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February 2024 by Scott Tharp
Not open until 10 am yet U-Haul scheduled my pickup for 8am. Thanks for that.
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January 2024 by Marquis “Flamez”
If you are looking for a U-Haul, this is the place to go. I do not recommend the one down the street. Wouldn't go to 6550 Rivers Ave, North Charleston, SC 29406" if I were you. Everything that is wrong with the other place. This place will do it correctly.
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December 2023 by Ben Weber
Raven was very helpful! Very nice customer service
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December 2023 by Mathew Durkin
Quick service and van ran great and clean
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December 2023 by Jennifer Sullivan
Everyone here is friendly and helpful. Big shout out to Jamie, Justin, Raven, Deshauna and Akylee!! Always awesome service and excellent prices. Thanks to you all!!
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December 2023 by Valarie Winkleman
I had two great female staff members help me. One in the morning, very nice woman. It was very very busy and she was multitasking with ease. Helping lots of customers in store, answering the phones, even showed me to the truck. Very helpful and I’m glad I could rent a truck same day. I will say more parking would help. I accidentally drove around back, the nice lady helped advise me on where to park nearby as their few spots were taken. Everything about the truck was great except the inside of the cabin smelled of cigarettes and the inside sun visors were visibly in poor condition upon entering. There was no where to note those comments on my pre or post inspections. However, the checkout process was very easy. I was nervous on time at the end of the night, but another very kind woman helped me. It was cold but she was outside helping me and answered all my questions and more. It was great to hear my quote was less than I anticipated with mileage. She really made the return process a breeze. Thank you so much!!!
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September 2023 by Kathryn Tindal
Always courteous, friendly and prepared! I love this location! You guys have never let me down!
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August 2023 by Shantaya Horton
I must say it’s always a pleasant experience when I walk into this location. Akylee and Jaime are so patient and prompt when it comes to customer service. If I could I’d honestly leave 20 stars because they truly deserve it hands down.
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August 2023 by Terry Bowen (1 DOM)
Generally I reserve my truck in advance. The team at this place are very knowledgeable, curtious and friendly. I cannot complain about any experience I have with the team at this location. I will always go here for all my rental needs.
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July 2023 by Eric Cooper Laurence Anglin
They were efficient and gave exceptional service. The rivers ave location is staffed with excellent caring personnel.???
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July 2023 by The Hortons
I’m always thoroughly impressed by this location exquisite and impeccable service. Akylee is FANTASTIC! Hes very attentive and knowledgeable and always ensure that my experience is a memorable one. Providing excellent recommendations and ensuring satisfaction is what he does best. I can’t recommend enough for a fantastic rental experience.”
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July 2023 by Sandra Young
I made a good choice in picking this location.I hope I'm done with moving but if I need someone I choose your location also I love a friendly face and Jamie was very professional
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June 2023 by Tyler
I scheduled a hitch install at the U-haul location on credit union drive in North Charleston and when I arrived on the confirmed install date the hitch was not available. They told me it was still on back order and when I asked when I could expect for it to be available the only response they could give is “no idea”. I scheduled the install over the phone with the store and paid a deposit multiple weeks in advance, and the date was confirmed through email and text. No notification of this backorder was sent to me. This is terribly inconvenient for me as I had a planned trip where I needed to use the hitch in just a few days time. I should have payed more attention to the low review ratings for this U-haullocation.
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May 2023 by Nia Avila
Awful experience at this location. I was supposed to get a hitch installec on 5/5, arrived at my appointment time and they told me that I appointment had been rescheduled because they didn't have the parts. I was never called or emailed to be alerted that there had been a delay. Justin was very rude and never even apologized for my inconveniece. Awful customer service, and there were multiple opportunities for clear communication that were missed. I will not be renting from this location again.
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May 2023 by Eli Lima
Very friendly and helpful, thanks Mr. Washington for your help when I move to Orlando. And the guys on Orlando too, nice people!! God bless you all!!
