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July 2021 by Greg K.
I could not be happier with our new Ford. The Ravenel Ford experience was pretty much perfect from start tot finish. No games, no silliness.
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September 2019 by Mario I.
Several months ago I took my 2003 F150 to the service department. Both back doors were stuck shut and would not open. I received a quote of over $1,000 to fix them. Upon arrival to pick up the truck I was given the bill for the estimate (around $90 or more I believe). I didn't recall being told about a fee for an estimate but paid it without complaining at all. I did not receive a written estimate after paying (this may have been a simple oversight on part of staff, not sure). I called a backyard mechanic who fixed both doors in under an hour with no parts.
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June 2019 by Brad S.
had a terrible experience at this shop. the service department is worse than a jiffy lube. the tech is uneducated on the vehicles that he works on...and the service writer is there only to dent any warranty you have. have a 2018 mustang gt brought in for transmission at factory warranty and got a call back immediately saying it would probably be denied. the service writer did not want to help from day 1 even though we have bought 3 2018 mustang gt and a 2018 f250 superduty and a 08 suburban. none of that matters when something goes wrong. I left a bad review on google just dor the owner to threaten me to take it down, and then remove it himself. shady business from a small town Crook. do not get a oil change here let alone anything serious. if you don't believe me just walk into the service department and look around. very disappointed in Ford overall just because they allow this shop to crap people over. when I first got the car in 2018, I used the stock line lock app to do a nice burnout. the service writer went on my facebook and screenshot those pics to immediately use against me....so why did the app come with the car if you can not use it one time? they are not there to help you. go to any other ford dealership and save your self some anger from dealing with these techs and service writters
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June 2019 by Ryan S.
If you want your car to be in good hands and be repaired or inspected properly go elsewhere. This dealership will do everything they can think of to not honor a factory warranty and thier techs cannot even figure out what parts are stock and aftermarket. Once they realized the part they were blaming for the failure was original to the car and not aftermarket they switched to a different excuse blaming safety equipment (a fire extinguisher) inside the car and stated the car must have been raced in order to have that in the car. Thier story changes every time you communicate with them and eventually was told they would rather the car go somewhere else instead. Poor business managment, untrained and unknowledgeable techs, untruthful employees are just a few things wrong here. Stay far away if you want a honest and professional job done on your vehicle.
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April 2019 by Mallory B.
Great experience! When I think of car dealerships I immediately DREAD the pushy salesmen and the overwhelming number of phone calls and emails that I get after browsing the lot. That was not the case at Ravenel Ford. Tommy assisted me with the car buying process and he was fantastic! He was patient, polite and knowledgable. I hadn't intended on buying a car that afternoon and had only gone to the dealership to browse and see what I liked. As it turned out, I found a great SUV at a really good price and the deal was too good to pass up. I decided to buy but was short on time. Tommy and his team were able to get me financed and have me out the door in my new car in 30 minutes!! They were even willing to work with me on my trade-in and a 5 year warranty. My family and friends have been buying their cars from Ravenel Ford for years and I can definitely see why! The vehicles, prices and customer service are top-notch!
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March 2019 by Danny J.
My door lock assembly quit working. I had to take it in and get it fixed. I found out that it had been a recall a few years before and was fixed but ford said that I would have to pay for it. Then they told me 160.00 in parts and over 300.00 in labor. This place is a rip off. Do not go there for any repairs.
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March 2019 by Scott J.
Mike was a great and patient guide through the entire process of buying another Ford, this time a brand new truck! This is the fifth vehicle I've bought from Ravenel Ford in the past 22 years, always a pleasure! I noted the previous reviews; this is not a high pressure cooker place, so if you want to wheel and deal, there's plenty of charlatans from West Ashley to Orangeburg to jump in bed with. RF is pretty low key, but generally you get what you want, fair deal w/o all the crap.
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January 2019 by Ronald R.
This dealership is by far the BEST !!!! They are very laid back and don't rush or pressure you into buying there vehicles . They go way beyond to service their customers !! I purchased a 2016 Ford Explorer XLT at a very reasonable price that me and my wife agreed on. We are very happy with the way we were treated. When the time arrives again...we know where to go to purchase another one. Marchant Chev. , also will work with you hand and hand as anyone knows , owns BOTH dealerships. We highly recommend BOTH !!
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January 2019 by Chris M.
Fabulous family owned dealership! The Marchant family truly cares about their customers as well as their employees! Robert and Sonja Marchant left a wonderful legacy for their children to run. Rob Marchant and his staff are carrying on a great tradition of automobile dealership excellence! Go see Ravenel Ford for your next vehicle purchase. You won't be disappointed!!!
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July 2018 by Scott M.
I had a really good experience at ravenel ford. It was my 2nd time buying a new vehicle first time buying a truck. Everybody is going to treat you nicely when you say you're interested in a new vehicle but what I especially liked from this experience was the laid back yet informative approach the sales team took. I ended up driving away in my dream truck with a great overall experience. It was a bit of a drive for me and not the first ford dealership I had visited. If you're on the market I recommend you check out this dealership before your buy.
