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February 2024 by Redheaded Jenn
An Unsurpassed Odyssey at the AT&T Store in Orangeburg - Chasing Customer Service or A Wild Goose? ??♂️I embarked on what I thought was a simple quest into the land of AT&T, armed with the noble cause of aiding my knightly brother, a valiant soul combating the fierce dragon of disability. His steed had taken a tumble – metaphorically speaking – and there I was, his squire, tasked with an epic deed: delivering two trusty phones to the technological blacksmith for a swift account transferal and the forging of a fitting SIM card.The journey seemed easy, a breezy walk in the park. With his ID as my shield, his full name as my spell of passage, I approached the AT&T fortress where service is said to be so splendid that the mere utterance of their acronym summons aid and solutions. But, lo and behold, I was greeted by a gatekeeper whose interest in our tale was thinner than the latest iPhone.Despite the ID declaring my brother's identity in loud, proud letters, it seemed we had stumbled upon a riddle locked within another riddle, wrapped in an enigma, all tucked inside a simple request. Our account, it appeared, was a shy creature, named after my brother's elusive middle name, dodging any attempts at being accessed.The gatekeeper, a siren who must have been singing her swan song as the clock ticked towards the end of her Saturday vigil, was unyielding. Her mission was not to ease our plight but to preserve her pending freedom from the shackles of customer service. No calls to the elders at corporate, no magical keystrokes to unlock the account – just the stoic resolve of one who could face a charging rhinoceros and simply yawn.As the saga unfurled, my dear brother took up arms to vanquish this foe, dialing the mystical runes to reach the AT&T oracle. Alas, three hours into his quest, no human had graced the line, leaving him to serenade the hold-music minstrels who, I suspect, must surely be tone-deaf.In an age where we can hurl messages across the globe with a flick of our finger and chariots sail the skies, why, oh why must one wrestle with the dark arts just to swap a SIM card? The minstrels keep singing, the gate remains closed, and my brother, the unyielding hero, presses on.AT&T, in your grand narrative of connectivity, surely there's a chapter on dragon-slaying service that doesn't make us wish for an actual dragon to liven up the tale? In the end, a simple plea: Kindly retire the ogres at the end of the Saturday shift, lest you wish your loyal subjects to join a different kingdom, one perhaps less epic but more... accommodating.
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February 2024 by Jennifer S.
An Unsurpassed Odyssey at AT&T: Chasing Customer Service or A Wild Goose? I embarked on what I thought was a simple quest into the land of AT&T, armed with the noble cause of aiding my knightly brother, a valiant soul combating the fierce dragon of disability. His steed had taken a tumble - metaphorically speaking - and there I was, his squire, tasked with an epic deed: delivering two trusty phones to the technological blacksmith for a swift account transferal and the forging of a fitting SIM card. The journey seemed easy, a breezy walk in the park. With his ID as my shield, his full name as my spell of passage, I approached the AT&T fortress where service is said to be so splendid that the mere utterance of their acronym summons aid and solutions. But, lo and behold, I was greeted by a gatekeeper whose interest in our tale was thinner than the latest iPhone. Despite the ID declaring my brother's identity in loud, proud letters, it seemed we had stumbled upon a riddle locked within another riddle, wrapped in an enigma, all tucked inside a simple request. Our account, it appeared, was a shy creature, named after my brother's elusive middle name, dodging any attempts at being accessed. The gatekeeper, a siren who must have been singing her swan song as the clock ticked towards the end of her Saturday vigil, was unyielding. Her mission was not to ease our plight but to preserve her pending freedom from the shackles of customer service. No calls to the elders at corporate, no magiclal keystrokes to unlock the account - just the stoic resolve of one who could face a charging rhinoceros and simply yawn. As the saga unfurled, my dear brother took up arms to vanquish this foe, dialing the mystical runes to reach the AT&T oracle. Alas, three hours into his quest, no human had graced the line, leaving him to serenade the hold-music minstrels who, I suspect, must surely be tone-deaf. In an age where we can hurl messages across the globe with a flick of our finger and chariots sail the skies, why, oh why must one wrestle with the dark arts just to swap a SIM card? The minstrels keep singing, the gate remains closed, and my brother, the unyielding hero, presses on. AT&T, in your grand narrative of connectivity, surely there's a chapter on dragon-slaying service that doesn't make us wish for an actual dragon to liven up the tale? In the end, a simple plea: Kindly retire the ogres at the end of the Saturday shift, lest you wish your loyal subjects to join a different kingdom, one perhaps less epic but more... accommodating.
