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January 2024 by Mackenzie Yoder
I wouldn’t recommend anyone to choose this Good Year as their auto repair shop. My husband and I spent over $1000 to get his tires replaced and 3/4 tires had severe air pressure issues and had to be pumped up multiple times all within 2 weeks of getting them. The manager, Jock, was genuinely unhelpful & unprofessional. My husband explained his situation to him 2 times over the phone and each time Jock kept wanting to write it off as a “roadside hazard” issue despite explaining multiple times it was clearly an installation issue. Brand new tires don’t just lose air pressure consistently that quickly. Also it seems as though from reading other reviews the manager has a habit of not getting to work on time. He told us to be there at 8am but he himself didn’t get there until 8:15 and blamed it on having a long commute. Many people have long commutes and are still capable of setting their alarms an extra 15 mins early to ensure they’re not late. They also don’t honor appointment times and say the Goodyear website (where you schedule appointments) is unrelated to their store so people show up for appointments that aren’t actually scheduled. It’s 2024…time to get this figured out Good Year! After they inspected the car they did replace 2/4 tires as they should have but we won’t be hesitating to take our business elsewhere moving forward and would strongly urge others to do the same.
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January 2024 by Nathaniel Lewis Sr.
My experience here was Horrible! My appointment was for 4:00 pm Wednesday ( I made this appointment the previous Sunday along with ordering my tires ), when I arrived, my tires were't there, and there was no record on my appointment. After finding the email he received @ 2:30, I was informed they would be there about 4:30, no problem I can wait, but the manager said he may not be able to do it today; that was odd because I was only 3:50, and the store closed at 7:00 pm. So I returned the next day at 8:00 as the manager recommended, the manager was late opening the store, and I sat there until 9:10 and my car hadn't moved! ( No mechanics were present! ). I sat an hour only to find out that it may be another hour before anyone would get started! Mind you, I was there at the store before the manager was! The manager was dismissive and offered nothing but excuses! I demanded my keys and walked out! Took my business to Discount Tires (Rock Hill ), who had plenty of Technicians working, I was in and out with New Tires ( which were in stock...at the store!) in 40 minutes and the Service was Professional! No, I will never return to this or any GY location.
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January 2024 by Drew O'Brien
Got me in on my way back out of town to fix my skid plate last min- thank you!!!!!!!
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November 2023 by Matt Shaw
Great experience. I had emergency vehicle issues and this Goodyear location was the nearest option.They were able to provide a same-day fix for my alternator—saving me a ton of hassle. Really appreciate the excellent, positive service.I wasn't planning on coming here — but I'll definitely return! Definitely recommended.
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November 2023 by Maria Arcelay
Came in for oil change today and they were fast and courteous. Justin the manager was amazing.The service tech Hannah was also amazing. I will definitely will be back here and also bringing the other vehicles as well to be serviced
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November 2023 by Lazaro Gutiérrez
Do not take your car here. The main manager Jaques is rude and dismissive, couldn’t care less to hide his nasty attitude or lack of effort even in front of other employees, and he’d roll his eyes and made sarcastic comments if you asked questions regarding the service you were receiving, if you’re a woman you might just get your work done quickly and properly though! No bad attitude there.Service is the worst I’ve ever received at any mechanic and that’s saying something. My car got an alignment and the steering wheel is off center. The breaks are still squealing even after they said it was fixed. Avoid this place at all costs. Absolutely horrible, slow, and incredibly rude.
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November 2023 by Kelli Thompson
Justin was kind and explain what was going on so I could understand what was needed for my car. I highly recommend coming to this professional and quick service!!
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October 2023 by Daniel Leslie
Gave them a call this morning and explained that I had hit a tree branch on the way to work this morning. They said bring it in we will check it out for ya. They went above and beyond to help me out and did the alignment for free and that was AWESOME!!! I will recommend all my family and friends to come here for any of there auto care. Very professional and caring!!!!
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July 2023 by Charles H. Fikes
I came in with an out of balance tire explained it was in the rear and had tires rotated. Now it's in the front. They wanted to check the suspension of the rear for the cause. The problem was with the tire! I had to insist they replace the tires in the front as that is where the out of balance tire is. Once that was done the issue was resolved.That tire had recently been repaired because of a nail. The repair caused it to go out of balance!
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May 2023 by Jamie Miller
They were great and helped me patch my tire that had a screw in it. One issue is the online scheduling of maintenance. It does not work. The manager said you must call to make appointment.
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March 2023 by Scott B.
Went in on a Friday afternoon a few weeks ago to pick up a patched tire. I waited 20 minutes to be greeted by the person working as they helped another customer. A few weeks later, I was told by another Goodyear that the tire was very dangerous, not suitable to be put back on my car, and shouldn't have been repaired in the first place (if it even was). Because of the poor repair job, they had trouble believing I had gone to a Goodyear at all. Get your tire fixed here at your own risk!!
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January 2023 by Tabitha Simonson
I used this Goodyear for a regular tire rotation last week because I am in town for work. This is not the usual Goodyear I use, but I had to run to my usual today because the low pressure light came on in my vehicle. The mechanic who graciously helped me informed me that whoever did my rotation at this location overfilled my tires by 30psi and left all of my lug nuts and bolts loose. They also put my hubcaps on wrong and left something in my rear tire to make it leak air. I am not really sure how simple things like this went unnoticed, but make sure you double check their work as best as you can before leaving.
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January 2023 by Maura Mcaleenan
This place was amazing. Customer service was wonderful. David who fixed my car is great. I will be coming back to get TMPS on my tires. Great prices and excellent customer service.
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January 2023 by Madison B.
I went to this location for an alignment, oil change and a rotate a balance on all of my tires. I had called the day before to make an appointment but instead of telling me they don't do them they let me think they do appointments. The day I took it to them I ended up having to drop it off because they said it was going to be close to the end of the day when it was done. When I was getting ready to pay, I noticed that they had not given me a specs sheet like I had gotten every time I have gotten an alignment. When I asked the guy for the specs sheet for the alignment, he seemed like he did not know what I was talking about. When I picked it up, I noticed that they did not rotate and balance my tires like I had asked but they were closing in 10 minutes, so I ended up just leaving. As I was driving home I noticed that the alignment was worse than when I had dropped it off, so I was pissed because they were supposed to fix it. When I went back to complain they tried to give me multiple excuses which would not cause the alignment to be worse. I asked them to fix it the day I took it back to tell them it was not right but they told me they could not fix it for a couple days, so I asked for a refund because if they couldn't fix it that day I was going to have to go somewhere else because it is no longer safe to drive with the way it is right now. This was the first time I had been to this location and it will most likely be the last because the work they did on my truck was not good enough for me to take it back. The customer service was good but everything else was not.
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November 2022 by Pete Nosal
Joc, Philippe and the whole team are always able to take care of my family’s vehicles. They go above and beyond to make sure our vehicles are timely serviced and safe. I trust them with all our tire needs and vehicle maintenance. They are flexible, capable and very reasonably priced. Thank you!
