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February 2024 by Judy Elsesser
Very good experience! Did not have a long wait time. The staff was very nice. I received excellent care and would definitely recommend this place.
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February 2024 by Sarah Johnson
Roper Hospital Diagnostics & ER - Northwoods hospital staff are truly amazing, every single one of them. Their unselfishness is appreciated. Roper Hospital Diagnostics & ER - Northwood will always be my #1 go to for Emergencies. They are kind, patient, caring, they emphasize and they truly go above and beyond. I can’t tell you how many times I went there, but my experience while under their care has always been a very pleasant one, 100% trust in their abilities, made me feel cared for and comfortable Roper Hospital Diagnostics & ER - Northwoods comfortable one. has always been a very good one, and for that I’m grateful.Your dedication and hard work does not go unnoticed!!! Thank you for all you do!!!
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December 2023 by Michael Dority
Triage nurse was extremely rude to my daughter who was in horrible pain due to covid. Nurse in back very short still don't know her name she gave shot of pain meds started iv and I had to ask what she gave her. Ask tech for blankets still sitting here without blankets. This place is full of extremely rude people who dont introduce themselves or tell you what they are doing to you before they do it!! To be fair that was day shift they just changed shifts.
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August 2023 by Crystal Morgan-Boyd
I took my friend to this facility about two months ago after he fell, hurt his hand, and is handicap. They all were very nice…The security guard put him in a wheelchair and took him inside while I parked the car, the receptionist was wonderful with him; the male nurse picked him up and put him on the bed bc my friend could not do it- X-ray tech was sweet, doctor was friendly, we had no issues at all. The visit seemed to take a bit longer than we wanted but I’ll take that over rudeness.I’ve also gone to get a chest X-ray and was in and out without a problem- everyone was very nice that time as well. I’m going in the morning for bloodwork , I hope I don’t eat my words.
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July 2023 by kyle burbage
Dirty inside!! And didn't help me with my issues at all. This is the worst "medical" place I've ever witnessed, straight awful!!!!
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July 2023 by Ta’Juana Owens
The attitude for the check in guy was amazing thanks Reginald. With that being said this place gets 2 stars from me. They are only getting two bc of sweet Reginald. That being said, the time I waited (40mins) in the lobby just to get labs drawn that were ordered the week prior by my doctor. I literally watched the whole lobby clear out (patients that arrived before me and well after me) before I was brought to the back. I believe I wouldn’t had been seen at that time had I not inquired back at the desk how much longer for the wait time. Please no one think that maybe it’s bc the other individuals were there for other things bc there were two individuals that arrived WELL after I arrived that had labs conducted as well.
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July 2023 by Dawn Sweatt
These doctors were able to diagnose a potentially fatal issue I had been having for weeks when no other doctor or ER had been able to figure out my ailment. I felt like they listened to me.
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April 2023 by Mushe
Nurse Lizette (I hope that’s the correct name) was the most incredible ever. She made me feel comfortable and helped me ease my anxiety. Distracted me and with every answer she tried her best to make sure she wasn’t letting me down. I highly recommend her and in general I recommend Roper. The doctor, Cameron James Maile, was also amazing and caring. If you ever want somewhere to actually listen to you, go here.
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March 2023 by Travis Haynes
The staff at the front was very friendly and helpful we were seen very quickly. They were very friendly in the back amazing bedside manner and helped me as fast as possible. Thank you
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March 2023 by Angela Hayes
I was a patient @ The ER a month ago, and it was one of my worst ER experiences of my life!1 It started at the Front desk, and ended in the back triage area. The receptionist had one of the nastiest attitudes I have ever encountered. I talked with someone from the Patient Experience area of Roper , but I yet to hear back. The PA was also horrible!! I have no intentions of ever going back to this facility again. I would have given 0 stars if I could.
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February 2023 by Alexander Cheney
I've never had an issue before with asking a doctor to not prescribe me penicillin based antibiotics because my wife and both children are deadly allergic and I don't like bringing it in the house or risking cross contamination, it being on my hands or coughing it on them. First the nurse tried lying to me saying that this was the only med that treated what I have (strep throat) which is a lie because my kids have strep that's how I got it and there both on a non penicillin antibiotic. Then she came back and said they weren't gonna prescribe me something else take it or don't. Yeah forget my families health and wellbeing.
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January 2023 by Jeana Perper
The staff are always polite. And you get seen all most immediately. I sat for 5 hours in a nearby hospital waiting to be seen. I checked myself out of the hospital and went to Roper northwood.. I was called to the back before I finished the paperwork. I highly recommend this location.
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December 2022 by Daniela M.
Zero stars should be an option. Front staff, receptionists to be specific are getting paid to be less than helpful and to chat and be on their phones. They are not attentive to patients walking in and answer questions with a horrible attitude. Not to mention that the information provided is half assed and useless. I use to have a great perception of Roper but this location made me re-think twice before going there ever again.
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December 2022 by mary walters
Upon my arrival I walked in and was not greeted at all. Shatara is very rude. It took her awhile to even acknowledge me and my mother standing at the window because she was too busy on her cell phone. Wow isn't that a violation of HIPPA to have your phone out while you are checking patients in. She really needs a new attitude at the front desk. As far as the nurses they do there job but that front desk is what really makes this facility look bad. It's a shame how you don't like your job but still manage come to work and be mean to patients. I will definitely not come back at all. Please change your attitude for once or try another profession.
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November 2022 by mindy marshall
My son who is in Coast Guard. Went to ER and was told system down. Can’t help you. Sad….. praying he’s ok. He is on way to another hospital. I’m in another city n worried sick. Will definitely notify news about this in the morning
