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September 2024 by Glenn Nelson
I've been a big fan of this store, its staff, and it's well stocked, well managed inventory.
Went by first thing this morning in search of a gasoline or diesel can, allegedly the store had a dozen or so in stock and in-person only.
I found a crowd of four employees standing around chewing the cud not doing any work, and went I politely asked where I could find them the lazy employee just pointed "over there" in a vague direction and refused to provide any assistance in the matter and went back to chit-chatting. I could not find any on the normal spot so I asked the Customer Service desk if they might be in a special location due to the current circumstances of the storm... and was rudely told by a gruff woman that they must be sold then before she walked off.
Thankfully, I was able to buy a can from the Lowe's across the street off of a Boomer buying a generator and the last four cans so I could rescue my sister-in-law and her two-month old stranded along I-26 in Asheville.
While I'm sure the staff has had a weekend - the rudeness, laziness, and lack of help on display brings shame to your store in a time like this.
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September 2024 by Robert Wertan
Super great Employees,,#1on helping those who need help,,, very kind and respectful and professional people who work there,,,I suggest anyone looking for home improvement help ,, visit There,,,?
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September 2024 by Jamie Watson
Great place and plenty of worker to assist
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September 2024 by A M
Great location. Clean, organized, and friendly staff. Also the layout is nice in that the paint department and garden tools are off to the side where as the main aisles are located up front.
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August 2024 by Jim MacPhee
Shout out for Brady at the HD Seneca store. Rather than head to his break time, he stopped to help me find a couple products in rain gutter dept and even offered to fetch a bigger cart for me. It’s service like this that stands HD - and Brady - apart from the rest
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August 2024 by Dave L
We traveled about 15 miles to this location because we wanted to buy an item for which the online site verified that this location had 22 pieces in its inventory. Upon arrival, zero pieces of the item existed. We asked the nearest associate who was sitting down for some assistance. She wasn't even willing to get off her behind. She pointed to a lady at the front of the store who was searching for something on her system. I approached her and she said, "This (her project) is going to be a while." I stated that I only wanted her to page someone for help. She refused. She pointed back at the lady who referred me to her and told me to have her page someone. That lady reconfirmed that it wasn't her responsibility, persistent in her commitment to remain seated, seemingly only interested in conversing with people who cared to listen to her. I walked out and headed to Lowe's, where I got some assistance from a knowledgeable gentleman. Not ONE member of our team will ever step foot into a Home Depot again; nor will they purchase from Home Depot online. I remember, years ago, when a Home Depot opened up in my local vicinity. They put on a big charade and would bring a carriage to each and every customer who walked through the door, as if they couldn't do enough for you. That hospitality was shortlived. I shared that with the Home Depot who was sitting comfortably on her --- and she replied, "Yeah they don't do that anymore." Home Depot, you lost a number of customers permanently as a result of your way of handling them - or, more accurately, avoiding them. Truly, Home Depot represents the epitome of bad customer service.
Read Home Depot's generic response below, which confirms its insensitivity to customer feedback.
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June 2024 by Bryan Dudley (Spud)
In store pickup in and out had it ready for me
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June 2024 by Kyle Scott
My wife bought and picked up a refrigerator from the Seneca, SC Home Depot store. The staff was helpful in loading the refrigerator. I am currently infirm and unable to assist greatly in lifting, but we were able to unload the refrigerator. Unfortunately, once out of the box, we found structural damage at the foundation of the refrigerator. My wife called the store and spoke to the manager, Jill. Jill was unwilling to pick-up and deliver a replacement. My wife even offered to pay for pick-up/delivery, but Jill was unyielding. How about that for dumping a Home Depot-caused problem on the consumer? With struggle, we reloaded the damaged refrigerator into the car and my wife returned to the store to get a replacement. This time, she asked that the box be opened at the store. Lo and behold, the second refrigerator had the same structural damage. A third refrigerator was opened and did not have the damage of the other two. The staff helped to load the refrigerator and my wife drove home. After unloading, we found that a shelf and drawer were damaged. My wife returned a third time to the store. After having to wait in Customer Service, there was initial doubt about retrieving a drawer and shelf from one of the two damaged refrigerators as apparently, they had been loaded in a truck. My wife asked to speak to the manager, Jill, but was told Jill was too busy for her. Jill was preoccupied with store related tasks and would not take a moment to assist in what we consider a grievous customer service failure. While Jill did not prioritize the consumer and did not exemplify the minimum of decency in customer service, the staff did every bit it could to assist. In particular, Linda and Ramon gave great assistance. Until now, we have always had good experiences with Home Depot, but this experience definitely puts an indelible scar on the store brand.
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June 2024 by David Clark
Like home depot.
Always clean and well stocked.
Great employees and professional.
Helpful.
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June 2024 by Jenna Umphlett
This is my favorite Home Depot!
Was so happy to see several of my old co-workers, I traveled an hour to get everything I need.
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May 2024 by Christina Hamilton
I enjoy Home Depot Stores, but none of them rate up to having in stock for any of your must haves when shopping.
They are very limited compared to Lowe’s.
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May 2024 by Kreg Kimmons
Amazingly friendly staff and super helpful!!
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May 2024 by jason lee
Had a new employee that just started here,her name was heni, from Hungary,she went beyond her job to help me, home Depot is lucky to have her,thank you heni ?
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April 2024 by Morgan Jenkins
Michelle was amazing! I have really bad anxiety and she was able to accommodate me with my curbside order.
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April 2024 by SC Dreamers
It's a Home Depot
