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February 2024 by LaTonya Moorer
There were two young ladies that helped me out tremendously. Tiffany and Jessica I believe. I hate glasses but the way I feel in the glasses they picked out for can’t be Wrong describe in words! All I can say is that I feel beautiful and I can see lol! Thank you two for the great customer service and for these beautiful frames!
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February 2024 by Lakeysha Chanell
Honestly, this place only see a dollar sign when it comes to customers. I did am eye exam with them wanted to order my glasses online. Ask for my PD measurements was told it will be 40.00 for that information. That's a red flag. When I enter the office I was greeted. The young ladies was very nice! It was only after I said 330.00 was to much for my glasses when the issues started. If you have the money they will treat you nice. I wish you all well but I will take my chances with walmart. FYI if you want PD measurements give walmart a call they will do it for FREE!!
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February 2024 by Marilyn Page
Dr. Purvis was soooo sweet! Even under the conditions of a downed machine and added time to each patient which pushed back her schedule, she and the ladies at the front desk ( and the only gentleman who was on shift too) ran an organized shift despite the setback and maintained superb customer service. Dr. Purvis didn't make me feel rushed, she took her time with me and did everything thing she had to do for me and answered any and all my questions. Everyone was so patient and kind. I've been coming to Northwoods Lens Crafters for years and I've never had a bad experience. This was the first time I came and they had an issue with the machine, but they worked together as a team and greeted everyone with a smile. It was like nothing happened. lol
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February 2024 by Teasha Davis
He was great from the time I walked in to the time I walked out. I love his great customer service
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February 2024 by Lisa Campbell
I highly recommend this location! Customer service is fantastic!
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January 2024 by Chester Holmes
Very timely, qualified staff, attentive
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January 2024 by B33fJ3rk33
Went to the Northwoods Mall location this afternoon, and Tiffany helped me with EVERYTHING! She did a fantastic job helping me resolve an issue with my insurance, and she helped me find the perfect new pair of glasses! So excited for them to come in! Give that girl a raise, she was the best!!
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January 2024 by Austin Carpenter
Tiffany helped me so much, picking out a frame and glasses in my budget. Very professional attitude.
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January 2024 by Tracey Foster
Jasmine was very helpful! That was the fastest I've ever selected frames and gotten all the info I needed about the lenses, blue light, anti-reflective, etc. It was a great experience!
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January 2024 by Michele R.L
The entire staff at Len’s Crafters is Awesome. I was pleasantly welcomed by everyone. Dr. Leigh Purvis made me feel comfortable and educated me during my eye exam. Ms. Corrine was knowledgable and more than helpful with assisting me with selecting my new glasses. She also made sure, all available coupons / discounts were being applied to my final bill. The staff members were friendly and greeted everyone with a smile. They’re a Great Team of Individuals…
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January 2024 by Brenda Riggins
My service representative Matthew was very appreciative patient and kind. Thank you!
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January 2024 by Monique Moore
Negative star options are so needed. I set an appointment online. Thats the only good thing out of this visit. I walked into the store and wasn't greeted. I waited 24 minutes before I was approached by anyone. Waited another hour to be seen by the optometrist. The staffs excuse is, "we never know how things go in the exam room" Well, they put me in the exam room right next door and I can hear the whole conversation!! They talked about personal stuff after the exam was done.. needless to say I waited, because I was already half way done. I will NEVER come back here again. The entire staff(minus the only lady that greeted me) needs more training. The optometrist wasn't even nice and I'm sure she kept seeing other patients because she heard me say this is ridiculous. A 2 hour exam! Really!!! When I had an appointment
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January 2024 by Chill Will Ent
Yo big shout out to Tiffany I went to 4 different stores and nobody could fix my glasses I came here and she saved the day for me both my glasses were broken and she fix them within minutes!!!!???
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December 2023 by Patricia Pringle
Customer service was A1, very courteous and helpful.
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December 2023 by Andrea Champion
If you are coming in for any reason, ask for TIFFANY!!!! She’s the best!!!!
