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August 2021 by Lauren Faulkenberry
WORST EVER. Recent reviews are accurate. This location is closed, which I learned the day of my pick-up, and only because I called ahead of time. I was sent to another location, with a clueless person who (1) had no rental truck for me and (2) didn't give a #$% about helping me find one. I called multiple Budget offices and got no help, but finally someone at least told me I had to cancel to avoid a hidden no-show fee--even though no location had the vehicle I reserved. Don't waste your time.
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August 2021 by Edward Yee
This place is closed. Yet you are still able to place a rental online. If you want to avoid the headache, do not rent from here.New location is at 515 N Anderson Rd, Rock Hill, SC 29730.
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June 2020 by Meng Thao
I will make this review quick and simple. This location needs to be shut down. There is a reason the location has such poor rating.
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February 2020 by Nick Garcia
If I could give 0 stars I would. Made my truck rental reservation 3 days prior to pick up. Went to pick up my truck rental to move and they didn’t have my truck. Terrible. Terrible customer service, terrible way to handle business. I suppose it was my fault to for trying to rent a truck at this place In the first place. Star far away unless you like terrible customer service and you don’t want your vehicle when needed
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August 2019 by Tanechia Lloyd
Rude and when you call they say that they don’t have any trucks after you’ve made a reservation online for. Whoever owns this place needs to be removed from servicing customers. He actually hung the phone up after we questioned why he didn’t honor our reservation. Rude rude rude customer service. Never again. He needs to be reported to BBB!
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March 2019 by JT Cannon
This post is about 30 min after engaging with the budget counter in the Galleria Mall. So I may seem a little HOT! I made a reservation. I changed pick up time to 3pm and spoke with Shovanna( last name Unknown). She didn’t ask my name said “I know which one you are and I got it taken care of for you.”
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November 2018 by Brian Faust
A reservation is more like a suggestion to them. Will call day of and say they don't have any trucks to try and upsell you.
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September 2018 by Randy Bryan
I made a reservation for a truck on 9/23 to be picked up on 9/29 a solid 5 days before I needed it. I get a call today 9/28 to tell me they couldn’t find a truck and are canceling my reservation!!!!!!!!!! Now I’m screwed because it’s the day before I need it and nobody has any available trucks!! I will never use Budget for any rental needs!!!
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June 2018 by Ryan Leander
Drop off was easy after they got another customer set up
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February 2018 by Joe Mallard
DONT USE THEM, use another company. I advised on rental day that I may need the truck 1 additional day and it may be after hours when I returned it. I was told that was fine and I could drop the keys in the after hours box. When the charge came through on my card, they hit me with a $10 after hours drop fee, a $25 late fee, and a charge for the extra day. I called customer service who had an "oh well" attitude. Penske costs more, but their Customer Service and client retention is superb.
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October 2013 by Ashlee J
First off, this Budget Truck rental company is inside of a PepBoys. There is no one that works at the "Budget stand" in the store. The Pepboy staff can't even help you because they are not affiliated with Budget Truck. When you get there you have to call someone to meet you. I had a reservation that I made 2 months before and they did NOT have the hand truck I reserved! I gave them plenty of notice, so they could have one. Also, I had until 3pm to return the truck. I returned it at 2:30 and no one was there, so I had to use the dropbox and got charged $10 extra! The woman I spoke with the day before said that someone would be there at 3pm so we did not get charged the dropbox fee, but NO that person left early, at my expense. This place also does NOT send you a receipt via mail or email! I will never rent a truck here again. UHaul is better for sure, or maybe just a different Budget Truck Rental location!