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February 2024 by Marie Singing
Staff preoccupied. UnfriendlyNo professional serviceGENERAL I HATE TO GO THERE
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February 2024 by Belinda Johnson
Whitney is the best store manager! Her decorum was excellent as she provided service to a senior citizen who needed technical assistance. Please keep your disposition, and you will go very far in life. Be blessed!
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November 2023 by Liz
Lousy , spotty reception on wireless.Customer service representative never returned calls or emails , after signing us up with new service.The bill was tripled what she promised !The rep was sent to us after signing up for AT&T internet she said we could save money by bundling our phones ? and get more data. Who cares how much data they promise if it doesn’t work.Switched back to Verizon wireless the same day; which was a major hassle that took 2 days, but worth it to get away from AT&T
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October 2023 by Lisa
Lousy , spotty reception on wireless.Customer service representative never returned calls or emails , after signing us up with new service.The bill was tripled what she promised !The rep was sent to us after signing up for AT&T internet she said we could save money by bundling our phones ? and get more data. Who cares how much data they promise if it doesn’t work.Switched back to Verizon wireless the same day; which was a major hassle that took 2 days, but worth it to get away from AT&T
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October 2023 by Big Mouse
Josh you the man appreciate you so much man love this place
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October 2023 by Sandy Dyches
Highly recommend this store go see Josh today
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September 2023 by Shannon Steedley
I went online to switch cellular providers and purchase a new phone. After paying, I received a call from AT&T saying I was denied an account with them bc they could not verify my identity online, and they placed a hold on the funds from my bank account. I had to gonin person to my local AT&T store. I go to the store and take my valid driver's license so they validate my identity. After the CSR tries again to open an account account for me (with my DL), she gets a call saying they still can not verify my identity. I asked her how that's possible, and she didn't know. They will not tell me why they can't verify my identity or how to fix the problem. Frustrated, I asked for a refund for what I've already paid. It took over a week to get my money back, and still no answers.
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September 2023 by Denise Metts
The ppl that work here give ppl with 69 or below I.Q.s hope. It's too bad that stupidity isn't painful, bc if it were this store's staff would be addicted to morphine.
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August 2023 by BASTet
I wonder if a few of the complaints here, about a female at this location, are of FELICIA C.That's the name of the rep who saw me come in, sit, & wait for either her or one of the two nice fellas to be done with their current customer so that I could be seen next. She finished first, but I wasn't seen next; she walked over to a man who came in shortly after me. When one of the other reps mentioned to her that I came in first, she commented that the man was just making a payment, then she glanced over at me and said that she would be with me shortly as she continued to help the man. I was there to upgrade a phone on one of 3 lines... she didn't know, but I let that pass. From the start, I took her demeanor as she just HATED her job. I just wanted a phone upgrade, not a plan upgrade, but later, I discovered that she had bumped all 3 of my lines up to the top plan, added unwanted device insurance, and gave me some discount that she briefly mentioned but failed to tell me what it was for or that I needed to send in some qualifying documentation within 2 weeks in order to maintain it. Follow-up email mentions employer related discount... well, my employer is not even listed, so not even sure what that was about or which employer she typed in to bait me. There were no sales pitches, no explanations on any changes, discounts, device transfer, billing, etc. No smiles or pleasant chit chat either. Just seemingly another opportunist at unearned/undeserved commission because her personality wouldn't allow it otherwise. Sad when sales reps resort to sneak tactics!My advice to anyone in the area is that if you can get your service done over the CS line, that's always been what works for me. Unfortunately, that wasn't an option for me this round and FELICIA C. is a stark reminder of why I prefer it.
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May 2023 by Scott Mason
Slow, and inconsiderate. Waited 35 minutes for service only for the salesperson to skip over me to help a couple who came in 10 minutes after I had. Would not recommend this store for anything.
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April 2023 by Destiny Dibble
April was very helpful with me and my mom. Kind, and took her time to make sure we were taken care of. 10/10!
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February 2023 by Melissa Hilliard
Nathan Overstreet has excellent customer service! I am very big on customer service. He went above and beyond to make sure I was comfortable and took His time to make sure My needs was met! At&t need some Nathan Overstreet in here!!!! I have been here serveral times before and this was by far the best service that I received.Melissa S. Hilliard
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January 2023 by Aisa Amor
I just want to recognize your sales rep Nathan Overstreet. He greeted me and remembered my name. He was professional, friendly, and extremely knowledgeable about iPhone and watch. Thank you so much for walking us to the door. Not once was he distracted or seem uninterested in helped. Very energetic and in customer service that should be heavily recognized. Please this on to his manager
