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December 2023 by Florine Brisbon
It's just a friendly, warm, and clean place to work out. Every one from the staff to the members are willing to help those that might need a little more help if they don't quite know how to operate the machines.
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December 2023 by c c
Usually I love my Planet Fitness, but now there is a problem with them keeping the laser scanners pointing right in your eyes as you walk in and right in the eyes of everyone entering the mall. We have notified them of this problem twice but they return the scanners to this position minutes later, doing it on purpose. Maybe they think it’s funny. We used to really like coming here, been members for years, the staff used to always be great. This was never a problem before. It’s really disrespectful and weird. Considering cancelling.
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December 2023 by Laura Knight
Super close to where I'm staying so it makes it ideal. I love that most planet fitnesses are going 24/7. I know this one is 24/5 So unfortunately on the days they are not open 24 hours we have to go to another gym as we work out when my husband gets off of work which is anywhere between 2:30 a.m. and 4:30 a.m. The only other thing I could say is with the Smith machines and the bars they need more softeners to put on the bars so people don't hurt their neck and/or their hips when they're doing their workout I've been having trouble finding them at that gym so I have to roll up a hoodie and use it so I don't bruise my body.
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October 2023 by FERNANDO FERREIRA
I really like the show environment, the service is also very good, congratulations ?
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October 2023 by Tamara LLOYD
This gym has the worse customer service I have ever encountered and the manager Stephanie should not be a manger. I recently sign up a month ago at the wrong location and I went in as soon as i realize the mistake. the girl at the front told me she could change me in the system and I would be find. Well I notice no monthly payment was taken out and went there and the manager made be feel very uncomfortable she did not engage me like a manager was suppose to. When I told her I needed to ask her a question she turn around and gave me a look and said let me finish this 1st. now if she greeted me properly in the beginning I would have never felt so offended. When I ask her about my membership she was not clear at all and had me confuse. She is very rude and she does not need to be the face of Planet Fitness. The other workers were very childish and spoke to me is such a derogatory manner it was disrespectful. To make matter worse I decided to call the Summerville location and the manger there talk to me and explain to be what had happen in a way I could understand. while I'm talking to him she is taunting me and telling that's why she cancel my membership and tried to run me over with her cooler. I had to sign up all over again and I don't think that's very professional of a manger to act in the matter this young lady did. I'm afraid to go back to this planet fitness When I told her what one of the employees did she didn't even try to handle the situation in a different manner. ALL I WANTED TO DO WAS PAY MY BILL! As a former manager and now working in the legal field i know its a certain way you are suppose to carry yourself as a manager and working with the public. I will record all situations with this manager and staff at this location. One of the employee when i told them i was dealing with death in my family told me i was being theatrical. I am 50 yrs old women that has never been taught to like that before. No respect and the women's bathroom is never clean. When you walk in they barley greet you and their always on their phones!
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October 2023 by John Foss
Came in the other day and the guys working at the desk were really nice. The gym was clean. It would be nice if everyone would wipe down the equipment when they were done. I had to wipe down some of the seats due to nasty butt sweat ? . People when your done wipe it down. On a positive note the guys up front were pretty cute too ☺. I noticed one of them checking me out when I left. I'll have to Halla at him next time I go there.??️?
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October 2023 by Cheyenne Ray
I love coming here. The staff is always friendly, the facility is always clean and the equipment is well maintained. Anything that is down is usually back up within a few days.
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September 2023 by GymBo Productions
95% of the time I have had a good experience at Planet Fitness but today was not one of those times. I have visited many and have been a member for years. Today however, I called PF ahead of time and ask if they were closing early today. They said yes that they decided to close early at 2pm due to the Hurricane Idalia. No problem I completely understand. So I adjusted my schedule accordingly and came in to do my thing. Even got a friendly reminder as I walked in they were closing at 2pm along with a sign on the counter stating the same. I was hustling to get workout in and on my last set of squats at 1:50pm they decided to run the siren nonstop and turn out lights. Do you know how dangerous that is? I ask one of the employees if she minded turning the lights back on for 2 mins so I could get this last set done safely. She said her regional told her to shut it down. I said fine; I’ll just do my last set of squats in the dark. And I did, but it was completely unnecessary and dangerous. And just for the record, I unsuccessfully debated 2PF employees over turning the lights back on, did my heaviest squat set in the dark, got my gym bag&clothes out of locker room, walked to the front desk to ask for the owner’s name to only be told it’s owned by corporate, left and was sitting in my truck in the parking lot before 2pm. If they had left the lights on I would have been gone 7 mins earlier….lolllBottomline: If you want to close at 1:50pm then you should state that on your signs, on your phone calls and to your employees instead of 2pm.
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July 2023 by Andrea Mejia
Relaxed, everyone does their own thing, seems clean enough. They have the essential equipment you could need. It's not really as busy as other gyms, which is good. The locker rooms are spacious and the front desk is friendly but not overly in your face lol. Just hi bye have a good work out...which is nice, if you're just trying to be focused and not really interact.
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July 2023 by Robert Tennant
Something is always broke in the male locker room or out of paper towels. The locker room is also small with minimal amount of urination stations. Gym equipment is fine and it's never really busy so it's easy to get a workout in with no waiting. The scanner to check in is down often and the visit never gets logged. For black card members there is definitely better options for 25 bucks a month
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June 2023 by CTN America Trucking LLC
I've been coming here every day for the past week, including last weekend. I asure you they do a very good job at keeping this store clean, especially the bathroom and showers. It makes a big difference. Thank you for your hardwork and diligence.
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June 2023 by Christina Hood
I Love Planet Fitness! This was my first time in a gym, much less being a member. The staff is amazing and very welcoming. I initially went for the tanning beds and later decided to try working out. So far, I've used the treadmill and ab equipment. The instructions are very clear and easy to understand. I love the locker room and everything is so clean. I definitely would recommend Planet Fitness.
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June 2023 by Erica Reed
We visited this PF because we were on vacation. The staff was friendly. Bring your own lock for the lockers. Also, a few pieces of the equipment I wanted to use was broken and only a few cleaning stations.
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June 2023 by Sharniece Lawson
I love the location because I’m not that far from the north wood mall area. Most importantly I love the staff they are so respectful and always ready to help. It’s always clean and the equipment is always functioning quite well.
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May 2023 by Olivia M.
Visiting this gym while in the area! Pretty big considering it's in the mall and older location. Equipment works fine with the occasional out of order but that wasn't a big issue . Would return
