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March 2024 by BP
I am very disappointed. I booked a couples appointment a week ago and specified the day I wanted to come in. I took off of work and drove quit a distance. I arrived to find out they booked me for the wrong month. When booking please amend a follow up txt or email with booking information to make sure customer is aware of the appointment details.
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March 2024 by linda lind
Look for any and every way to charge extra. Moved and none around so I canceled, they say never got it! And although I had 11 sessions paid for, my account was frozen because my credit card changed I didn’t know they were still trying to charge. Now to get the 11 sessions transferred to family that could use them I would have to pay the 2 months in arrears! Yup that’s 13 sessions I can’t use, but add on to it since I was transferring 3 sessions each to my 3 sisters I am now getting charged 90.00 additional dollars for the transfer. They were not willing to negotiate any of the fees. Or give me use of the 11 sessions I paid for prior to my canceling my membership. Since “they” didn’t get it. I didn’t take a copy of the form I sent them. So I’m screwed. Just be careful with the memberships they make it so difficult to get out of it!
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February 2024 by Lindsay Soles
Cordero is the best! Highly recommend!
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February 2024 by Valarie Faulkenbury
Cordero is GREAT!
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February 2024 by Katie F
Like other reviewers, I was charged extra without a satisfactory explanation. I've had a membership for over 5 years with no issues until recently. I've been to other locations since and unsurprisingly, none of the others have tried to charge me extra. The therapists I've seen most recently are really good though.
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January 2024 by R. Martin
Great service a bit pricey but worth the splurge
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January 2024 by Bernice Gladden
The first time I saw this city I had a feeling it was going to get really hot and then I thought I was going to be able to see it in person for the very first time ever
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August 2023 by Shawn Coleman
I had an appointment to this location at 8am I show up at 7:30 only to be told that my appointment has to be cancelled because the massage therapist had to take off. I just don’t understand why wasn’t I called!!? that’s highly unprofessional to go all the way to the location just to be told that when I should have gotten a call prior to that and all I get is that I need to be rescheduled for two weeks out I will not be back and at all if I could give 0 stars I would
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July 2023 by Allison Tucker
Heather is the absolute best!!! I will continue to go to ME for my massages as long as she is there!
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May 2023 by Michelle B
Customer service, especially front desk is fantastic! Hang on to those 2 ladies! Estetician is very professional, yet it seems as though this location needs to equip her with more tools in order to provide top notch services.Store could definitely use more products up front to display/sell. Especially lotions and body oils. There are ZERO (that were observable). Not so great for an establishment that specializes in "body care". Overall, I would highly recommend all the staff and not so much the products/current services without first equipping staff with more ability to perform their jobs.
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May 2023 by Jennifer Threatt
I had a facial with Rika. No one has ever asked me so many questions about my skincare routine. She was very detail oriented in her history, documentation, and treatment. And, she did not try to sell me an expensive skincare line on the way out. I appreciated her expertise and would highly recommend her for facials.
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February 2023 by Dr. T. Mac
This is a new massage envy. The front staff was nice and the massage was solid. The GPS address will throw you off a little. You actually have to drive around the corner from target in order to get to massage envy.
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December 2022 by Blue BLOOD
I got the membership in early spring after asking if I could cancel the membership anytime. Finding out later it costs a fee and many hoops to jump through to even consider canceling the membership. I have tryed and tryed again to get it canceled as I can't afford it any more but no one will answer me directly. They keep beating around the bush and talking to me with all this fancy terminology, which I don't understand. Eventually I give up not wanting to get frustrated nor the front desk.Someone please help thoe because my patience is thin with these people.
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August 2022 by Bettina Thomas
Worst customer service experience ever at a spa! I will never go back.
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August 2022 by Sam H.
Kris is the best massage therapist there hands down. The rest, not sure what they are but it was pretty awkward and a waste of time and money. Sign up for a monthly 6 month deal, pay $70 a month, you've basically agreed to sell your soul. I've had many massages in my life time and Kris is your girl. Make sure you end the contract before it's up because god forbid you have to put up with their annoying calls every month where they have frozen your account after you have told them numerous times your bank switched from visa to Mastercard and you've given them the info EACH time but THEY keep putting it in the wrong place. So NO I will NOT be going back because CLEARLY there are NO BRAINS running this operation. That is all. The choice is yours. There are very good massage therapists out there that work independently that don't make you sign a contract making you pay a certain amount and making you come to see them for so many months. This place is a scam. But like I said, you don't have to take my word for it.
