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March 2024 by Benton Montgomery
Excellent service from Kayla.
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March 2024 by Brad Banias
Cold called and cold texted. When I asked to be removed, she said “already done home slice.” Not professional.
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December 2023 by Michael Lewis
Great company, great service, great clothes, and Doug Oyer is the best. Thanks for everything!
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October 2023 by Johnathan Lemond
Carmen was fantastic, drives from Charleston to Columbia for me every time. Fantastic customer service.
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August 2023 by Fritz Jekel
Doug came by got my new measurements and showed me some cool stuff
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April 2023 by Ann P.
They were so persistent until I finally placed an order in December 2022. They said will take up to two months until I receive my custom suit. I contacted them 3 months later and no answer. I had to call corporate and waste my time trying to get answers for a couple thousand dollar suit I ordered. Finally someone reached back to me March 13th saying they aren’t shipping it and they still did not ship nor did I hear back from them again.I just disputed this transaction with my credit card company. I’d recommend staying away from them. Highly unprofessional and they completely ghost a client after the order is placed. I also noticed a high turn over rate. The last two people I spoke to do not work for them anymore. It is a constant chase to find a point of contact.
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April 2023 by Ani Paulson
They were so persistent until I finally placed an order in December 2022. They said will take up to two months until I receive my custom suit. I contacted them 3 months later and no answer. I had to call corporate and waste my time trying to get answers for a couple thousand dollar suit I ordered. Finally someone reached back to me March 13th saying they aren’t shipping it and they still did not ship nor did I hear back from them again.I just disputed this transaction with my credit card company. I’d recommend staying away from them. Highly unprofessional and they completely ghost a client after the order is placed. I also noticed a high turn over rate. The last two people I spoke to do not work for them anymore. It is a constant chase to find a point of contact.
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April 2023 by Gus Anastopoulo
Kayla is great! She's very passionate about her work and easy to work with, which makes the shopping experience a breeze. Would recommend her to anyone looking to sharpen up their style.
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June 2022 by Ryan Schwartz
Love their suits but love their customer service even more. Thanks to Mike Dawkins and his team here in Charleston, SC.
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June 2022 by Jonathan Holmes
Great clothes and great service.
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May 2022 by David Gross
Had an amazing experience, Garret Lynch did an amazing job in keeping me informed on the processing of my suit. Very nice and very friendly. Just ordered my second suit through Garret. He’s a great guy to work with, will definitely be buying more!
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May 2022 by Olivier Gagnon
I have been a client of Mike Dawkins at Tom James for a while now. Mike is awesome to work with and discuss details that will make the garment a success. More importantly, based on actual personal experience, if there is any issue, Tom James *will* make it right, even if they lose money. You don’t get that kind of commitment anywhere else.
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March 2022 by Lauren Acquaviva
The fabrics and styles are fabulous! Kayla Ambrose is amazing to work with and always comes up with great pairings!
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January 2022 by Kristen Fry
I’ve always had great experiences using Tom James, Mike is always fantastic.
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November 2021 by Timothy Rogers
Working with Mike Dawkins and the Tom James Co. has been a delightful experience. Mike’s fashion and trend insight is exceptional and his industry knowledge is super helpful, too. I’m a very happy customer.
