Journeys is a go-to store for the latest styles in skate shoes, athletic sneakers, boots, platforms, sandals, clothing, and accessories for men, women, and kids. They feature a carefully curated selection from popular brands such as Converse, Vans, Crocs, Birkenstock, Dr. Martens, UGG, and more. Customers appreciate the friendly and knowledgeable staff who are dedicated to helping shoppers find the perfect fit and style. Reviews highlight the exceptional service provided by team members who go above and beyond to assist customers with their needs. Many customers have praised individual staff members for their patience and expertise, making shopping at Journeys a pleasant experience. However, there have been some concerns regarding the company's communication and refund policies, particularly related to order notifications and processing. Some customers experienced frustration with order cancellations and the lack of timely notifications. Despite these issues, shoppers expressed gratitude for the assistance they received from staff members who remained professional and attentive throughout their visits. Journeys is especially noted for its welcoming atmosphere and commitment to customer satisfaction, making it a popular destination for footwear and fashion. Overall, Journeys combines trendy selections with dedicated service, creating a shopping experience that many find enjoyable.
Great experience shopping at Journeys. I wanted to highlight the customer service and Ava for helping me find the best fit!
June 2025
JC store manager at the tangler outlet location was AMAZING IF I COULD GIVE HIM 10 OUT OF 10 STARS I WOULD PATIENT KIND KNOWLEDGEABLE I HOPE CORPORATE KNOWS HE IS DEFINITELY A DIAMOND CONTRIBUTOR TO THEIR BUSINESS ♥️
March 2024
Asanti and Nevi I am so grateful for these two to come in all the way from Charlotte, needing a pair of shoes to match a particular outfit. These two went above and beyond, and even found the shoe that goes better than what I could’ve imagined. Thank you both for amazing service
