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November 2023 by BonnieRae Guthrie
Ravenel Ford has the best service center, they are professional and courteous. They took my truck at the scheduled time and the service was quick and efficient. They care about their customers and value their customers time. They have a customer for life.
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November 2023 by Paul Helms
Great shopping experience and customer service. Very down home atmosphere. Donn was an excellent salesman and Curtis made financing a breeze. They got me a super good APR. Will buy from there again.
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November 2023 by Mark Davidson
Had my truck serviced at Ravenel Ford recently. Overall I was completely satisfied with my experience at Ravenel Ford. They started working on my truck right at the scheduled appointment time and completed the work in a timely manner. The staff was friendly and professional. I will use Ravenel Ford again in the future for servicing my truck.
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October 2023 by Greg Ivy
Ravenel Ford gave me the best deal on my new 2023 Ford Raptor R! Not only do I recommend them, Bryan Smith is the salesman’s I have ever bought a car from. There was a lot of calls and internet traffic over the sale of this truck. They completely honored our agreement without hesitation. My next Ford purchase will also be from Ravenel Ford!
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October 2023 by Jim Johnston
Two things that I have never done, bought a used automobile and a Ford product.I regret both decisions.I bought a 2021 Ford Ranger with less than 10,000 miles on it.I never asked to negotiate with the salesman Brian. As soon as I pulled out of the dealership on a test drive the check engine light came on.With a pat on the back I was told that it was a sensor and that it was an easy fix. Six weeks later it is still shining.The service coordinator hasn’t responded to my last two calls.When I did have an appointment for the fix the part hasn’t been ordered.The dealership is an hour from my house and I’ve been there three times for a sensor, I have no idea what damage it is doing to my vehicleI’m planning on trading it out for a new one as soon as I get it fixed.
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September 2023 by Dale Farmer
From the time someone actually answered the phone, unlike other dealerships, to Terry taking me to my car, my experience was exceptional. I was thankful for being able to wait on my car sine I have no other transportation. I was informed of some additional service my car needed but not pressured to consent to them! I feel like I can trust this company!
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September 2023 by Josh Kramer
Donn helped us get a company van and he was extremely helpful throughout the whole process. They didn't mess around and got straight to the point which is a refreshing experience in the car buying world. Will be checking them out next time I am in the market for a car!
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August 2023 by rick rainey
Danny was very good checking me in. He was personable and pleasant to talk with and the whole process of oil change and tire rotation was 45 minutes. The last time at Ravenel for the same service was 2 hours. As I make appointments to your service bay, bu allowing appointments, you set the expectation that my car will begin service shortly after my arrival. This time it actually happened. Last time my car sat there one hour after I arrived. So is it Danny that made this experience better? Did he keep everyone on task? I don’t know. More appointments like this makes me want to use your service bay. 2 hours for an oil change and tire rotation makes me look for other places for service. If you have the best price in town but take 2 hours to do what should take 45-60 minutes, price won’t matter as then you are wasting my time. As the provider of services, you have to remember there are plenty of places to get my cars serviced and that I have a choice.
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August 2023 by Alan Dechovitz
We have been buying and maintaining our Fords at Ravenel for about 15 yrs. We drive an hour from Beaufort rather than half that time to the local alternative. We find everyone we deal with at Ravenel is customer service oriented. Very positive and we believe we are being treated fairly no matter whether purchase or a maintenance issue. We’ve been buying Fords since the early 90’s. Ravenel is by far the best dealership experience we have ever had.
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August 2023 by Maisie Edmonds
Donn did a great job helping me purchase my first car! He was available for all my questions and provided me with a great deal. I was able to close on a 2016 Ford Escape and I’m thoroughly pleased with the hospitality of Ravenel Ford. Definitely recommend their service!
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August 2023 by Stephen Mattie
The service manager was fantastic. Professional, courteous and understanding of my issues. I’m an engineer and would have sworn there was zero battery issues. Advance Auto told me the battery was good (16 months old). I but the bullet figuring off the issue persists it would be on the dealership. Well, no issues since installing a new battery at the dealership. Worth it. I just hope it continues to function as it has for her past month.
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August 2023 by Heyward Evans
Rusty and Evan were fantastic to work with! They never pressured us into anything and listened to what we were looking for. They made the process of getting our new vehicle very simple! We were so thankful that Evan came and prayed with us and we will definitely be back the next time we are in the market for another vehicle!
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August 2023 by Janet Roman
Brian Smith was the best salesman ever. He was friendly, personable and very professional. The entire team made you feel like you were part of the family. I highly recommend Ravenel Ford!
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August 2023 by Jason G.
I don't have any experience with the sales department but if I could give my two cents about the service department I would say you should stay away from them. There is no communication whatsoever and the management is awful. A good reflection of what the rest of the dealership is like. There's a reason why they have an overall rating of 3.5 stars.
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July 2023 by Marty Sergi
Friendly and professional service at both sales and service departments, just the opposite of the awful high pressure and unethical service at Palmetto Ford. Use Ravenell if you can and avoid Palmetto. I have bought a dozen Fords over the last 25 years and Ravenell is the kind of dealership that will help you without feeling pressured or lied to as has been the case at Palmetto.