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February 2017 by Britt P.
When deciding whether or not to order from a company I have not yet done business with, I browse through the products and if I have questions about something, I ask away. The response of a company is very indicative of their customer service. Herbarie seems selective with what is answered and what is not. Not only that, I saw a reviewer mention a $25 "handling charge". I went to Herbarie's website and it states that charge for Canadian customers only. Being in Canada and their selective customer service, I will not be ordering anything. If I started charging my US customers $25 when they try to give me business, I would lose customers quickly. The products Herbarie sells are available elsewhere, from companies that do not have a ridiculous $25 "handling" charge. I won't be ordering from Herbarie that's for sure.
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October 2016 by Shana M.
Great place to shop for quality ingredients! I have been purchasing from them for a few years and shipping rates are charged after an order is submitted. I have to agree with former reviewer Ursula J that it's unfair to the company for a person to leave such negative reviews, not because of bad experiences with customer service or poor quality with ingredients one may have purchased but because of what they sell or how they operate. Really???
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September 2015 by Kimberly P.
I've always had the very best service and care taken in packaging and receiving products from this company. I have found some of their products contain synthetics but I have educated myself about what those ingredients/products and know not to use them for my products. In order to appeal to a large customer base, there is a need to offer a broad range of products. I love the Herbarie! It's my main go to with hard to find ingredients!
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February 2015 by Fabiola L.
I have never had a problem with this company and I have been using them for a few years now. There products are excellent they ship very quickly and they have great customer service. The only thing I don't like is the minimum order you have to have in order to make a purchase.
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December 2014 by Anonymous J.
I don't understand the negative reviews. It is the customer's responsibility to know your ingredients. If you don't know then ASK about them before you buy them. Angie is knowledgeable and will tell you what you need to know. I've been buying from Angie for years and she has some of the best quality ingredients available online for making different homemade cosmetics. She is a SUPPLIER and just like WHOLE FOODS Stores don't just have "whole foods" or only "organic" products but other stuff as well, Angie also sells ingredients that are synthetic or "man made" that some customers need for making lotions, creams and other things.. Her shipping rates are pretty much the same as other suppliers that I buy from as well. If the shipping prices are surprising you then you don't know how much shipping costs these days. She's not really making money on the shipping all that much but covering the costs of actual transportation and packaging....I should know because I ship too!
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April 2014 by Darla C.
I was under the impression that while everything at The Herbarie was natural it never for a moment occurred to me that they sold anything that was synthetic. Even worse today I find out that they sell products that are animal tested. The Microcide is animal tested and on dogs.... I am one pissed off customer! Please do deeper research before using any additive from this company. or others that sell similar products deemed as "safe"
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July 2011 by LelBar B.
I have been a client of the Herbarie for 8 years now and they have never disappointed! The owner, Angie, is a fantastic cosmetic chemist and has graciously helped us work out the kinks in a formulas on more than one occasion. I appreciate the selection of raw materials (many of them hard-to-find elsewhere and some totally unique to The Herbarie) and our orders are always professionally packaged and shipped lightning fast. The online formulary is a tremendous resource and I am grateful that they put their technical data and MSDS sheets for ultimate accessability. The Herbarie is a professional outfit from start to finish and is a true asset to the small beauty manufacturer. I have to respectfully disagree with the previous reviewer's comment, as the Herbarie website clearly states that shipping charges are added to your order- we've always found them to be incredibly reasonable and appreciate the "final tally" invoice that's emailed as soon as the package has been packed and weighed. I'd much rather a supplier use that system then charge a flat fee or inflated shipping!
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December 2010 by Happy Wanderer B.
Shipping rate is added on AFTER you place your order. Surprise surprise!
