Verizon

Most Recent Comments

• February 2024 by Diana Sherwood-Shaw
  JJ and Trevor were the best. They took their time explaining the phones and explaining the change in our current bill. We walked out with two brand new phones and we are very very happy with our service at the store.
• February 2024 by Donna Tripp
  Although the wait time was a bit more than I expected because I chose to go right after the holiday, the sales associate was terrific! I got a great deal on a new phone and iPad, so the wait time was worth it. Everyone there is very pleasant.
• January 2024 by BUCK Brockwell
  Good quick service.
• January 2024 by Brandon Lavin
  Don’t waste your time going anywhere else go see Mr. Larry he was able to help me tremendously. He is so friendly, knowledgeable, and so helpful. Do yourself a favor and go see him.
• December 2023 by Erik Arvidson
  We decided to upgrade our phones. Jeff was awesome and helped us through the process. He made it painless
• December 2023 by Tanner Enlow
  In june 2023, I attempted to make an in person appointment by calling the listed phone number for the North Myrtle Beach Verizon location. Once I reached a representative, they shared that they could not make me an appointment, However they could transfer the call to the store location once I reached the second representative they shared it was the corporate line and I could not make an appointment over the phone. This call lasted 38 minutes. I then arrived at the store location at 10:30am to trade in my iPhone XR for a 14pro max promotion I had received after being a customer for 10 years. Everything appeared to be a smooth process with the representative Alex who was assisting me in the store. They then had difficulty pulling up the promotion I had received. Upon locating the promotion and attempting to process it, the wireless internet shut down for the store and the transaction was cancelled. I was then directed to begin the transaction again on my personal cellular device which was not receiving stable internet connection either. I was then directed to a back/side employee room with a desktop computer where I was allowed to log in to my account to process the transaction and halfway through the process the computer froze and therefore we powered it down manually. I finally left the store around 2pm and call the corporate phone number to explain the situation and that I wanted to get a new phone. They assured me that I would now be able to process the transaction at the store and therefore I went back inside and began the process again. Upon completing the transaction from my phone the store informed me I would then have to wait another period of time for a lockbox in their back office to unlock so they could provide the new device. Once I finally received the new device I was instructed to start the transfer process between devices which took approximately an hour. At the completion of this process the store informed me that they could not accept my device at the store as it had been done over my device and would have to be shipped via UPS/FEDEX once I received a shipping label in 10 days. I insisted that the phone be accepted at the store as I could have done the entire process from the comfort of my own home or on my own time but had spent 10:30am-5:50pm at the store attempting to get the transaction to process. They assured me that I would have to send it through UPS/FEDEX. So I left the store and eventually received a shipping label that allowed me to send the old device in. After I revived my next bill including a charge for the new device and no credit for the old device, I called back to the corporate phone line. They assured me they had received the phone and the next billing cycle would be corrected. Then the August phone bill came with no correction and I called back for a 40+ minute call which they assured me the issue was corrected. Once again in September, October, November, and now December have all been incorrect. All of my 40+ minute phone calls each of these months has resulted in assurance that the issue was corrected and a Supervisor or escalation manager would be contacting me back. Both of which have yet to occur. The last phone call I received I was informed I would be receiving a phone call back in 12/19/23 to confirm the credit for the old phone was correctly processed and applied. I’m honestly astounded with this process and am unsure of my steps moving forward. This process has been detrimental for my time, money, and stability.
• December 2023 by Elizabeth Costner
  Arrived for appointment… young man was very rude and not customer oriented. He agreed that we should not stay at that location for service, but should go to the Myrtle Beach store. Myrtle Beach was extremely accommodating.
