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March 2024 by Adam Ward
I rented storage unit AA014 at Public Storage for a house move, but it turned out to be a terrible experience. The unit had a significant roof leak, causing over $4,000 worth of damage to my belongings. Despite assistance from staff in arranging a unit transfer, the process was time-consuming and burdensome, requiring last-minute costly childcare arrangements.My attempts to seek compensation for the damage and inconvenience were met with a proposed resolution by Thomas Parks that fell far short of expectations. After over a month of discussions, only a $150 credit was offered, which did not address the losses adequately.Overall, Public Storage's negligence, inconvenience, and unsatisfactory customer service left me deeply disappointed. I am also concerned that they may be renting out the same unrepaired unit to others, potentially subjecting them to a similar ordeal.I reluctantly write this review, as I cannot recommend Public Storage and advise others to avoid it.
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March 2024 by Steve Moore
Flo has been very helpful and very friendly every time I come in with a question!!
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March 2024 by Cristy Lea
Flo was a rock star! Quick, polite, funny and sweet. Very helpful and patient.
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March 2024 by RIGOBERTO RODEZNO RUIZ
Flo was awesome and quick
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March 2024 by Victoria Bunton
Flo is so wonderful. She is friendly and polite. She always goes above and beyond and seems to really enjoy her job. The facility is always clean and easily accessible.
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March 2024 by Kamelia Earth
Flo at Ebenezer Rd in Rock Hill, SC is and will always be awesome in my book! She has the best attitude, great customer service and goes above and beyond to make sure that her customers are taken care of. I don’t live in SC anymore. However, I continue to do business with you guys and never worry about my items, because of her and the service she provides. I truly do appreciate her diligence, positive and upbeat personality and all that she does. She deserves a raise! If she recently received one, then give her another, please!!
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March 2024 by Marcos Amador
Flo is amazing ..i got all the help i needed
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March 2024 by Clark Wicklund
This is a Great place to work with .Flo was incredibly knowledgeable and helpful !!!
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March 2024 by Tiericka
Flo and Amanda are both awesome. There was a slight issue with the bottom of my storage door. But they were able to get me another storage before my move date. They went above and beyond to satisfy my needs and both of them were right there with me to help me every step of the way during the process. Most of all they both kept open communication with me during the process. Thank you again Amanda and Flo (:
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March 2024 by Steve Mckean
Flo has been so helpful and one of the best customer service people I have had the pleasure to deal with
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March 2024 by Mari rubio
Great service..Flo was great helping me out!
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October 2023 by Raelynn Jones
Flo was extremely helpful. I booked using the 800 number. Flo followed up with me and after our chat, we realized I needed something different that would better suit my needs. Flo revised my reservation which happened to be at another location, called ahead to the other location, and got things all squared away.
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October 2023 by Philip Knauff
I needed a storage area in a pinch last minute on a Saturday. These guys are the answer. I reserved paid and was given a storage area in less than an hour and it was all done 100% online. I have never had an easier time renting anything. Plus they are always running specials like first month free or first month half off. It's really great.
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September 2023 by CNJDFAMILY
Flo is the best! She went out of her way to help us when we had a delay in our move out date. I told her that she provided one of the most pleasant customer service experiences that I remember.
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August 2023 by Mahbod Naimi
My lock is missing and I can’t access my unit. I’ve been over-charged and over-fined since I’ve moved my belongings here and now I can’t even access my property. Terrible communication all around and horrible customer service.UpdateThey’ve raised my rent without my approval now and have locked me out of my unit again!WHAT ARE YALL IMPROVING HERE?If you’re white, you can rent here worry free no problem. Otherwise… good luck.Update: someone from corporate named Tom called me about this review. I explained him my situation and that I was hurt on the job in may and having been trying to vacate the premises immediately as I am unable to work and afford the bill.I pay my dues; and when I have a crew to come move my stuff, they have my unit locked and inaccessible.Tom read off the notes for this situation; everything the managers said was a lie. They weren’t around Saturday morning for me to move the stuff out either. It’s quite wild. He even coaxed me to spend my last 20$ I had saved for Ubers to my doctors appointments.Beware of public storage.If you purchased MO19 and don’t mind contacting me for my items, it would be a blessing.