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November 2023 by Tiffany Lovelace
Honestly I was recommended to this insurance company and what a joke they are. I came in wanting top put insurance back on my car and the first email I receive from Audrey Booth was that she couldn't offer any assistance to me because i already had a policy. A policy that had just cancelled in October. From there i repeated myself in multiple emails to her multiple different times because she couldn't comprehend that i had no insurance and was having issues with my previous company. I had asked not once but twice for a copy of the report that was showing I had multiple accidents on a day I was involved in only one ( the car was totaled and I was hospitalized for the day). they claim I wrecked multiple times that day. Audrey told me there were "several incidents" on my report but flat out refused to provide me with a copy of the report, she did not want to answer my questions. The final straw was the last email I received from her " I don't know what else to tell you", well it was easy, provide me with a copy of the report that I am LEGALLY entitled to as a consumer. They want over $800 down payment and $400+ a month for a car with a clean record. But refuse to help me figure out a way to clear false reports of accidents on my record. They would not give me any recourse on how to properly appeal my record that has falsified my driving record.To add they will take their precious time responding so if you're without insurance they'll push you past your 7 day mark intentionally and then throw in your face the repercussions of "fees/fines and having your licenses revoked". She made sure to let me know id be in trouble the longer i wait, but it takes them at minimum 2 weeks to get in touch with you, if at all. I have reported this company to the state.
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July 2023 by Kevin Brown
Reached out for a quote on insurance on the condo we were buying. Repeated phone calls, emails and nothing from them but promises and excuses after providing them the information they requested. I Had a deadline of June 1st. Finally had to reach out to another company which had multiple quotes to me within a couple of hours. As of today, they have never gotten back to me. Not sure what the problem was, but if this is how they handle people trying to do business with them, how are they if you ever have a claim. Shop around, this isn’t the only game in town, even if they act like they are.
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June 2023 by Jj L
I inquired about homeowners and auto insurance 2 weeks ago, corresponded with someone named Deidre, returned all requested forms and have yet to receive a response. Is there an option to give zero stars? One star is too high.
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May 2023 by Darrell Palasciano
Audrey Booth took my call and was able to provide a quote within the same day. I had a tight schedule in order to close on a purchase. She was thorough communicative and patient. Once I decided to purchase the policy, she was able to bind it within a few hours.
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May 2023 by Jim Carrington
We have a second home in North Myrtle Beach. I got a homeowners policy with Tilgham. They did not inform me that I would need to take pictures and upload them. We have been out of town for two months. I contacted Kim Brown, my agent, concerning this matter. She was supposed to get back with me two days ago. I’m yet to hear from her. Since speaking with her two days ago, I have now gotten emails indicating that my policy has been canceled. This is very unprofessional on their end and very frustrating on my end.
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May 2023 by Paul Steves
Always helpful……especially front desk and their associate Landon
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April 2023 by David Cholewa
Called numerous times for a home owners policy. No return calls. I’m done
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February 2023 by Pam Partington
Mr Courtney was great...fixed me up with a life insurance policy that I wanted
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November 2022 by Beach Girl
Left two messages to purchade insurance, never received a call back.
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July 2022 by jim jackson
Great service and they listened to my needs! They got my business, actually, they earned it over 5 others.
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May 2022 by Patsy Atati
Very helpful and affordable insurance especially when HOA provides building or H06. $500/yr for $25,000, $600/yr for $50,000 and so on. Call and ask. Best deal on the Strand.
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April 2022 by Mike Allocco
I did business with Kim B. She was absolutely fantastic, she helped me find the right coverage for my situation which was not so straight forward. She educated me and relieved my abundance of anxiety lol... She even gave me a Reeses Cup! lol. The receptionist was super awesome too!
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April 2022 by John W. Cameron
Every year when my policies came up for renewal, I would have to ask the agent to check the market to see if there was more competitive pricing for the same coverage. I believe the agent should be doing this annually to make sure I am getting the best price for the coverage I need.
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February 2022 by Alex Ford
Excellent customer service and prompt follow up.
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September 2021 by jack palmer
Very knowledgeable and lead us through the process that saved us premium dollars for better coverage.
