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April 2022 by Lee S.
I love this Home Depot. The staff is helpful and knowledgeable. Very friendly and be well stocked.
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April 2022 by Trina D.
Although we don't normally shop at Home Depot because, customer service for the most part is horrible, we did shop for window cleaning items on Monday, April 11, 2022. On the way to the car, we crossed over the median strip. I tripped over an uneven sidewalk and broke my upper arm and was transported to the ER. The humorous is completely broken in half. Hard fall. There was ONE employee who actually came to see what was going on. My first thought is, take care of your grounds and sidewalks and my second thought is, way to go that employee. I wish I knew who it was, as I couldn't see while lying on my stomach.
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March 2022 by Dana M.
I would not make any appliance purchases in this store. I purchased a washer and dryer combo a total of $2,500 and was told it would be delivered the following week. I was also told I would get a call 30 minutes before me delivery. My delivery window was 9:00 to 1:00. I did not get any updates until after 1:00 o'clock when I contacted them, only to find out a big nothing. I was unfortunately on the phone with another call when I received an unknown caller. I put my call on hold and answered the phone. No one was there, I immediately called the unknown caller back hopefull it was my delivery. But no answer, no message and their mailbox was full. I ran outside and saw the white truck sitting there and got on the elevator but by the time I got there they were gone. I kept trying to reach the unknown number but no answer. I contacted Homedepot # for help. After making numerous calls I finally reached a lady who told me too bad she could reschedule for delivery in another 7 days! I can't do 7 more days, as I am leaving on a cruise in 2 days. I took everything out of my laundry room remove all furniture in the hallway and now I have to reinstall my shelves and put everything back. NO ONE cared, no one helped, the delivery guy Shawn or whatever was clearly in charged and he didn't care. The delivery was for 9-1:00 I waited all day for nothing. I would never purchase anything from this store again. Customer SERVICE is a big joke! I canceled the freaking order and reordered it from BEST BUY! Screw you Home Depot! Dana M NMYRTLE BEACH
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January 2022 by Sammi Kay Torres
Literally, the worst home depot as far as customer service goes. I was in shock, honestly. The lumber associate was awful, the lot associate that was supposed to help load a bunch of lumber told the cashier who called him that someone else was outside and he didn't need to go help-but there was no one outside. The key carrier was extremely rude and laughed at me. The reason I come to Home Depot is because employees are always so pleasant and willing to help. This location is the exact opposite. If you need help with lumber being cut, dont bother. if you need help loading lumber into your truck, don't bother. If you need to interact with a manager or key carrier, don't bother.
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December 2021 by David Scher
Taking my 4 year old for some work items and personal items… before I could even finish checking out the rude self checkout cashier Aida came running up accusing me of trying to steal an item before even finishing checking out… quite rude to do let alone in front of my son… won’t be back
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September 2021 by David G.
-----Senior citizens BEWARE!-------------- Tried to take advantage of elderly couple! We Paid for carpet and install for three bedrooms, also paid the extra charge for them to move the furniture. On the day of install, I received a call from the install coordination center saying the installers were at my parents home, but unless we paid an additional $75.00 to take a (BASIC HOOK ON RAIL, BED APART - NO TOOLS ARE REQUIRED - simply lift up on the rail) they would not install. (Keep in mind we already paid the fee to move the furniture) The install dept got the Manager involved and he reiterated that unless we paid they would not proceed! So I had the leave my office, went to the residence, unhooked the bed (literally 60 seconds to disassemble) IT IS NOT ABOUT THE $75.00, IT IS ABOUT TRYING TO TAKE ADVANTAGE OF and CHARGE EXTRA TO THOSE LESS CAPABLE! GO TO A REPUTABLE FLOORING DEALER - STAY AWAY FROM HOME DEPOT!
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December 2020 by Stephanie T.
Absolutely the worst customer service in the country. The manager is a total 100% jackass. Would tell you something and lies lies lies Ugh. I hate this damn place. Yes I could go somewhere else but Lowe's is just as bad.
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September 2020 by Lisa Marsh
Attitude! Couldn’t order new frig, they said computers were down. Ordered entire house flooring, they ordered wrong amount d/2 manager eating lunch. Then we were told we’d get a call when more came in. We saw some there when buying new kitchen. Bought it ourselves. Then kitchen designer was rude, abrupt and clearly didn’t want to help us. It’s an entire kitchen remodel! Bad attitudes will have us shopping elsewhere.
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July 2020 by Thomas H.
Visited the Home Depot North Myrtle Beach to purchase a microwave went to the small appliances part of the Home Depot and Raul Sierra sales associate was very helpful . We purchased a counter microwave. When we pulled up to load the microwave into our car a sale associate loaded the appliance into our vehicle. We will shop at this Home Depot again. 620 17 N. North Myrtle Beach
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February 2020 by Wendy Dresser
Crappy customer service , asked a cashier to see if we could help in tools we wanted to buy some drills and other stuff along with other things , after standing there awhile none came so we take our money elsewhere, no point buying here they could care less
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January 2020 by Willis Jowers
After 2 months of waiting for kitchen cabinet installation I was told by the contract installer that two of the needed cabinets were still missing. There were 5 previous attempts with 2 Home Depot employees coming on site twice. The installer stated that some Home Depot are good and some are really bad. An attempt to solve the problem earlier resulted in being told that the NMB store could only deal with project manager. My recommendation is to deal with a local cabinet maker and avoid the big box store.
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December 2019 by At K
Wanted some carpet in stock. Lady was not interested in helping me. Poor sales lady. Snappy remarks was rude. I went to a competitor. Bad employee cost Home Depot a sale.
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May 2019 by Rick M.
The North Myrtle Beach store is the worst store I've ever been in. Absolutely zero customer service and a staff that has no idea what they're doing. In fact, I'm amazed that some of them could even find they're way to work. While I'm not a big fan of Lowe's either, they beat this store hands down.
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May 2019 by Mary Rhames
Absolutely cannot get assistance on the phone nor the store. I've called several times about a counter top that's already paid for and cannot get the help needed. No more purchases here!
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April 2019 by Helene O.
Other than the manager and the guy at checkout, customer service is lacking. Both Scott and Raul were incredibly unhelpful and condescending when asked questions about tile and window shades.