“I have had my sub woofer and amplifier in my car for about 5 years now, and it had blown and stopped working Thursday evening. I found this place online and walked in Friday morning to get it checked out. The owner took a look at my system and figured out the problem immediately. I came back later that same day at 2:30 (as appointments are typically required) and it was fixed within an hour! The service was wonderful and so quick, and the workers helped me pick out a woofer to replace my busted one. This woofer was also cheaper than the original woofer I had! They were so helpful and the prices were amazing (coming from a college student)! I will never go anywhere else!”
“This review is based on the customer service we received at the location not on T-Mobile itself. The representative that helped us was Holland. He greeted us as soon as we walked in & got right down to helping us with the issues that we have with T-Mobile. Holland had to call customer support because our phone was PUK locked. We called customer support ourselves & after hours on the phone they couldn't help & told us we needed to go to a store. Holland tried his best but because we have an e-sim, our phone could not be unlocked. He even tried to get T-Mobile to credit our account since nothing could be done and it is actually our work phone (we had already missed calls for over 24 hours). We ended up having to purchase a new phone. Holland was able to set it up for my husband, even showing him how to get to certain apps, features, and logging into a few apps. We also have an issue with 1 of our tablets, we have been dealing with for more than 6 months, going back and forth with the warranty dept. The whole time, Holland was helping other customers, greeting them, calling customer support for them while still on hold for us, doing whatever he could do that the customer felt acknowledged. We drive further to this location just because the customer service has always been better. With representatives like Holland, we will continue to do so.”
“Perla V. at the Seneca store was awesome when it come to customer service!! She helped me help my family member make a bridge payment and cancel one phone service. She is very polite and personable. Cricket of Seneca is blessed to have her!!”
“Got a phone for me and my Girlfriend about 5 years ago. Last year we went and traded them in for new 5G phones. Have not had any trouble with them and I always know what the bill is every month.”
“We had a bad experience here a few years ago. We went back in because my old samsung wouldn't power up or restore from my SD card. They changed management lately and it shows. Xavier and Michael are awesome and got us fixed up. They took their time and answered all our questions. Everyone should go buy a phone from these guys today.”
“AT&T Store's Rafael is the best customer service rep and sales person that can be obtained for hire, and it was a pleasure doing business with him! He has all the makings and marks of being fit for management consideration and is proficient, dutiful, responsible, considerate, and respectful, and he wears the command of his expertise and knowledge of his vocation extremely well and very openly! You will have no better customer experience in having your needs met with wireless than being catered to by Rafael at Seneca, SC AT&T Store!”