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November 2023 by Jenny B.
Home Depot is a joke. We just bought a new washer and dryer last Friday. Were told the washer would be installed when delivered this past Wednesday. The guys who showed up apparently don't even work for Home Depot and they arrived in an Enterprise Rental truck. Told my husband they won't install the washer because they would be liable for anything wrong. I called the number on the delivery email we received, talked to a complete idiot who couldn't even get my phone number correct after telling her 4 times. Was told a manager would call me back. I hung up and called the store we purchased the appliances from and asked to speak to a manager. After having to call back three times because the "manager" that answered pretended she couldn't hear me and hung up on me then being transferred to a voicemail, I finally spoke to someone who told me she would "research" the matter and call me back. Four hours and no phone call later I called customer service and spoke to an extremely nice lady named Donna who gave us a $200 refund. I will never buy another thing from Home Depot. They do not care at all about their customers- except for Donna in the customer service center who is the only person I dealt with so tried to help at all. I have a friend who purchased a refrigerator as well a couple of months ago from Home Depot and was also told it would be installed at delivery. When it arrived, the crew also told them they do not install. Apparently Home Depot likes to lie to it's customer to get a sale and then the managers will not help when called on their lies.
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April 2023 by Adam F.
I could write a book of honest negative feedback on this store after a kitchen redo. Every single thing that you could think of went wrong and then some. Once they get your payment they don't care at all about you. Good luck getting in Touch with them! Show up to the store having to corner them to get them to talk to you. They outsource work who then outsources the work so 3rd party vendors with no true liability or cares. The WORST customer service and Mgmt I have seen EVER! Liars and cowards.
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September 2022 by Michael P.
The blinds department needs serious training. It takes hours to order. Multiple errors. A manager has to be called repeatedly to fix the errors. Definitely not worth the trouble!
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July 2022 by L C.
I purchased 3 Rhododendrons which died 60 days later. I attempted to return them in the 90 return policy and was refused my refund. Terrible manager in the garden center. I had the Home Depot proof of purchase receipt, and a printout of the charge from my credit card. I spent 256.73 for plants that died and absolutely no consideration of refund of monies I spent. DISAPPOINTED BIG TIME!! I will never purchase anything from them again. Home Depot has lost 3 customers from their decision not to return my money! I promise, I spend a lot of money in this store. In the long run they will lose more than $256.73. The manager couldn't care less! With the receipt right in front of him, stating exactly what I purchased, He states, "Home Depot does not sell Rhododendrons at that price." What is the purpose of a receipt if not to show proof of purchase!!!! I am 75 years old ... in all honesty, It seemed to be a bit of age discrimination going on.
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June 2022 by Brenda E.
If I could give no stars, it would be no stars! We ordered a vanity online in early May. When it came, it was damaged. We had to pack it pack up and take it back. The store ordered another but said it could only be shipped straight to my house, ok. The original date to be delivered was June 1-10th. On the 10th, changed to the 14th. Now everyday since, it says the following day and changes everyday. Home Depot says it shipped, the shipping company says they haven't received it yet. I called to cancel and get a refund, after getting the run around, the store said they wouldn't refund me until it shows up somewhere.....ummm, excuse me? YOU LOST IT! Now I'm 6 weeks without a bathroom vanity and I can't even get a refund of the product nobody knows where is. Corporate was a joke, they said I would have a refund in 5 days. It's been 6 days, no refund, no contact. Today I was told the refund was in process but they didn't know why, and they STILL won't give me a refund. The store manager was unhelpful, nobody knows where it is and apparently they don't really care, it just my problem and it will be resolved when it is resolved. I will not be shopping here again, even this was my go to store for many years. Their customer service is a joke at the store and on a corporate level. Good job HD of loosing a long time, loyal customer over some BS. I was able to text a CSR this morning, even though I've had a horrible experience, they kept sending me smiling and laughing emoji's, So I sent back my emoji and it wasn't smiling, it was a salute. B Sprouse Rock Hill, SC
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March 2022 by Robert S.
We bought a dishwasher with installation. It took 5 attempts to get it installed. They damaged the cabinet and refused to repair it.
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December 2021 by Best You F.
I would give it negative stars if I could. Becky at pro desk should be fired. Terrible customer service. Representatives at this location do not care about you. They even hang up on you. I'm flabbergasted by this level of terrible service.
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September 2021 by Anna Salinas
Great Customer Services.TY EJ. ??
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August 2021 by Wade M.
The woman who says she runs cabinets and appliances is so full of herself. When I worked at Home Depot 23 years ago you would do anything to help the customers within reason. Not the same today!
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July 2021 by Britanny T.
Ian at the paint section is amazing! We are doing a home project and we had 1 million questions to ask and Ian had no problem going all over the paint department with us. Overall the prices seemed more reasonable than when we went to Lowe's and had better selection than when we went to Walmart.
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June 2021 by Nicolas Cherry
Great service and support from Daniel, quality equipment
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May 2021 by florian luncan
Nobody answered the phone.
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April 2021 by Ellen D.
ordered a cooler online at 7am for pickup, and finally had to call them at noon to see if they actually had it in stock. Had to wait on hold for a while before they came back to ask me for an order number. We hung up, and it took another hour before they finally had it ready at 1pm for pick up outside. When I got home and opened the cooler, the 10 inches around the drain plug was black with some kind of moldy residue. I didn't have time to return it, so I just cleaned it with 409. I got most of it off, but there's a gray stain. Very disappointed in Home Depot. I'll go to Lowes' next time even though it's further away.
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April 2021 by Mitch H.
As part of my job I regularly visit Home Depots in the Charlotte area. This is by far the worst. Items are regularly out of stock. Employees aren't very knowledgeable on merchandise or store procedures. Drive to pineville or Steele Creek. It's worth the trip.
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March 2021 by Cory H.
Home Depot and Lowe's are the same to me. I like both. However, a new dishwasher is needed and today was the perfect day to get one. I called the store and asked for appliances please. Lady said sure and I thanked her. I was put on hold for 13 minutes and 18 seconds. Periodically the phone I guess would ring back to customer service and would be put on hold again. After the 3rd time I was transferred someone picked up the phone and hung up on me. Needless to say HD did not get my business today. I called Lowe's and was immediately transferred to appliances. The lady picked up the phone and told me what they had in stock. Sorry HD, Lowe's got my $650 today. Thank you Lowe's for having enough folks working that could help out a customer. By the way, I was closer to HD and would have made purchase at this location because I was closer to it. Great job Lowe's!!!!