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November 2023 by Ken Y.
Moved to the area recently and needed a ring sized. Cole's was great! Employees very personable and friendly. They do all their work in-house and I had ring back in a few days days. My new jeweler!
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October 2023 by Tobie M.
I took a ring to be worked into a pendant and another ring. Poor communication and it took four months to get both pieces. They both looked good but it took too long and I felt that to move diamonds from one setting to another, with the jeweler keeping the original setting, the ring price was high.
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March 2023 by kelly c
I received jewelry as a gift from this jewelry store. It was sent to me in 14k yellow gold (I only wear white gold or silver) Coles said they would exchange it for white gold .Recently I had the ring from Coles to be sized at my jeweler (In Connecticut) come to find out that the ring was 14k yellow gold coated in silver rhodium. I spent $80.00 to get that ring sized which I wouldnt have done if I knew it was yellow gold, Rhodium wears off after time, so now my ring is 1/2 14k yellow gold and 1/2 white rhodium, very upset. shady business practices
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March 2023 by Kelly C.
I received some jewelry from this store as a gift from my father. An Irish claddagh ring and a cross. It arrive to me in yellow gold, when I informed my father that I dont wear yellow gold (only white gold or silver) He said it was no problem exchanging it which he did. Recently I had the ring sized my jeweler informed my that the ring was dipped in rhodium. It was 14k yellow gold underneath, when I got the ring sized the rhodium melted off and I now have a i/2 a yellow gold ring and 1/2 a rhodium dipped ring. I paid $80.00 to have that ring sized for nothing, If I had known it was 14k YELLOW gold I wouldnt have bothered. Instead of exchanging the ring and cross for white gold, they dipped it in rhodium, which legally they are supposed to divulge that to the buyer. Very shady, and dissapointing
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February 2023 by JOE COMPTON
Was disappointed when the expected delivery date of my item had passed and I was never notified. After I contacted them they never called me back so I had to show up in person to resolve the issue.
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February 2023 by Tracy Patterson
Small but very elegant, they had everything I was looking for. The staff are Great
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December 2022 by Sarah G.
I went there today and the gentleman working there was very helpful!! They are so nice and professional. Thank you from the girl with the white Mazda!
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August 2022 by Jennifer Greene
I was on vacation when I lost a diamond and knocked a prong loose. Cole’s was highly recommended by locals. John was very polite and friendly. He told me the cost upfront and said he would have my ring ready in 2 days. His staff are amazing as well. When I picked my ring up, it was beyond my expectations, as I have experience in jewelry and jewelry repair. I knew what to look for. I ended up buying a pair of diamond earrings that day as well. Great service and quality. I would recommend 10/10 any time! Thanks John and staff for taking great care of me and getting me fixed right up.
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June 2022 by Janeen Sharp
I had my engagement ring reset by Coles for my 25th anniversary, and I added two pear shaped diamonds. It was done in fall 2020 and one of the diamonds has already fallen out. Luckily, I found it , and brought it back to Coles. Turns out the prong broke. I was quite upset about the whole thing, because it seems to have broken pretty easily. But the owner worked with me to try to reinforce the setting etc. I will always worry about another prong breaking.
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March 2022 by Karen Back
When I dropped off jewelry to be resized I was told it would be one week. After 10 days I called and was told they would be ready in two days. After waiting four days with no phone call I checked on the status I was told they had been very busy and hadn’t had a chance to work on my order yet. The next day I was called and told my jewelry was ready to be picked up. The rings didn’t fit and the owner gave me a song and dance saying the rings were sized correctly to the size determined when I dropped them off, but I must be an anomaly because they didn’t fit. However, I am quite certain they had never been sized because they fit exactly as they had when I dropped them off. After three weeks of lies and misdirection I received a call that the rings were ready. I picked them up and they had been sized correctly. I will never return to this establishment and will suggest to my friends and associates they find an honest jeweler for their jewelry needs.
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January 2022 by K Mitch
Repaired my wife's wedding ring, in a short time and did a beautiful job.... Plus he cleaned and polished the ring and made it look brand new!
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November 2021 by Roxanne Brewer
Extremely knowledgeable professional staff eager to make certain you get exactly what you want. Quality jewelry at reasonable prices.
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August 2021 by Jackie Brannan
New resident in the area and went to Cole's for the first time today. Needed a chain replaced for a necklace. The gal I worked with was so friendly, helpful, and professional. Found just what I needed and they took care of it while I waited. I highly recommend Cole's Jewelers. BTW- I also enjoyed looking at their beautiful selection of jewelry to purchase.
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August 2021 by mommymac02012001
I have known the owner for many years. I have had pieces custom made, and take all of my jewelry there for maintenance.
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June 2021 by lisa leclaire
Nice people. Excellent work.