-
March 2024 by Raymond Gay
Horrible. Eric is the worst! Said they don’t serve people like me and to find another office after paying for several visits, I still can’t see. Blaming the Dr as well Nguyen. I have since reached out to other locations and they have been very kind and have resolved my issue. Avoid! Avoid! They also guarantee within a certain time frame if you have issues and they are not honoring that at all! Wish I could give them negative stars!
-
March 2024 by Tricia Gay
Avoid! Doctors are horrible, manager is horrible. Worst place ever!!!
-
December 2023 by corey schiff
Extremely happy with the urgency I needed help, they accommodated…one the most definitive, eye exams, I ever had!… best prescription I’ve had in years !!.
-
December 2023 by Kimberly Harris
The general manager Eric was rude not helpful. Why do people get customer service jobs to be total awful people! I'll never return to this place again.
-
November 2023 by Jeffery Sill
The front desk said they didn’t accept insurance even though my insurance says they do. Finally they realized they did accept it but said insurance wouldn’t pay for glasses. My insurance said they do.They don’t know what’s going on here and try to up sell you.
-
October 2023 by Radhika Grover
Everyone is amazing here ! Process is so transparent with the insurance and the doctors! I just had my very first eye exam here and it went just great . Doctor was so nice and helpful! And so is there rest of the staff:)
-
October 2023 by Jae Railey
Don’t ever come here! Was talked into getting contacts by the doctor who was very condescending and rude mind you. Was not given trials for the single contacts and was told to buy them anyways and if they didn’t fit I can return them. Here we are and they don’t fit and they won’t give me an exchange or even a partial refund. Not to mention they also sent the wrong glasses the first time. Avoid avoid avoid.
-
October 2023 by Johanna McClure
Never again. Dr was condescending towards me regarding damage to my Adopted sons eyes that I clearly had no part in. If your kids are on Medicaid, dont bother if they are teens to bring them here, because they have a total of 24 frames to choose from and they are mostly for really little kids, and they won't divulge this information till you are there to choose glasses at the end of the appt. My son's broke in a week. The male manager is rude as ever and is worse than the Dr. They quoted $80ish to start for 1 pair of glasses out of pocket..... that is a rip off. Just don't bother.
-
June 2023 by Lauren Henry
I’ve been coming here for years and love this place! Everyone that helped me during my appointment this afternoon provided stellar service with a smile. Their kindness truly brightened my day. Thank you all!
-
June 2023 by Quan Quan
This is the second time I have gotten up early before work to take my mom to the doctor for her to get turned around because the front desk keep giving away her eye appointment. What's the point of making an in person appointment when you are giving them the days and time you are available for them to still give your appointment away due to you didn't " CONFIRM"? I thought the purpose of the call is to remind you. Keyword REMIND!! You're giving a "REMINDER" you're not returning a call to inform there is an appointment for such and such day at such and such time available. I hope Dr. Blackwell sees this to see what type of staff and what his patients who has been coming to this place for decades have to go through. Miss the old staff they were so much better then this new staff.
-
June 2023 by Unknown
This is the second time I have gotten up early before work to take my mom to the doctor for her to get turned around because the front desk keep giving away her eye appointment. What's the point of making an in person appointment when you are giving them the days and time you are available for them to still give your appointment away due to you didn't " CONFIRM"? I thought the purpose of the call is to remind you. Keyword REMIND!! You're giving a "REMINDER" you're not returning a call to inform there is an appointment for such and such day at such and such time available. I hope Dr. Blackwell sees this to see what type of staff and what his patients who has been coming to this place for decades have to go through. Miss the old staff they were so much better then this new staff.
-
January 2023 by Christine DeFilippo
Made an appointment for my two kids. I scheduled this appointment in person on December 21 for today (1/13). Showed up 30 minutes early only to be told that their appointments were automatically canceled. My kids received unexcused school absences for these appointments. The office staff insisted that I didn’t confirm the appointments. I have no emails, no missed calls and no voicemails. Why would I make appointments in person that I intend to cancel? Furthermore, the appointments still appear on my online portal. I have been a patient here for two years, my daughter is struggling to see and needs glasses. now me and my two children are moving elsewhere.
-
November 2022 by Cassandra Barber
Dr. Nguyen was great with my son. He got to pick out new glasses and we left very happy.
-
August 2022 by Megan Lopez
My daughter and I had appointments this morning for the first time and had a great experience. The doctor and staff were so nice and took the time to answer all of my questions and concerns. They were very patient with my daughter. I wish we would have come here sooner!
-
May 2022 by A. P.
I followed Dr. Nancie Nguyen Marynell from another location to this one and had a great experience! I have worn contacts and glasses for the last 30 years and have had 10 different optometrists during that time, but Dr. Nancie is my favorite and the best (I only liked 3 of the 10. The rest were not very good). She is kind, has a great chair-side manner, and is very competent (she corrected my vision problems on my first visit that the prior optometrist couldn't get right in 3 visits). Best thing is that she isn't pushy and trying to upsell you something and really takes her time. This location is twice as far as the other one, but when you find a good one, you stick with them as long as you can!The staff at this location were nice, chatty and seemed to know what they were doing. I don't know anything about the other doctor at this location, but Dr. Nancie is great and I highly recommend her to anyone looking for a new doctor.Ash
