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January 2024 by Google user
I woke up determined to write this review mainly because there are a lot of unsuspecting people out here that trust in these service centers to treat them fairly and many of them are not that trustworthy. I scheduled an appointment with this service center to take a look at my coolant/heating system because my vehicle was not warming up the interior consistently like it once did when I first purchased it. I referred to my owners manual and determined that it may be time for a coolant exchange. Once I arrived at the service center they took my keys and less than an hour later I am called to the service desk and was told that I needed a new radiator and thermostat installed. They asked me if I had ever put any chemicals or products in my radiator like Stop Leak or anything else like because that would clog or damage the radiator and I immediately told them I had not as I had no reason to. My vehicle was running fine, it wasn't overheating, the temperature gauge was normal, the blower fans worked properly. My only problem was that the interior cabin of my vehicle was not warming up as quickly or as consistently as it used to. Then the service manager shows me paperwork for the parts needed to do the job and it was already over $1,800.00 in parts before labor costs. I told him that I would wait until after the holidays to address the repair but I knew from my previous experiences with Nissan over the years that I was going to seek a second opinion. After I left Nissan I went home and scheduled a service appointment with a different auto care center and saw them the very next day. I went in and asked for a coolant fluid exchange and asked them to check my thermostat and nothing else. I had a 1:00 p.m. appointment and I left there at 3:15 p.m. and they changed my fluids and reported no damage to my radiator or my thermostat in writing. The cost of the service was $177.00 plus applicable sales tax. I got in my vehicle and checked the heating system after the engine warmed up a little and it worked just as well as it did when I first bought it over 3 years ago. Why would anyone spend upwards of $2,000.00 for a service that should cost no more than $200.00?!!! This is not my fist Nissan product but I can tell you that it is my last. A product is only as good as it's service of that product and when you cannot trust the service centers then I don't want to use their products. There are a lot of people down here that are struggling to make it and depend on their vehicles to do what they have to do and they do not need to fall victim to these service scams that can cause them more hardship than they deserve. I am not happy with Nissan of Orangeburg. For years due to prior similar experiences I only go to Nissan service centers for recall work and I avoid their \\\"courtesy check\\\" service at all costs because they are trained to find something to charge you for. Buyer beware and don't fall victim to services or repair work that you don't want or need. P. Eady
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November 2023 by Michael M.
Nissan of Sumter bought my 2021 Dodge Charger hellcat redeye back from me in May of this year. I did purchase this car from them new. I also bought a $3500.00 extended warranty that I paid cash for. They would not pay me for this car until the title came in. After they received the title they paid me for the car less the $3500.00 extended warranty. I tried getting the extended warranty money back and Haley in accounting told me they would not reimburse me for the cancellation of the warranty because the car had been stolen off their lot in Sumter Nissan. The sad thing is that in the years I had purchased 5 cars from them. Watch out dealing with this business.Thanks Haley! I'm not done with this fight yet.
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August 2023 by Latosha A.
Latosha Artis2 reviewsHorrible Service! August the 3rd I had my daughter's car towed in to have a diagnostic done on her Nissan Sentra 2016.I called and had multiple conversations with Brenda and the service tech, I initiated all calls for the past two weeks. I was told that I only had to pay $500 and my daughter's car would be ready. Norman the Service Manager wasn't any help. My car is still not operational. I would like to be contacted at 803-873-0030 by a District or Regional Manager.Comeisha BeckLocal Guide·60 reviews·22 photosa month agoRob is a decent person. I was skeptical at first. But overall, he was perfect. I appreciate the transparency and him being real. He showed much empathy, and he went above and beyond to correct my mother's concerns, so he is good in my books.Nissan of Orangeburg (Owner)a month agoHey, Comeisha! Thank you so much for taking the time to write this awesome review about our Nissan of Orangeburg location. Transparency and being real are qualities we value here, so we're glad Rob displayed them. Thanks again for sharing your experience, and we hope to see you back at our dealership in the future!Dylan Hart15 reviews·4 photos3 weeks agoNEWGreat car, good prices. Fernando was cool to work with. Drove up 2 hrs away to get it. Wasn't even there for a hour.Photo 1 in review by Dylan Hart Nissan of Orangeburg (Owner)3 weeks agoThank you for the great review! We are pleased to hear about your experience with our team. We hope you enjoy your new Mustang!Roshonda Collins1 review3 months agoIt was very welcoming. I was greeted as soon as I walked towards the door. Explained to what would take place and given an estimate of how much things would cost. I used the shuttle service and he was friendly and timely. Would definitely