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February 2024 by Kristina
Kenzie went above and beyond. I had a terrible experience at the location on rivers. I hope Kenzie is there whenever I come back to activate my other phone. Thank you so much, Kenzie!
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January 2024 by Jeremy Pasoquen
I came into this store as I always do as I’ve been with T mobile since they started. Generally I have great service here , but not today unfortunately. Not sure if this particular service rep is having a bad day or what but this is not what I’m used to here at T-Mobile.
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December 2023 by Juwairiyah Halim
EJ was amazing I couldn't get the help I needed at other stores, and EJ took his time and got everything taken care of for me.EJ even made a ringtone for me that reminds me of my late friend.Ask for EJ he is the best
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November 2023 by Justin Klem
Fonzie the Manager was very professional and helpful with upgrading my phone . T-Mobile is very lucky to have him on their team .
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November 2023 by Trista Hoffman
Everyone that helped me was so nice and knowledgeable. Great experience with Shawn and James!
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October 2023 by Eunice Richardson
EJ is amazing, I had pop up ads that was making my phone barely usable. EJ took his time to figure out the issues and got my phone working!!If you go to this location and want top notch service ask for EJ.
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September 2023 by Benjamin Anthony
EJ was amazing really helped me out, when I thought I couldn't get back into my phone after locking myself out. Everyone else said there is nothing they can do and EJ took his time and helped me get use of my phone again.Thanks again EJ
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September 2023 by Valerie Witherspoon
EJ is really good at his job and took really good care of me.If you goto this store ask for EJ he is the best.
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August 2023 by Anna Carter
EJ is the best, took his time and really made me feel like a valued customer.
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July 2023 by Lady Lisa
As soon as I walked in the door, the sales employee asked what I came in for, I replied a screen protector, he said it'll be a 45 minutes.Really T-Mobile do better!
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July 2023 by D R
Super team @ this location... professional, knowledgeable, friendly...and great customer service
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June 2023 by Kelly Lane
The store was very busy, only 2 people working, and they were taking phone calls. That seemed both unnecessary and rude. First, your time should be given to the person in front of you, not to someone calling the store. Any question someone on the phone has can be answered by calling the 800 number. The person in front of you got in their car and drove to the store. They deserve your attention while you wait on them. Second, don't make assumptions about people. That's all I'm going to say about it.Maybe going to a larger store would yield better results. ?
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May 2023 by Luciana Smalls
The customer service was unprofessional and rude. I did not take pictures. There were only 2 workers at this location near Tanger Outlet. The staff said the people could change the sim card themselves, yet it takes them 1 to 2 hours to change the sim card in the store. I would not recommend this location.
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April 2023 by Valarie Winkleman
Super helpful and friendly staff! The gentleman who assisted me was very nice and walked me through getting a new phone. He set everything up for me super quick and was very kind. Thank you!
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April 2023 by sandra middleton
EJ is the best, he will take his time to make sure the customer is well taken care of.If you plan to go to this store and want quality kind service ask for EJ
