This Boost Mobile store on Anderson Road in Rock Hill provides a positive and professional customer service experience, according to multiple reviews. Customers specifically highlight associates who are knowledgeable, patient, and personable, treating them with respect. Several reviews mention excellent service from individual staff members who resolved frustrating issues, including complicated billing problems, service errors, and device setup difficulties that phone support could not fix. These associates are described as fast, friendly, and a great asset to the organization. The reviews contrast this location with very negative experiences at other phone stores, including another Boost Mobile location. Customers report being lied to, given false promises about refunds, and unable to complete simple tasks like adding data or processing refunds at those other stores. This makes the effective help and professionalism at the Rock Hill store stand out. Customers express deep gratitude, stating they were very irate or overwhelmed before receiving this dedicated assistance. The consistent theme is that associates like those named provide outstanding service, resolve issues that others could not, and are highly recommended for phone and internet service needs, ensuring customers leave satisfied.
I like my phone and they fixed my issue very quickly
July 2023
Great experience at Boost Mobile Anderson Rd location in Rock Hill, SC. Stefan was fast, friendly, knowledgeable, and highly professional. He is a great asset to the organization. Grateful for an outstanding experience yesterday. Stefan helped me and got me on my way quickly. Thank you, Sir! Highly recommend.
October 2022
Thank you David for your help finding the right phone..your knowledge of the phone put me at ease. Thanks again for your patience...
