H&R Block is a renowned tax preparation service provider that has consistently delivered exceptional customer experiences. Clients have praised the company's knowledgeable and professional staff, who have demonstrated expertise in navigating complex tax situations, including filing taxes across multiple states. Customers have highlighted the stress-free and thorough approach taken by representatives like Jerry Fowler, who patiently answered all questions and ensured a smooth tax filing process. Similarly, Roxanne's professionalism and honesty have been widely appreciated, with one client expressing gratitude for her assistance during a difficult situation. The company's locations have also received positive feedback, with clients commending the informative and super professional service provided by preparers like Mrs. Julie Blalock and Mrs. Vivian Craig. Additionally, the friendly and available representatives, such as Tedrina, have been praised for their clear and efficient assistance, even during crunch time. However, one customer expressed dissatisfaction with the company's decision to maintain a mask mandate, despite the lifting of legal requirements, perceiving it as a politically driven move.
Katrina is a very thorough tax professional who guided us through every step of our tax return. She went above and beyond to make sure we understood what was needed and communicated with us frequently to keep us informed on progress. We definitely will use her again.
April 2026
Ms. Katrina is the only one I ever want doing my taxes! She's warm, prompt, professional and extremely detailed. The best customer service I've ever experienced from a tax agent!
April 2026
Katrina Pleasant was wonderful!! She took the time to take me step by step through my filing so of understanding everything. She is patient, professional and kind!
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
