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August 2023 by James Twitty
I got hurt at work a few months ago and getting in and out of the car plus the wheelchair was a pain, so I decided to get a minivan. Went to my branch (Springdale) and got a pre-approval. I found the van and this Founders was beside it, so I decided to take my purchase order to them. It took 3 hours for me to get finished. The loan officer (Trudy) was horrible. The whole process was horrible. You would think that with a pre-approval it would be simple. I will never go to this branch again!!! Other loan officers were seeing people and getting done as I waited. She even asked to speak to my insurance company after I added the van to my policy...as if I lying. This is what racism looks like to me!!! It's 2023 people!!! Note...the van was $10,000 less than what I was approved for.
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July 2023 by Brandi Davis
Thanks Morgan Estes for always helping me out. I do appreciate you for all what you do for helping me out. Thank you again! I’ll think you need the employee for year no matter of fact for a life time. Thank you again
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July 2023 by Kaytlyn Lackey
Service is awful. They don’t greet you when you come in and when you are next in line they just stare at you.
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December 2022 by Devin E
Angela Cusanno helped me and answered any questions I had.
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November 2022 by Star Bright
Wait it’s 4:30 pm why is the bank already closed? I thought it closes at 5pm??? Or is this how it’s always been?
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September 2022 by Jill johnson
My experience was pretty bad. Waited almost 3 hours when I had an appointment and the lady that was working with me took a walk in and helped him for about an hour when we were almost done with it. She didn’t apologize or anything for the wait she just acted like it didn’t even happen. I Wouldn’t go with this bank.
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August 2022 by Michael Gerald
Went into the branch on Anderson Road in Rockhill just do a personal loan and sat down with Mr. Sanchez, and wow what an experience I had with him. Mr. Sanchez only help me with a personal loan for me to help send my kids off to college but help me with some other loans I had with higher interest rates. Mr. Sanchez was great and really understanding and was absolutely great to work with. Thank you so much and will indeed come back to see you again.
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August 2022 by Angie S
Ive had nothing but problems here. They didn't know their own mortgage policies for home refinancing and wasted over a month of my time while the interest rates went up. Refinancing was so much easier with another bank. Now they don't accept any visa cards at all. So I can't make payments with my card. Save yourself a headache and go elsewhere before they make anymore policy changes!
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January 2022 by Erica H.
I went to this branch to enquire about becoming a member so I could look into getting a car loan. I had been told they had excellent rates, which I can now say is very true. I was also pleasantly surprised at what exceptional customer service I received, which is not always easy to come by these days. Lantz was extremely helpful in explaining everything in detail and really taking the time to help me get set up with everything. My first experience was a great one largely in part to him. I hope this branch values him and all of the employees who understand how important customer service can be to their patrons. I highly recommend this location and will strongly consider using them for my other banking needs.
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October 2021 by Brad James
If it could the score could be 0 it would. I had an account for 7 years, and all the sudden I was getting a bunch of fraudulent charges on the account. Instead of helping me, they just closed my account, and now my direct deposit was sent back to my company, and I have to wait for them to reissue a paper check now. Horrible...nonhelpful...useless credit union. Take your money elsewhere before it ends up happening to you to.
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October 2021 by Terrance Manning
When ever I come here I'm always treated like founders family. They have been a big help in many ways for me . Never a issue
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April 2021 by Jeff Whitesides
Great local credit union. They are also a notary (I didn't know). Great rates on credit cards...
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January 2021 by Carlos Gonzalez
They are greatWaiting time when you need to get a loan may be longer than what you may want, but most banking institutions are about the same.
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June 2020 by Tori D
Filled out an app to purchase a vehicle was thinking this was going to be smooth sailing. But then I came in contact with Trudy, at first I thought oh she seems pleasant then she showed herself by treating me as if I didn’t have the stats to back it up! Sad I was very disappointed and disgusted, I would definitely recommend a coaching opportunity for her on Customer Service 101!
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April 2020 by Sandi Mead
Loved it
