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January 2024 by Laurie Therrell
Refused to issue cash refund when we paid in cash and were not informed of this. Also when I tried to chat online with customer care they ask to charge me a fee to do so. So I did an exchange and was not informed that the new item was lab created.
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December 2023 by Shaun Rogers
Great no pressure to get more than planned worked hard to keep it in budget with insurance as I requested, light friendly and my wife and I both left happy with our purchase and experience.
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December 2023 by Gary Tritle
Best jewelry store in South Carolina! This store is awesome!
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August 2023 by Coby Penska
I was in the other day and the employee (Michelle I believe) was really considerate and helpful as I wasn’t sure what to look for and she helped me so much! Give that girl a raise!
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August 2023 by Darlene Messer
Tobie and Paula we super great helping me decide on pieces . Very knowledgeable and lots of patienceWaiting on me to decided !
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August 2023 by Keona White
Great customer service I came into the store to look around and Heather sold me a beautiful necklace
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August 2023 by Andrew Strauser
Michelle attened to ever need and question I had, she was very knowledgeable and professional!
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August 2023 by Keonarrffft White
TOBIE WAS AMAZING SHE WENT ABOVE AND BEYOND FOR MY DAUGHTER ENGAGEMENT RING.
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June 2023 by Shari Kennedy
This Kay Jewelers location is great! Friendly staff and welcoming environment.
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March 2023 by Mniokhi Brewton
Bought a ring and have not received it yet. So disappointed with the run around and customer service! I do not recommend if you need something timely
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February 2023 by Harleigh Littlejohn
Absolutely the worse store. Buy wedding ring in Texas and found a cuter one here. Sent ring off December 26th to be resized and they still have it. They fail to communicate with us. The only way we find out information is whenever we connect corporate or somebody finally answers the phone there.
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February 2023 by Jayden Rovera
Never going back here. I bought a supposedly "cheap" I get it stolen and they say I can't atleast get it replaced so that I have something to show for the huge bill I have to pay.. on another note I take a getaway to a place without a job and tell them directly yet they still jack up the price and make it nearly impossible to pay now. ??
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February 2023 by Helen Duran
I arrived at this Kay, and the whole time I felt judged by the person who helped me. I was looking for help authenticating some jewelry, but I felt like I was being treated like a thief. Why all the good of the poor could be stolen? At least they helped me clear up my doubts, that's why two stars.
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December 2022 by Brandon Townsend
Heather goes above and beyond to help acquire your jewelry. I no longer live in the Charlotte area but I still go through her for all my purchases! She is the best hands down.
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June 2022 by Jeff N
This Kay Jewelers location is great! Friendly staff and welcoming environment. The staff really tells you everything about what you are buying and makes you feel comfortable. Definitely recommend!
