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November 2023 by Eric Patton
Had a broken leaf spring while traveling nearby. Limped in and they got us fixed in two hours. They treated us great and went the extra mile to help us out. The best service experience I have ever had.
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October 2023 by James Pona
Julian,We can’t thank you enough for quickly getting us back on the road after the wheel seized on our Airstream Travel Trailer.Service advisor Kevin and brake/suspension man Chris successfully diagnosed the issue, counseled us on the fix, and got us on our way in one workday - a fast turnaround considering the issue and the workload at your establishment.James and Jennifer (St. Louis)
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October 2023 by Ronald Brunner
I have been camping for over 50 , years. Have bought,sold and traded RV's . Used several camping service centers. By far Julian and the whole staff at Coastal RV are the best in this world. They will never stop until you are satisfied with the care of your RV. I am a retired MasterChief Corpsman 30 years Navy. I want all my Military service people to know this is the place to buy,trade and have your RV serviced.
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August 2023 by Ben Suarez
I do not usually post reviews unless a purchase or service is exceptionally poor or exceptionally good. The experience with Coastal RV has been nothing less than outstanding, which many of you probably know is not the norm in today’s environment. I purchased a new 2023 travel trailer from these folks approximately 7 months ago, though have waited this long to create a review as I wanted to get exposure to their service as well as sales processes. Needless to say, the service folks I have interacted with for warranty claims and additional upgrades were as exceptional as was the simplicity of the sale. Dealing with Jack and Ashley on the service/warranty side has been like dealing with friends. Jack’s knowledge of the product line, efficiency and quality of work is unparalleled. I have purchased several trailers prior and have dealt with my share of other RV sales/service organizations, so this is feedback from personal experience. Now understand, we live about an 8 hour drive and 2 states over, so initial part of the experience was sales and that had to be seamless. Scott was an absolute pleasure to deal with and the sale would not have occurred without a strong sense of trust that he and the organization exhibited.Needless to say, if Coastal has your specific RV, there should be no hesitation to deal with this team. There is a reason there are so many 5 star ratings. My next purchase and those of my family will undoubtedly be at Coastal RV Center.
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August 2023 by Cheryl Spade
We purchased a motor home in the fall of 2022. From the moment we walked on the lot we were treated with respect and kindness. All the questions were answered patiently and honestly. I always have a lot of questions but this is a large purchase and they recognized this and were willing to put in the time. We did purchase the unit but the shocking part was the aftercare. We didn't just drive it off the lot they gave us a technician to work with that explained how to use everything. We spent the weekend end locally and had an issue with the furnace. We took it back in and they fixed it with no additional payments. Now it has been at least 8 months, I got a follow up call to see how things were going. I had a question about the refrigerator and they helped me do some trouble shooting and it is working today. We drove 4hrs to go to this dealer and I will continue to drive 4hrs for this unit and any we may purchase in the future. This is a business but everyone that works there seems to enjoy what they do and are truly focused on the customer. It is not just something they say, customers are what they do!
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August 2023 by Rick Forehand
We couldn't recommend the folks at Coastal RV any more highly. During the sales process and again when we took our camper in for warranty work, the people were incredibly nice and helpful to work with. Clearly, they put their customers first. We've worked with several RV dealers across the country and most of them have been good, but Coastal sets a new standard.
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August 2023 by Meredith Howard
I am a travel RN and had a week before I needed to travel from my Charleston assignment to the new one in Baltimore MD. They fit my 1999 Coachmen Starflyte in after she sustained some damage during travel. They did mechanical work, interior repairs and help with my black and gray tanks. They figured out why my alarm was going off when I ran hot water. All amazing and essential high quality work.Very fairly priced.I am so grateful for the folks at Coastal.
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August 2023 by Chrys Rogge
If there was a zero star I’d pick that. We purchased a 43 ft used Tiffin coach from them a little over a year ago. We were promised the world and delivered nothing. From day one pick up and coach school they have disappointed. Took it back in twice within the first month and they had the nerve to charge us for things they were supposed to have check pointed.Their 100+ check point guarantee is a joke. So many things we’ve found wrong and undone. Been left calling to report issues a couple times. Trying to figure issues out ourselves so many times. Called them for help with no answer or return calls.This last time was the real deal. Left on the side of the interstate in 110 degree weather. Had to get towed to a Cummins shop and cancel our 4 week trip. Faulty radiator cap And hose. Why wasn’t this checked? Such an easy fix.Needless to say we are very unhappy but we will carry on.We highly recommend you find another dealer!!!
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August 2023 by Curt S
Bought our ‘03 Bounder from here four years ago, and it’s still good to go. They gave us the training we needed, and I appreciated the work they put into getting us safely on the road. Wish they had a place here in eastern NC.
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August 2023 by Kathy Forehand
We are very pleased with our camper from Coastal RV. The staff there has always been knowledgeable and helpful, from the shopping and purchase of our unit, to the very few service issues. So happy to have chosen Coastal RV Center!
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August 2023 by Chrys R.
If there was a zero star , I'd choose it. We purchased a 43 ft used Tiffin coach from them a little over a year ago. We were promised the world and delivered nothing. From day one pick up and coach school they have disappointed. Took it back in twice within the first month and they had the nerve to charge us for things they were supposed to have check pointed. Their 100+ check point guarantee is a joke. So many things we've found wrong and undone. Been left calling to report issues a couple times. Trying to figure issues out ourselves so many times. Called them for help with no answer or return calls. This last time was the real deal. Left on the side of the interstate in 110 degree weather. Had to get towed to a Cummins shop and cancel our 4 week trip. Faulty radiator cap And hose. Why wasn't this checked? Such an easy fix. Needless to say we are very unhappy but we will carry on. We highly recommend you find another dealer!!!Chrys
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July 2023 by Jeremy Goettee
They called me about a week prior to when they planned to do the work to our camper. The turnaround time for the repairs was amazing. This is important because I was a little worried because of the amount of campers they had to work on before ours, but they got it back to us about 2 weeks after I dropped it off and the work was done fantastically. ✔️ ?. We definitely will use them again if we have any more issues.
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June 2023 by William Moon
If your RV needs service or you are looking to buy, Coastal is the place to go! From the sales department led by Todd or the service department headed by Julian to the best service tech I’ve ever met in Jack, these folks are top notch! And I don’t want to leave out Ashley in the office staff! You can always trust these folks cuz they are as honest as the day is long. Bought my Alpha from them 9 years ago and even though I have to drive 3 hours to get there, I haven’t and won’t take it anywhere else. Love these guys!
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February 2023 by Scot Lane
Needed my annual inspection done on my RV to keep the warranty current. Was able to drop off and pick my RV up within about 10 days. Customer service was great.
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December 2022 by La Donna Alfano
Highly recommend getting your tiny home on wheels fixed here. I built a tiny home in a Dodger Ram Promaster and someone hit the panel behind the driver door! I was very worried they would have to go through the inside and remove all my cabinets to replace that panel, but they put the panel over existing panel and it looks amazing! Julian did an amazing, really tough job and Ashley was great, too! Everyone I saw were very nice and helpful! Best place for work on your RV! Thanks to you all!!