recommend and will be taking my car back.Nissan of Orangeburg (Owner)3 months agoHi, Roshonda! We're so glad to hear that you had a welcoming experience at our Nissan of Orangeburg location. We believe in providing exceptional customer service, and it sounds like our team delivered. Thank you for taking the time to share your positive experience with us, as well as your intention to recommend our location. We look forward to seeing you again soon!DealerRaterdealerrater.com ' dealerNissan of Orangeburg - Dealership RatingsMy experience with Mr. Drayton Washington and Robert Douglas, elite sales professional, at Nissan of Orangeburg was outstanding. After having two bad ...Nissan Orangeburgnissanorangeburg.com ' ...Reviews - Nissan OrangeburgIMy experience at Nissan of Orangeburg was great. The people there was kind and nice to me. They help me alot in getting me a new vehicle. I recommend that ...Cars.comcars.com ' ... ' ReviewsNissan of Orangeburg ReviewsGreat Service, Friendly Staff, Clean Building · Customer service 5.0 · Buying process 5.0 · Quality of repair 5.0 · Overall facilities 5.0 · Overall experience 5.0.Better Business Bureaubbb.org ' profile ' niss...Nissan of Orangeburg | Better Business Bureau® ProfileSaw a good deal online. Salesman, told me it had a clean car fax and offered to hold the car for me. I drove an hour and a half to buy the car. The car had body ...Carfaxcarfax.com ' Reviews-...Orangeburg Nissan - 2827 Saint Matthews Rd - Dealership, SCThe service department is top notch! I appreciate them calling and telling me this is what you need done. Never any extra "services" we suggest you get. My car ...4.6(258)People also askAre Nissans reliable cars?How good is the Nissan Altima?Does Nissan make good engines?Why Nissan is the best?FeedbackTrustpilottrustpilot.com ' reviewOrangeburg Nissan Reviews3 people have already reviewed Orangeburg Nissan. Read about their experiences and share your own!3.0(3)Birdeyereviews.birdeye.com ' nissan...Nissan of Orangeburg Reviews, Ratings | Car Dealers near 2827 St Matthews Rd , ...1330 customer reviews of Nissan of Orangeburg. One of the best Car Dealers, Automotive business at 2827 St Matthews Rd, Orangeburg SC, 29118 United States.
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July 2023 by Barbara Kiser
Norman Gunter, the Service Manager had our Altima checked from front to back. Our AC had stopped working too. Now you can get an ice cream headache from the cold blast !!! We got new tires & front end alignment. Oil change, etc. It drives like a brand new car! And they washed it:) Thanks Nissan for giving good service at a good price !
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June 2023 by Freddie L.
My experience with Mr. Drayton Washington and Robert Douglas, elite sales professional, at Nissan of Orangeburg was outstanding. After having two bad experiences at the dealerships located in my area, I gave a Nissan dealership(Orangeburg) another chance and they made up for previous experiences with other dealerships. I would definitely recommend buying from them and I plan to make all Nissan purchases at Nissan of Orangeburg, even with the hour drive each way. I can't say enough about the experiences. It went perfectly--without feeling a pascal of pressure and without experiencing any hassles.
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June 2023 by Barbara A.
Chris Fralix exceeded my expectations for service. The process of buying my new Rogue was quicker than it has ever been previously. I'm from Lexington, and I went to my local dealer first. They were such a disappointment that I made a trip to Orangeburg and I'm glad I did. Everyone was accommodating and friendly, especially Chris.Barbara Axson
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March 2023 by Tierra H.
Nissan in orangeburg follow up it ,they not yeah deliver what they promises , they will tell you one thing and them it's be totally something different. made me drive from Spartanburg twice and i still did not leave with a car . i would never go with them again . they will waste your time..! never again
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December 2022 by May Livingston
Very nice and comfortable to wait and get your vehicle fixed.
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November 2022 by Samantha O'Connor
Stafford J.R. Brown was so helpful in getting my car.
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August 2022 by Kyle James
I work here and everyone works together and is really nice
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March 2022 by Norma johnson
Oil change went fast but a little pricey. Friendly service.
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March 2022 by Linda Mustafa
Awesome place to take your car for service. The service department always on point with recalls my oil change anything that needs to be replaced they wash the car after each service everyone from inside to the guy's that fix the car have smiles on there faces and are very nice which now a day a smile goes a long way.
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March 2022 by Ruby Southers
The Gentleman at this place was awesome very car knowledge and awesome all the way around thanks to Orangeburg Nissan.
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December 2021 by Doug W.
You can buy a truck or a car for a lot less from other Nissan dealers in the area. This dealer is charging $4000.00 over MSP for no reason except price gouging.
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December 2021 by Nicole King
I love Nissan Service center. They always give good customer service and wash my car after every visit?????