• November 2023 by Jason Ritchie
  They lied to us and told us that if we signed up that we got free phones and free watches. We found it hard to believe and I tried to ask questions about how they could be free but these guys insisted they had a "promo" going on and the devices were free. Let me tell you. Nothing is free and now we are paying for devices for 3 years. The phones I'm not too upset about because we need phones but the watches we didn't even want. These guys brought out the watch boxes and said just take them because the are free with the phones. Now we are stuck with the financing of two $400 watches for 3 years. If you must do business here please be careful and nothing is "free" as I really suspected. To top it off the Verizon signal around here is spotty at best. To now leave Verizon we will have to pay a total of $2,152.16 after paying on them a year already.
• October 2023 by Rex Mason
  When there is 3 people in line and they allow apponitments - you never know how many people area going to walk in and take your spot.. they should have this information displayed..... it's not right.. the people who show up should be seen first....
• September 2023 by Mary Becker
  Worked with manager,JJ. He was professional, competent and efficient. We changed to Verizon for our carrier and purchased two phones. It went surprisingly smooth. Would strongly recommend.
• September 2023 by Richard M.
  No complaints at all. We left spectrum even with a cheap deal they had for 2 lines. Both are supposed to be( Verizon network ) yet funny enough spectrum had a horrible signal at my house. Only got normal 4g. Switched to Verizon. Actually company and get 4g+ and 5g signals in the same location spectrum sucked at. One company rents it one owns it. Guess that was easy enough to see and why.Old saying still applies! "You get what you pay for!"
• September 2023 by Anne Shaffer
  The one star is only because there was no option for no stars. We went in on 9.13.2023 to see about switching from Spectrum mobile to Verizon. I can not tell you the number of lies that the manager Schaefer told us and backed up by Dalton and another sales guy(cant remember his name). When we found out the truth after talking to the corporate office, my husband went back in the next day only to find Schaefer hiding in the backroom. Dayton said "he was not feeling well and not seeing customers today". Schaefer saw my husband come in and ran. Another manager said there was nothing they can do but Dayton did confirm with her that what we were told the night before. What a bait and switch. I can't believe the stores get away with things like this. I don't know where all these 5 stars reviews are coming from because we saw nothing but upset people there. There are so many cell phone carriers out there, I would not recommend Verizon.
• September 2023 by Amber J
  Ask for assistance in unlocking my iPhone. The manager JJ was very uninterested in assisting with this. He stated it should’ve been unlocked after 60 days and he doesn’t know what’s going on and I would need to call customer service. He didn’t have any answers very nonchalant about the whole experience, and I had to call him over several times, even though I had an appointment because Verizon support told me I had to go into the store for Assistance.
• August 2023 by Darla R
  My husband and I purchased 2 phones with accessories on June 20th, 2023. My rep, Buddy, was very helpful, but I discovered that he put a Verizon Internet Gateway in my bag once I got home. I had told him I was not interested in the modem, but he said it was free. I was billed for the additional line of service that had never been activated. I looked at my receipts on My Verizon, and I had clearly signed for the 2 phones and the accessories. There was a separate receipt for the Modem with a line drawn for the signature. I called customer service to disconnect the line and ask for a credit of $86.33 for the service charges. I was sent a text for a chat. Chase, the chat rep, disconnected the line, but would not credit the full amount. I explained they were fraudulent charges, but the rep and his supervisor would only offer a $25 credit. Chase suggested I call the Fraud line. The rep was unable to handle fraud that took place by an employee, so she transferred me to Verizon LTE services. She could see the modem was on a separate receipt, and the signatures were different. She could also see that the device was never activated. She filed a complaint for me, and gave me a credit for the remaining amount.I used to work for Verizon Wireless, and understand that it is difficult to meet the quotas required to keep your job, but I always did what was right for the customer. I am disgusted to be a victim of a rep who fraudulently added a line, and a company who is unwilling to make it right for the customer. I have been with Verizon for 22 years because I know the service works for me, but when it is time to renew, I will be looking elsewhere for a more reputable company.
• July 2023 by Matt G
  Great customer service. In and out in ten minutes. This is why I've been a satisfied customer for almost 20 years