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January 2024 by Donald C.
They sold me a cracked gun. I took the gun apart the day after I bought it and it has a crack in the inside hopefully it doesn't blow up. And they don't believe that they sold it to me like this
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December 2023 by John M.
Staff there is terrible, bad attitudes, and bad service. I have been there 4 times. My mistake for thinking service and staff would be better. Outright rude and obnoxious. Not sure why the place is still in business other than the fact the closest range is 20 miles away.
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October 2023 by Ballpark
The employees here have an attitude problem. Owner, why have you not done anything about this? Look at the reviews just on Google stating this. I left without making a purchase simply for this reason and have steered away friends from coming until this gets resolved. A close friend of mine went today unbeknownst to me and said he was appalled by the lack of service. Your customers all have one thing in common.. A love for guns.
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October 2023 by Bryce S.
It's very small, be prepared to not find what you're looking for. The folks here are very knowledgeable though, it does tend to compensate. Seriously PSA, y'all gonna need a bigger location down here asap.
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August 2023 by F M
It's not a huge store, but the selection there is better than most places. Nice small range with firearms to rent and lots of ammunition for purchase.
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August 2023 by Alec Fillinger
Would give 5 stars if they had staff that didn’t think they are Navy Seals or Law Enforcement. Like dude you work in a gun shop, you’re not tough. Also the staff here seems to worship the ATF which is unsettling. Price wise they are great. Awesome deals on ammo and firearms. Just be careful not to reach for your wallet too quick lmao
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July 2023 by Jonathan Rose
Serious attitude problem I received from the obese younger gentleman working behind the counter near the entrance on Saturday. I had a question about the availability of a certain PSA Dagger and he had a very serious attitude as if I was bothering him or something. I did end up making a firearm purchase but I think i might keep going to the gun shop nearest me and gladly pay more for firearms and ammo since they have a welcoming attitude and ready to help. My father has spent thousands with PSA over the last 8 years and after I told him the experience I had, he will also give his business to the other gun store.
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July 2023 by Michael M.
Walked into PSA today and was in there for 5 minutes and immediately left without purchasing anything. All employees were rude & not helpful. My girlfriend was with me and she didn't have proper shooting attire but the way it was communicated was unprofessional and I left right after. Hopefully they can hire some gun professionals that have people skills.
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April 2023 by Chris Tesoniero
Don’t know what all the negative reviews on the staff are all about, at least my last 4 purchases everyone has been friendly. (Some looks from staff that may be mis interpreted, but it is a gun store…) Answered all my questions and can’t wait to get to the range with my new Sig p320 M17! Thanks fellas
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March 2023 by Jody Scott
Purchased several firearms from them and have been pleased with the product. However the last 3 or 4 times I have been in store staring at them on the other side of the counter they refuse to acknowledge me even being there. Very poor customer service skills. Maybe a greeting once and awhile? The Ridgeland location is the absolute worst.
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March 2023 by Snake Eyes
Staff was unprofessional and abrasive during the whole visit. They let us shoot uninterrupted because we were a 100% safe the whole time. But the staff smothered us and made us uncomfortable while shooting. They even called me in my car after we left to tell me that I wasn't supposed to push the spent brass out into the range. Hello! That's what people do at all the other gun ranges we visit. We won't be back. We've been to several other Palmetto State Armories and they're much nicer than this.
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March 2023 by Bryce B.
Don't write reviews ever, but this place is definitely worthy of one. No one is ever helpful and I've came here several times. Staff is just straight up rude and unwilling to help. If this location is going to be what Beaufort/Bluffton/Hilton Head gets when they visit PSA, you will have few returning customers. I love PSA but this store is a skid mark on the brand. I will drive to Shepherd Tactical in Beaufort from now on, the guys there are always friendly and go above and beyond with their customer service.
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February 2023 by E M
2/10 customer service. Extra star because I like PSA’s offerings.Otto and a young thin and tall guy are the only two employees that I like to deal with. PSA suffers from the same problems as other gun stores; condescending and indifferent to customers. It’s very frustrating to interact with the employees here. There’s an atmosphere of know-it-all superiority and we peasants are undeserving.I made this review because the last several visits have been poor, and todays was more so than ever
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February 2023 by John Galt
This company's reputation for horrible customer service, terrible product line, and atrocious manners is well earned.There are plenty of other sporting goods stores that will be happy to help you. Avoid PSA at all costs.
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February 2023 by Sandy Mitchell
Big, a bit un personal, don't really understand how it works ??
