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February 2024 by Thursday Next
Takes for forever to get anything done. I had an appt, took 30 mins to check in, and another 30 mins to check out after they finally told me it would only be a couple more minutes. This is what I get for not going to Gerald’s.
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February 2024 by Lana Ivory
I came to pep boys because all my lights was on, on my dashboard. Mr. Tim explained to me everything that needed to be done one was an oil changed. And when I tell you my money IS short it IS short he said you don't have to pay for the OIL changed I will pay for it for you that made me VALENTINES DAY. Thank you pep BOY'S for this Angela Mr. Tim BECAUSE I AM IN BETWEEN MOVING BACK HOME WITH IN THE NEXT WEEK.
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February 2024 by Stephen Pstrak
There were no hand towels available in the unisex restroom at 10:45 a.m. The trash can was fooled as if it has not been emptied in over a day. There is no courtesy water for thirsty customers.
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February 2024 by Brittney Durbin
My appointment was as at 12. The online appointments are a joke. I was told it was first come first serve so I waited 2 hours my car still hasn't moved. Originally I was told an hour to and hour and a half for completion. With over 2 hours waiting I asked for an updated timeline he said it was first come first serve but 2 cars were towed in and they take precedent. " First Come first serve " lie .I understand waiting for maintenance but give me a realistic time line. I have no other transportation. I would have ubered home if you gave me and appropriate time line .
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January 2024 by Zackeus Kynard
The process to schedule an appointment was very simple, and emails about updates, reminders, and important notices were also appreciated.
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January 2024 by gerard pepin
Issue was 3 hour wait for work to be completed. First come first serve inspite of reservation. Mgr was kind to offset some of the fee due to issue. Work performed seems to be great.
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January 2024 by Timothy Atkinson
Very good job from a very good team
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January 2024 by Tamara Lipsey
My Service at Pep Boys on Rivers in North Charleston was great! They were thorough and timely. I prefer to drop my car off to get the best "unhurried" experience.
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January 2024 by DANET JENKINS
I came to this pep boys for an inspection. I got here a little after 11 am. An older man was at the counter alone no one was in the waiting area. I told him why I came in he told me they didn't have anything available. I leave. My husband tells me that I have an appointment at 1:30 . I go back in a little after 12 another man is behind the counter he asks me to wait he is on hold. The older man comes out. Don't even acknowledge I'm standing waiting. The younger man asks if he can help. I tell him about my appointment. He tells me the computer Doesn't know how much work they have and he will not be able to honor the appointment. Why make appointments when you can honor them? The system should just be based on walk-ins
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January 2024 by Helen Kellogg
Great service
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January 2024 by Benjamin Bryant
No issues. Took good care my car and gave my daughter great service
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January 2024 by Darren Headen
Prices for services are reasonable
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January 2024 by Mary C
Great customer service at this location! Front desk to the service technicians, all professional and friendly. And they work their butts off!!!!
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January 2024 by Seamus Emmett
Friendly efficient team. Always good to get you in and back on the road as quickly as they can. A+
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December 2023 by Chuck Town
Great Service & Absolutely Fantastic Worker's!
