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February 2024 by Taunya Harmony
Sent here from Summerville. Anitra gave excellent customer service! They met the Firestone brand reputation.
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February 2024 by J. Strait
Mrs. Anitra Brown and her Firestone TEAM provided me with superb customer service!They had my 25 YOUNG Glorified Chariot back up and going strong in hard no time at all!They all treat me like family, and my co-workers acknowledge that, too! ?Don't hate!!! ??Participate!!! ??
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February 2024 by Akeisha Gidron
Great customer service.
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February 2024 by Someone
The complaint being, Mrs. Anitra made it a point to expediently end the phone call when i was simply trying to check on my application status. She told me there were no positions to apply for assuming i was asking to apply when in reality, she didn’t give me the time or let me talk even before she made her choice and hung up the phone. So i didn’t get any information on my application status with the company and i have no way to mediate that since calling the same number would end up being taken as some sort of harassment or i would just get hung up on again since it sounded as if she has some sort of anger or attitude. She made an amazing first impression but this was something else.
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February 2024 by johanna Zoran
About a week ago, we were traveling along the highway and our tire was just not holding air. We were over an hour away from home and had stopped at two gas stations to fill the tire. We decided to call this shop to see if they could look at the tire and make a repair if needed. Anitra, the store manager, was a life-saver! She took us in right away and had our tire looked at. We were on the road again in no time. The whole team here saw our plight and worked to help us get back on our way. Thank you so much Anitra and team!!!
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February 2024 by Melissa Holliday
Let me say I was absolutely amazed at the customer service I was provided. She made the process easy, understandable, and timely. I would return here from Sumter for my automotive maintenance needs. Thanks so much I will recommend.
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February 2024 by Unique Spain
****UPDATE**** Anitra and her staff diagnosed and fixed my problem expeditiously and did it with a smile. They were very accommodating and apologetic for the troubles that I had. Thank u guys so much for the awesome customer service.I've been to this location dozens of times. Anitra and her staff usually take pretty good care of my car, today was the exception and annoyed is an understatement as i write this review stuck on the side of the road. Waiting for a tow that i have to pay for. I had 2 tires installed on my car. Well apparently they neglected to put a valve in one of my valve stems. When my car was pulled out i noticed the tire was almost flat so i notified the installer and he put air in it. I drove to work which is literally around the corner from this location. When it was time for me to clock out my tire is flat. Im like wtw. I do have a portable tire inflater but when i put it on my tire it's not taking air and still on the ground. I look at my tire and notice the stem. One pic is the driver's side tire, the other is the passenger side. Then i was charged for a tire recycling fee when my tires are in my car.. how? And my brand new fresh out the box rims are now scratched.
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February 2024 by Laura Van Tassel
Every time I go I feel welcome. They know my name and my car. They always treat me with kindness.
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February 2024 by Matthew Odumgba
Awesome experience. Anitra the manager is the best. She take the time and work with you on options. Give her a raise!!!!
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February 2024 by Keshia Neshaun Douglas
My dad can always count on you for his protection.
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February 2024 by Juanita C
Words can’t express how grateful I am to Anitra for ensuring my college daughter was taken care of. She walked her through her first auto repair experience as little stress as possible. In the process she taught her what her tire size was as well as taught her other maintenance needs she has to stay aware of. I love how Anitra explained everything in a way for those who aren’t in the auto repair business can understand. She didn’t force any unnecessary services to us but shared the importance of having the services done and by when.Being in Columbia, it’s not easy for me to take off to tend to my daughter’s car so it’s reassuring to know Firestone in Orangeburg has gotten my daughter covered! Because of his impeccable service, I will not mind sending all my cars to them. It’s worth the drive. Great team!
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February 2024 by Emmett Garcia (Nokto)
They really helped me when I thought I had a major oil leak. They will surely get my business from now on
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February 2024 by Jay Giles
Ms. anittra is to me, the heart of this place. Her customer service is outstanding. She always goes above and beyond to keep me updated about any work done on my car, as well as explaining to me in detail the work I need done to it! I always take my baby, Onyx here to get her work done. Thank you, Firestone!
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February 2024 by Sandra Selling
Great tires, great prices, great mechanics and superb customer service. Excellent experience. Highly recommend. Had a blowout on 95 South. Called every Mavis, Walmart Auto and other repair in the area looking for our tire size. Noone had them. All said would take a week to get them. Anitra at this Firestone was warm, friendly, and very professional. She directed us to other places that might have our tires and, when none of them did, she ordered them for us and had them by 8 am the next morning at a better price than quoted by anyone else. She directed us to a great place to stay for the night and got us on our way home to Florida quickly. She helped make a stressful situation pleasant.
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February 2024 by Sherryl Stewart-Smith
Very friendly workers. I always get great service. Highly recommended!