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November 2023 by Nyoki Najasake
Manager Joe is very professional & kind ! Great place to get storage services!! Excellent value and good customer experience!!! We highly recommend the cherry ? road location of Prime storage !!! THIS REVIEW IS FOR THE PRIME STORAGE LOCATED ON CHERRY ? ROAD IN ROCK HILL SOUTH CAROLINA NOT FOR THE HEARN STREET LOCATION ! My locker is in the name of MS. B. DeLaney ..
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November 2023 by Karen Barbee
The only problem we had is the door to the unit is too small. We thought it would be the same size as the unit and it's not. We're gonna have a hard time getting a hot tub in there
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November 2023 by Robert Curci
Clean, easy to access, and fair prices. Not much more you can ask for. Except for lack of carts to help move items.Was told more are on order.
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November 2023 by teea consolato
Johanna was very helpful in answering my questions and showing me around the facility! Great customer service!
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October 2023 by Diggin Life
As an auction winner I was told that I could only have access to my belongings during business hours. I remind you, these are my belongings, I should have access to them just like I rented the unit. They say that you have 72 hours to clear it out, but if you have to operate on business hours it's only 24 hours. I have never won a storage auction and was not given access to my stuff via code to the gate. The management needs to reacces this decision, because I was treated like I did something wrong, but all I did was pay for the unit and could have cleared it out in a matter of a few days, but it took me almost a week.I had to ask for extra time due to their policies. Do not bid on storage units here thinking you will have access to your unit after hours, because you will not. The lady that ran the facility was great, but management needs to get it together. This is the only storage facility that I have ever won an auction at that would not provide me a code to have access to my property. I will not be bidding on anything from this place or any of their other facilities if this is how they treat their paying customers. I do not advise anyone to bid on units here any longer. There are facilities out there that actually treat you like a paying customer. I will be taking my money elsewhere in the future.
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October 2023 by Tyler Strom
Excellent service!! Helped me and my partner find the right size unit we needed. Prime store is an excellent place to choose and is kept very nice! Thank you Johanna
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September 2023 by Nick Varraso
Johanna has been fantastic. We had an incident and she has been nothing, but professional and accommodating. I am so grateful.
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September 2023 by Mika
Very friendly and knowledgeable staff who made the process of renting a storage quick and easy. I would recommend
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August 2023 by Michelle P
Johanna was very helpful and friendly. A very quick and professional service experience. I'm glad to have chosen this Prime Storage location to store my belongings!!
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July 2023 by Cyn Rawls
Bill is an awesome guy, he showed me the lot from his golf cart and let me compare 3 units of the same size and pick the unit best for me. I recommend Prime Storage for anyone needing a friendly, secure, clean place to store your precious items during your transition. Thanks Bill for your awesome customer service ?
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July 2023 by Karen Chandler-Vess
Had a very pleasant move in with Prime Storage. Was very satisfied with their service.
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April 2023 by Trey Privette
Service was awesome!!! Both managers were very helpful!!!
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March 2023 by Trezz Trouble
I love this place and bill is the best in town when it comes to customer service! He need to be paid a lot more he always makes me feel like I’m family!
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March 2023 by Britney Fuller
Great place! Staff is friendly and very helpful!! I am using them now and I'm very pleased!!!
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January 2023 by Terry Young
Tiffany was great to work with getting me set with a storage unit. She was very polite and professional. She also answered all my questions and explained everything. They also have very reasonable rates.
