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January 2024 by velia rodriguez abascal
Excellent attention!!
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August 2023 by Elle Snowdon
I have had one of the best customer service today with Mary and Lisa. I had to do a return from one of their other stores. Lisa was super nice and told me that managers approval was needed. Mary took care of everything within minutes with the most pleasant attitude. She pointed out that there were similar shoes on sale, walked me to the aisle and helped me find the right size by measuring my foot. I didnt know that feet change with age. I'll be back soon!
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August 2023 by Victoria Connor
It was really nice the employees were very helpful
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July 2023 by Susan Roman
Never have the size looking for
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July 2023 by Franklin Paxton
The lady at the counter was so helpful there was amazing prices and my son’s favorite part was the basketball hoop y’all get 5 stars Thank you
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April 2023 by Pauline Betz
Poor customer service. However Amber the manager was extremely helpful. Mary was horrible. Very nasty and not helpful. I asked about a size and she says I'm sure we probably don't have it. She neverrrr attempted to check just stood there. There was one on the floor in my size however they looked used and dirty on one shoe and the glue where the rubber and fabric meet was messed up. Mary then says well we don't offer discounts. Listen mary no one asked! I would rather you get your steps in and check the stock room to see if you had my size instead of we probably don't. There was a pair of shoes I eventually got and wouldn't you know they had them priced wrong on the shelf they were 49.99 but were on sale for 25. Maybe mary should be a little more productive. I asked mary if she could page the other manager Amber because I really wanted to thank her but also inform her of my interactions with mary and she said she is busy right now. I feel like mary was a bit of a bully by how she talked and acted as if she didn't have to help. Thanks Amber. Steps Mary
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April 2023 by Dillon Schaeffer
I was told that this place was expensive. I didnt think so at all. Their prices are much cheaper then walmart or target. They have quality shoes for a decent price. My feet are important. Its not expensive when you work 60 hour weeks. On your feet nonstop. Investing into a good pair of shoes is always a smart decision. If you want cheap & buy shoes every other month. Please. Continue to get walmart shoes. This store has many options & love that they have a customer appreciation point system. They care about their guests. I love the idea, spend $200 get $10 off. Thats great.
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January 2023 by LISA B
They had the cutest winter boots. Just none in my size. Staff was friendly and store was clean and organized.
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September 2022 by Toni Spurlock
Open and welcoming. Found exactly what we needed and helpful staff.
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June 2022 by alliranch
Good prices, fair selection
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June 2022 by Dasiree Manigault
Brandon the manager here was remarkable. He stuck with us the entire time. My son graduation shoes came too small from Amazon. So I came to Shoe Carnival on Rivers Ave. He came in like an angel from god. The Holy Spirit definitely led us here. Brandon literally helped us try on about 5 pairs of shoes to make sure the fit was perfect our last pair of try on fit and it looks awesome on my son foot. He then, went further to get the ankle soles so his foot wasn’t uncomfortable. He was excited for every pair of shoes we tried on keeping hope alive. He needs to have his own store. He is amazing and deserves his own franchise like NOW!!! Right now!!! He will always have a FOOTPRINT on our hearts. Come here and you won’t leave disappointed!
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June 2022 by Sarah White
Shopping was wonderful, thanks to the sales guy for giving me a chance to spin the wheel for further discount.
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June 2022 by Tony Stephens
Found a great deal on 2 pairs of Fila shoes.
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May 2022 by Mercedes Ruiz
We always like the sale buy one and get one. ??
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April 2022 by Taylor Neely
I have NEVER in my life had to deal with the most DISREGARD of CUSTOMER SERVICE EVER!!!!Not only was I NOT greeted by the 2 employees that were just talking amongst themselves when I walked up. I am also ON CRUTCHES at this moment…. ok now I in NO WAY EXPECT anyone to DO ANYTHING…. BUT it was NEVER EVEN OFFERED…NOT ONE PERSON AT ANY MOMENT IN TIME!!!! Ok so not only did I have to maneuver my way to the register MYSELF ON CRUTCHES and almost fell 3 freaking times ok so after that you would atleast expect SOMEONE TO HOLD THE DOOR OPEN or at the very least OFFER TO HOLD IT OPEN!!!!! WELL I AM HERE TO TELL TOU THAT IT DID BOT HAPPEN!!!! I can absolutely PROMISE that I will NEVER EVER COME BACK TO THIS STORE EVER AGAIN!!!!!