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November 2023 by ENRIQUE GONZALEZ
I visited this location after my local Tire choice in Mt Pleasant permanently closed. I’m glad I did! I’m writing this review to let others know the Amazing service I received in this location. The General Manager Laura was very professional, knowledgeable and accommodating. She went above and beyond to assist me with my situation. I had a bad front rotor and wheel bearing the was causing a horrible squeaking noise in my front end. After taking the car apart we found out that the auto part store near by had given me the wrong parts. She literally drove me over a mile to get the right parts for my car and she did it with a smile the entire time. The Tech at this location William is one of the best in the area with over 40 years of experience and very professional. He explained everything to me and fixed my car like it was new again. I will not look anywhere else for future needs. This was outstanding customer services A+++++✨??
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November 2023 by Kay Walls
Had a flat tire on my way to work. They got my car in, checked out my tire. It couldn't be fixed. I explained I had purchase the tire somewhere else and had a road hazard warranty. They put my emergency tire on for me, put my tire in my hatch and had me on my way. Unbelievably they did not charge me for coming to my rescue. Wonder people!
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October 2023 by TriggaTrey762
Got my front end alignment done. They ended up checking all 4 tires for the same price. Everyone was very nice and even showed me the alignment diagnostics and verified another smaller issue to come back and have fixed, to stabilize the alignment that was just performed. Overall Laura at the front was very helpful and nice, and will be going back to have future work done.
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August 2023 by Alison Abbott
I had a very unexpected flat tire and thank God I was down the street from Tire Choice! They got me in immediately so I could get to my next meeting on time. Jessica has the customer service etiquette that we are lacking a lot of in this world today, her sense of urgency and kindness is unparalleled! Thank you Tire Choice for saving the day and for your wonderful staff!
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July 2023 by Sharron Tisdale
I am so livid at this point. I am grateful for the manager Melissa, but at this point I am so disappointed in this place. I have been a client here for almost 2 years and I have met plenty good people. I EVEN OPEN A CREDIT CARD ACCT. They did oil changes on my suv and never recorded none of the customer satisfaction oil changes which my car dealership made it seems as if I neglected my car. My carfax is messed up and it's always a large overturn at this PLACE. I now can't drive my vehicle bc of not only of the recalls, but bc I tirechoice do not have the paperwork that should be in tge system. They sid that they will not provide. This is not my fault. Corporate has yet to get back to me and the New district manager ?? his heart can not give me the missing paperwork. Now I am out of vehicle and no one is helping. I see that this has been issues in the past. I loved this place and I won't be returning. I now need to figure out the next steps bc the store manager who was always in training didn't have a clue either. At least thats the excuse i use to get when i asked about him. ..I NEED HELP PLEASE!!
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June 2023 by Prophetess Erica Rice
The gentlemen who was in the bay around 6P.M. in the back the only one in the back (not the Management) was very helpful, quick and knowledgeable.
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April 2023 by Matt McCarthy
I usually get all my vehicles looked at here. They are fair and honest.
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March 2023 by LaShaun Smalls
The store closes at 7. I returned to pick up my tire at 6:30 to an empty parking lot where I proceed to temporarily park my Dually truck and connected trailer sideways in what amounts to 4 parking spaces, again in front of a store that is about to close and currently has a completely empty parking lot. All of a sudden, the mechanic runs out and aggressively yells, "hey yo, park over there." I normally wouldn't have a problem with that but the aggressiveness, eye contact, and tone were very unreasonable seeing that the store was about to close and the parking lot was completely empty. I then asked why? He said that I was in his way and was taking up spaces of other customers whon would want to park. I mentioned I just came to pick up my tires and asked him if he realized they were about to close AND the parking lot is also completely empty. He said he didn't care about none of that. I admit, if his tone were a little different on initial contact, I wouldn't have minded doing it, however, the completely disrespectful tone he presented ensured that I wasn't going to do anything to accomodate him. It takes respect to receive it in return.He then proceeded to follow me into the store as if he were ready for a physical altercation. After I told the store clerk what was happening she apologized for him while he stood in the corner brewing over the fact the he wasn't going to get his way. I paid for my tires as he yelled what's your name and telling me he's going to get my license plate and make sure I could never come back. I happily gave it to him as I knew myself after the way I was treated it wasn't going to happen anyway. But he then proceeded to stomp around and have a temper tantrum as I loaded up my tires and proceeded to leave. Once more, the whole 7 minutes I was there, nobody even pulled into the parking lot. Even after all of that, the store was only able to mount 1 of the 2 tires I contracted to have mounted as they didn't have the right tire stem to mount one of the tires. I WILL NEVER RETURN TO THIS ESTABLISHMENT as there are MANY tire stores with way better service. NO THANK YOU.
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February 2023 by Natalya Hechavarria
They took over 2 hours to change my tires. Not sure it’s ever supposed to take this long.
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December 2022 by Alyssa Caraballo
everyone here is great, nice and efficient. they are very considerate except katt, they call her a manger but she isnt worth that title, the technicians have better customer service than her.
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November 2022 by Tory Myers
Staff was making up issues on my vehicle one off which I just got replaced.if you can't deal with the issue that's Infront of you without going outside those lines and putting other issues that the cashier and only a cashier feels other things need to be done I went for inspection with a list but she wanted to play god .stop and just do your job and stop lying to customers to gain more money y'all should be ashamed
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November 2022 by Lebron Nelson
The Young Ladie With All The Face Piercings Was rude because I didn't wanted to buy tires and Goosecreek location is sending everyone to the rivers location to charge them $109 to $149 ?
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October 2022 by Matthew M.
This is the only Tire Choice in the Lowcountry you should visit. They're the only ones who won't pawn you off onto another company, they're prompt, polite, and professional.
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September 2022 by David Q.
Got a flat after a 10 hour drive back from vacation. I thought I was in trouble but found them open on a Sunday. Came right in at 9am and they helped me out right away. Put a patch in the tire and was on my way in 20 minutes. Nicest people ever. Thank you tire choice!
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August 2022 by Ashley Goodman
Husband had his truck there twice to fix his alignment and rotation. Everything was wrong. Took it to Mavis, they fixed everything.