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January 2024 by James Vail
Such a great job by all. They helpped me with the software and made me feel like i knew what i was doing... they knew i did not lol
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January 2024 by Clayton Pittman
Everything was OK until I was told to wait 7 days for me reimbursement am never received. I spoke with manager on sight an it did not matter if she was losing a dedicated customer. Because I was told there is no love loss if I decide to take business else where. So basically they stealing your deposit. An not caring about consequences. I've waited over 7 business days. Still nothing not even a call back. Use at your own risk. She was informed that I was going to make a review as well an it did not matter.
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January 2024 by Dustan Fleming
Easy and smooth transaction at the onsite drop-off location. In and out in less than a minute.
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November 2023 by Michael Asher
Both the Dorchester location and Sandy Springs were amazing. Equipment was ready. They helped me attach my trailer and in sandy springs I was struggling to park the trailer and the employee kindly offered to maneuver my truck to the trailer could be parked. 12/10 service. Would HIGHLY recommend any of these locations to anyone.
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November 2023 by Jeanne O'Bryant
Eww apparently they don’t clean between clients. How can I upload pics to prove? I’m not sure if it’s barf or salsa
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October 2023 by David Cain
These guys are great! My family and I had an emergency breakdown while towing our camper on a Sunday. This Uhaul location was very helpful in getting us a truck to pull our trailer home to Asheville. When the tow truck dropped us off, these guys had the truck ready and waiting. Prompt, professional service. You can tell they really care.
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September 2023 by Lori Elliott
Hands down the BEST Uhaul location we've ever been to, and we've been to several across the US. The whole team has been professional and helpful all three times we've rented a truck in the last couple of months.
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July 2023 by Casandra Negron-Rainey
I don’t understand all the bad reviews. When I came here, I was immediately greeted by a very nice woman. Her name was Jenny polite. Her customer service was unparalleled. She should be a manager. You can tell she loves what she does. She treated me with the upmost respect she even talked me into the $10 insurance which was a smart idea because no car insurance will cover, any damage made by you or another driver that hit you said to me $10 worth of peace of mind her personality And customer service skills are superb. Are superb. Her blessings are going to come very soon. ??
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July 2023 by Tom Smith
If I could leave a 0 stars I would .............This was by far the worst service I have ever had from a Uhaul location. Usually I go with the GF when she picks up the auto transport, just to make sure it looks good and safe. I was unable to go this time and she picked it up on her own. When I returned later that evening and looked at the trailer I was concerned, 1 tire was down to the wear bar and the worst tire was definitely showing treads and heavy uneven outside wear on the outside of the tread. Since all locations were closed and we were leaving well before any would be open in the morning we pushed on, we weren't going far, only about 450 miles round trip. When I loaded the Dodge Charger, not a light car I was more concerned since there was worse wear on the bad tire and more threads showing. Luckily we made it home and i thought to myself what would have happened if the tire did shred, taking out the fender, damaging the Charger and could even possibly lead to a crash if enough damage was caused by the blowout, ALL CAUSED BY A INCOMPETENT UHAUL INSPECTION. When I returned the trailer, of course nobody there to meet me at the drop off area, I brought the tire to the attention of a dark haired female employee that claimed to be a Manager, telling her what could have happened and they needed some serious work on their inspection process, she kept walking away and said "we got this". When I asked for her name she kept walking. I remember telling her if she trained the people doing the inspections its no wonder the trailer looked like it did. This is the second car transport issue I have had from this location, the first a short time ago had no brakes. I WILL NOT RETURN TO THIS LOCATION EVER AGAIN, I would prefer to go across town and deal with a much more professional location, and yes I have been there multiple times.
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July 2023 by Alison MacLeod
Tonya Garrett the general manager checked me in and out. She was extremely professional and prompt. She also helped me with a minor glitch when I left my own moving blankets and straps in the back of the cargo van. . I called her back at closing time and she was willing to answer the phone and put my blankets and straps aside for pick up on a later day. Very impressed. More people should compliment people when they do a good job! Thanks Tonya
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July 2023 by Chris Osborne
Just rented a truck from these guys and the alignment is way off. Tried to call to ask what to do and they put me on hold. I waited twenty minutes on the side of the interstate and nobody came back. Called back and they tried to put me on hold. Told them the situation and they told me they had other customers to take care of and put me on hold. Called a third time and same thing. I've rented 15 uhauls and have never had such a bad experience. Filing a complaint on this location with corporate.
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June 2023 by Tom S.
Make sure you check your trailers tires very closely before you leave. The manager didn't give a crap when I returned it and showed her, she just said "we got this" This was the second failure this location has had with me, first car transport had zero brakes. Obviously they don't inspect their equipment very well, go to one of the other Uhauls in Charleston, they are much better.
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June 2023 by Dominick Vitali
They gave me a truck filled with maybe a quarter of a tank if that. they ask for you to fill it back to 1/4 tank before you drop off. sounds simple enough right? nope... I drove it only 15 miles and put a little over 3 gallons back in it which put it at 3/8 full. After I dropped it off, they still charged me an extra $40 for fuel fees. Saying I didn't fill it back up and it was under 1/4 tank. I would recommend no one goes to this place they just steal your money. What they are doing is literal theft. Worst experience ever... I never write reviews but what they did is unacceptable.
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April 2023 by Hannah Teicher
Was supposed to get a tow hitch installed here. Notice I said "supposed to". Place looks more like a warehouse than a place of business, and none of the employees really seemed to know what was going on. They were not that busy but they told me my installation would take 2.5 hours. Got a bad vibe off the place, so I just left. Definitely not going to be using this locations' services again.
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April 2023 by James M. Esler
First of all, the customer service isn’t good. So I rented with the app The uhaul I rented was sticky. I used a black light and found residue almost everywhere in the vehicle. I didn’t even drive it off the lot. Disgusting !!
