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October 2023 by Jeter G.
I have bought cars on line since 2012 and I have always been satisfied with the sale until now. I bought a 2019 Lincoln Continental on line and Tidelands Ford delivered it to me. The first time I washed the car I realized the car was scratched all over the trunk lid and the entire back of the car. I called Jon Clairmont to advise him of this and he called me a liar. DO NOT BUY A CAR ON LINE FROM THIS COMPANY AS LONG AS JON CLAIRMONT IS THE ONLINE SALES MANAGER. He is a very dishonest person and will tell you anything for a sale. I will never buy another car from Tidelands Ford.Sincerely dissatisfied withisfied with my purchase.Jeter Griffith
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September 2023 by Sharon F.
I will NEVER forget their kindness. You just never know when you make a major difference in someone's life ... and they have. These people know what they are doing, are professional with fair pricing, and they care. I would never buy anywhere else. I can be extremely critical after dealing with less than honest people in other areas (home repairs, etc.), so when I hand out praise, I can tell you that it is well earned. Tidelands, see you next year to buy my new Explorer!
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June 2023 by Sean M.
This place does horrible work! I have taken my car back 3 times now spent close to 3,000 dollars. The coolant is still leaking into the engine they have not fixed the issue. They do not take any responsibility at all. Absolutely do not take your car here or purchase from here. I wish I could leave Zero stars but that's not an option. Do better for your customers.
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March 2023 by Sa D.
Best Ford Service department around, they took the time to evaluate and assess the issue with my vehicle. They took the appropriate measures to ensure all work was covered under warranty and provided a loaner vehicle. Service Advisor Jim and his technician manage to correctly repair my vehicle fair and equitable, kudos to this team. Totally recommend this Ford Service team, they truly represent the Ford Brand where "Quality is Job One".
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December 2022 by Keith K.
Dealership Service Department is unreliable and incompetent. We took our vehicle in for recall issues and decided to have vehicle maintenance as well. I also mentioned that I had a slow tire leak and ask them to check it out while rotating my tires.They said they couldn't find a leak but said we needed new lug nuts, $200 worth, because the originals lug have expanded. The tire continued to leak. I took the car to Discount Tire and they immediately found a nail on the inside tread of the tire I was having an issue with. No way would they have missed it if they really checked. Also found that the cabin filter was not changed as charged. We will not be using this dealership going forward for service and/or new vehicle purchases. I will not be
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November 2022 by Michael B.
The salesman was polite and easy to deal with, but his manager had a crappy attitude in my opinion. He cost the dealership a sale.
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July 2022 by Chris M.
WARNING: Do not order a vehicle from Tidelands Ford. I placed a deposit ordered a 2021 F150 in September 2021 and never received any confirmation. In December when I knew orders were converting to 2022 I began asking questions. Almost immediately I received a new order confirmation from Ford which was slightly suspicious. When it arrived in June this unscrupulous group has done everything in their power not to sell it to me due to the increase in sticker price being so much higher than my locked in price at time of order. *They added on "non-negotiable" dealer options that I did not agree to on the order. When questioned about this they provided me an order form from December and said I signed and agreed to them. 1 problem! I never signed anything in December!!! Tidelands forged my signature on another order form with all of their dealer fees when they ordered the 2022 in December. I still do not know for sure if the vehicle was actually ordered in September. *They would not honor my price lock. *They "lost" my locked in 0% financing certificate. *They low balled me on my trade-in. *They refunded my deposit while "searching" for my 0% financing certificate, cut off communication and began offering the truck to other potential buyers and telling them they were immediately adding a leveling kit and tires to raise the price even more. Crooked, unprofessional, and dirty. Do not do business with John Clairmont, Bill Alpin, or Benson Banks.
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November 2021 by Ed W.
Very good dealing with salesFinancing not so good. Feels little like bait and switchService is very good just don't try to get loaner, never available
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October 2021 by Nikk G.
Super shady bait and switch business practices. Ford even had to call them to deal with their immorality issues of a twenty five thousand dollar mark up on a vehicle. STAY AWAY.
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September 2021 by Melissa Keir
Took my car in for service. Got a loaner. Easy in and out. Wish they had washed my car before I picked it up.
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August 2021 by Valerie Vitali
One of the best car buying experiences I’ve had. Tyler was very patient. I think we test drove just about every MKC they had on the lot. He listened to what we were looking for and found the best fit. He was super friendly to work with and not pushy. I love my new ride!!!
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August 2021 by Debbie Reighard Bauer
All of the staff that I worked with in getting my new Edge were polite, courteous, patient and helpful. Thank you all so much. It was absolutely a great experience.
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August 2021 by Debi Roper
Excellent service! Salesman was great. We were very please with our experience at the dealership
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October 2020 by Jake Roberts
They can't get things right
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October 2020 by Ryan Walsh
Brought car there to get right front tire pressure checked. Tire looked very low the day before. Service tech took it off and examined it and found no issues.Very quick. Great communication. Would recommend.
