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October 2023 by Toya
I rented a car from here for one day an was charged $154.00. It has a $100.00 no refundable fee. I would not advise anyone to rent from this location again.
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October 2023 by Adechio
Tha worst website and phone experience ever. For any vendor I've ever had to deal with. None of the info I enter online is saved. Discounts offered and not applied. Price changes from one click to the next, always going up. Just pathetic. And when I gave up and called the local number I was looking for, in a small town I know isn't busy, it was automated maze and most voice commands requested were met with "I didn't get that". And I still don't have a car. Can't imagine how much business Budget loses because of ineptitude. If there was a slot for zero stars that would be my rating
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July 2023 by Caleb Hinkley
Waisted 30 mins. Made a reservation for 330 got there at 326 said they close at 4 tons of other drivers came up to nobody letting us know there wouldn't be anyone. Unprofessional. Lousy. Go with Enterprise instead
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June 2023 by Moni D
I rented a car over the weekend, one hour into my road trip the change oil light when on. I called budget’s roadside assistance and was told to get an oil change. They would reimburse me after I send in my receipt. A week later and they’re not reimbursing me. I’m currently emailing and calling to get this issue resolved. Absolutely ridiculous. I would not recommend this company!
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April 2023 by Jason Finns
When I showed up to get my truck they didn't have any. They either need to separate from budge tor keep a closer eye on reservations. They kind of missed the point of having a reservation.
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April 2023 by Jarayvia Howz
This place is terrible! I only gave 1 star because you have to give one. I booked a 7 passenger vehicle on 4/5/23 (paid $527) and when I arrived to the Budget there was nothing available, zipppp! This was for a spring break vacation?
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April 2023 by Angela Shannon
Vacation planned. Leaving tomorrow. Had Reservations for a 7 passenger vehicle to accommodate me and my family to pick the car up TODAY. Gets there ONLY to find out the vehicle I had reserved was NOT available... So NOW we have to take TWO cars. Which we did NOT plan to do. A COURTESY CALL earlier this week letting me know that you won't have the vehicle I needed would of been more convenient... My FIRST and LAST TIME trying to get ANYTHING from Budget Rental.... NEVER EVER AGAIN!!!!! It will be ENTERPRISE From here on out..... Quality OVER Quantity.....If ZERO stars was an option I definitely would of selected ZERO
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March 2023 by Roxanne Lombard
Do NOT rent from this location...the employee today was totally unprofessional...I paid for a midsized car booked 3 days in advance arrived before the doors opened the guy was late...then told my husband that the only car available was a Chevrolet spark this car is no way near a mid sized vehicle and I'm being told we can't do anything until maybe tomorrow no offer of a discount and wouldn't call around to see about getting another location to see if they have a car and was told to try the next day.
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March 2023 by Karin Bonfili
I am writing this as I was suppose to pick up a truck that I had made a reservation for with Budget Car and Truck rental located at:515 NORTH ANDERSON RDROCK HILL, SC 29730I was scheduled to pick up my truck at 6:00pm, because I needed to move furniture with the truck tomorrow morning at 9:00am. I had taken a day off of work to get this completed. Upon my arrival, I was told "we don't have any trucks". "The only truck I have needs an oil change, and no one has come to do it; therefore, I cannot rent the truck out". I asked the person working the desk, 'now what do I do?". I was told, "call corporate". He then proceeded to tell me, "we have the worst customer service of any rentals, I would go to U-haul and get one". The truck we have is not in good shape, and I would never rent from us". I left and contacted Budget corporate, who really didn't offer any solution to my problem. Beware if you are going to rent from them. I would not, and I definitely would steer clear of this location and from Budget all together. Not worth the time or aggravation. They do not even deserve one star, but the fact that the man working at the counter told me the truck was in poor working condition, probably saved my life or the hassle of a breakdown. That is the positive take-away I have with this situation.
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March 2023 by Alex C
PSA to stay in the office until you get a drop-off receipt. The guy in the office entered my return time over an hour late, and I was charged for an extra day's rental.
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January 2023 by cynthia leone
Augusta Airport location is a nightmare. You have to Wait and wait to get a car :(
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December 2022 by Nancy Parsons
Reserved premium vehicle but was issued a Kia SUV with no optional equipment such as a sunroof or leather seats. Vehicle had not been washed, only did a quick vacuumSaid he was sanitizing car but there wasn't a clean, fresh smell. Disappointed considering cost of rental. I expected premium car options.
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October 2022 by Tionna Scarlett
Last resort rent, I had no idea where to leave the key. My reservation was pushed back due to overbooking and my return te was not adjusted.
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August 2022 by Chris L
I would give zero stars if I could. STAY AWAY FROM THIS BUDGET CAR RENTAL OFFICE. I scheduled a car from this budget two months before I was going to need it. I get there the day I’m supposed to pick it up and they had no car for me and several others that were waiting. I was told to come back the next day, which is the day I was supposed to be leaving for my vacation. Was told I had to be there first thing in the morning to get my car or they wouldn’t promise me a car even though they didn’t have my car on the day I was supposed to pick it up. So I show up 30 minutes before they opened to insure that I would get the first car, so when the guy that works at the desk comes in and opens he informed me that he still didn’t have any cars and he wasn’t expecting anything before 10. So my husband gets on his phone to find us a car thank God for Enterprise Car Rental they found us a car and it was even less expensive, they saved our vacation.
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August 2022 by Janette LeRoy
What a joke this company has become. They don't honor their members, existing reservations, will not answer the local store phones and instead farm you out to a call center in India. Shameful!Our family was treated horribly and delayed for our reservation by two hours to be given a smaller car at the higher rate of an intermediate suv. No apologies or discounts. The local stores wont answer and the call center is a joke.Hoping more will leave their tragic experiences so people dont have to endure this companies unprofessional standards.
