly the blonde chick in front of me asked how long she would have to wait he replayed she be ok and I noticed he put her order in envelope hanger in front of other customers. Never again will I step on that property.
-
October 2023 by Guydetra E. Simmons
I have gotten an oil change at their quick service before and decided to return when I was needing four new tires they were able to take care of me and the services was great. This summer I paid off my jeep and decided to get some well needed repairs done... (A/C, oil leak, window etc.)I said why not try Jones Ford.... I was more than satisfied! I would like to give Thanks to Jeff Glover and Scott Dischert for all that they do over there and the rest of the staff members that make it happen.Ms. Simmons
-
October 2023 by Alexa Hamby
Quick and professional service at Quick Lane. Also called with quote before they began work. Brake job completed in a few hours - dropped off in the morning and done by lunch. Highly recommend.
-
October 2023 by Tracy Barnett
Just dealt with the service department trying to make an oil change appt. Aside from their website being absolutely horrible for making a service appt, they guy I spoke with today was just an a$$. Acted like I was an inconvenience, asked if I bought my Ford Bronco from him, and when I responded no, he said no appt needed, I had to wait in the quick change line. There isnt anything quick about that process. Why cant these American car mfgs dealers take a page from Kia or foreign dealers, I own a 2022 Kia and can book my appt online easily and never spend more than an hour at the dealer for an oil change. My brand new bronco will go elsewhere and if you want to deal with Jones, I would be very cautious.
-
October 2023 by Lili Sweeney
Worst experience of my life, will never go back - car sat for almost 2 weeks after my scheduled diagnostics appointment without being looked at once. There was zero communication from the service department and when I contacted them I was repeatedly misled about the status of my car.My Escape's check engine light had been on and off for weeks so I made an appt for diagnostics (around 3 weeks in advance) for the morning of September 27th. When I dropped my car off the evening before, I was asked if I knew it'd be "3-5 days until the car could be looked at," something I wasn't made aware of when scheduling despite having made the appt on the phone with a real person. I asked if I could bring my car back in a couple days if that was the case and was told no because, "it may be looked at tomorrow." Fine, I left to pick up my rental and moved on. I heard nothing following the day of my appt so called to check on any progress. I was told it had yet to be looked at but that "they were hoping to get to it that afternoon or Friday." Again, I heard nothing. I called for an update that following Monday and was told it still hadn't been looked at due to a tech shortage but now was “second on the list,” and would hopefully be done “today or tomorrow.” Nothing, again. I called Tuesday afternoon and was told once more it hadn’t been looked at but would be soon. More nothing.Then, on Thursday, October 5th I called and was told explicitly by Brittany Conley that my car was “with a technician” and she was just “waiting to receive the report.” Still heard nothing, the rest of that day or the next.By the time Monday, October 9th came, 13 days after dropping off my car, I’d reached my end as I’m a student and do not have $1000+ to continue to spend on rentals or the ability to not have daily personal transport. Anyways, the first time I called that day around noon I was told who I was speaking with in service couldn’t tell me a single thing about my car, not even when asked for a simple yes or no answer to “has it been looked at.” I was told I needed to wait on a call from Brittany since she was my assigned advisor (keeping in mind that at this point I hadn't received a call once despite having requested to be called back multiple times). So, after about an hour I called again and spoke with an advisor who said Brittany was still on break but who “knew about that (my car)” and told me it was “in progress.” I finally received a call close to 3 pm during which Brittany said something along the lines of my car “was with a tech.” After I questioned this, saying she told me the same thing last Thursday we came to the point where she admitted that “no, it has not been looked at.” I then told her I'd be coming to get my car in a few hours. She said “ok,” and that was it, no explanation, no attempt whatsoever to rectify the situation, not even a simple “sorry.” Same thing when I arrived for my car. I was handed my keys and paperwork (that I had to specifically ask for) with no more than a hello and goodbye.In the end, my car sat for almost 2 weeks after my scheduled appt with nothing being done and no one ever even looking at it. During that time the service department did not call or reach out to me one single time and when I called for status updates I was consistently met with vague false timelines and eventual complete lies. “My” service advisor Brittany Conley was not once understanding, apologetic, or transparent and I now have my car with no answers to what may be wrong and hundreds of dollars wasted on a rental.It is completely unacceptable for a business to be run this way and Ford should be embarrassed to be associated with this dealership. I have been using Ford for service for 5+ years, including this dealership several times, and have never been so utterly appalled by how a situation was handled or how I was treated.P.S. The cherry on top is that the paper I received states “no work performed, cust “had” to have vehicle”… like the reason nothing was done was somehow my fault, a
-
September 2023 by K M
1st time we took our F250 here was for a intermittent yellow check engine light. It took a week to get the appointment. Said the truck would need to be left there for a few days. We said ok. Had to go out of town for work so it was ok. While the truck was there thought I'll get an oil change anyway. Picked the truck up - they had ZERO clue about the check engine light. The literally never addressed it. Why the *&^$#$@ would anyone leave their vehicle at the shop for days for an oil change?!? Service guy was very dismissive. Made another appointment to bring the truck back - this time it took 3 weeks to get the appointment. Just tried to drop it off this morning - WITH AN APPOINTMENT - they said it would be 3 weeks before they could get to the truck. Who is running the service department here?!?! Clowns?!?! Once again dismissive - said we can't schedule that far out. Uhm - well you did. Immediately called Automotive Excellence in Mt P. The immediately got us in. Will NEVER be back to Jones Ford again. Who ever "manages" this place should be embarrassed by this disaster.
