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April 2024 by Ashli Turner
Worst experience. First, the team members (at least on this specific visit) are above rude. I asked for an iced matcha latte & what was given to me was a brown-green drink which tasted like espresso. I tried to tell the employee & instead of listening, she argued with me about how matcha is espresso (clearly, it’s not. It is green tea & shouldn’t be brown), she tried to make me look dumb & instead just showed her lack of knowledge for the drinks she serves. She then proceeded to completely ignore me & service the next customer in line.
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March 2024 by Melodie Ray
Iced coffee was good. Thank you
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March 2024 by Rose Holland
Shrinkflation is real and apparently hitting Dunkin too. Order a large latte and got what used to be a medium sized cup a few years ago. The flavor was still there but the cost and the ounces weren't.
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February 2024 by Jennifer
Happy yo have a Dunkin' in the area, but it's basically it's a small take-out place with no drive-through. There are 2 small tables, but only eough room for a line of 2 before you are standing out the door.
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January 2024 by Warren Wilhoit
New staff is terrible. They don't care about customer service at all....
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January 2024 by Sunil Pingili
I'm a regular customer here, primarily for the bagels with cream cheese. However, during my latest visit, I noticed a significant decrease in the amount of cheese on the bagels. This was quite disappointing compared to my previous experiences.
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January 2024 by caeylene wark
Hands down since these new people took over this is the best dunkin around I come almost every morning around 5am they know me by name ? staff is friendly coffee is always on point the lady's in the morning deserve raises ?
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January 2024 by stephen kiser
It's hard to say anything bad about Duncan but if you go there for an apple fritter you're going to get a donut with Apple preserve shot up the middle of it when I say run of the mill I mean this is your benchmark You shouldn't be buying anything less than this but if you really want good stuff you need to shop otherwise If you really want a good apple fritters and pastries licking good donuts in Simpsonville bar none they got it going on
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January 2024 by Haylee Powell
Did not receive what we ordered because they typed the ticket wrong. When we told them what we were missing they said nothing and still only put in the bag what was on the ticket instead of what we actually ordered. We would’ve been fine paying the difference of what was missing but weren’t even given that option. Won’t be coming back.
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December 2023 by Stacey Barnes
Worse experience of my life. After repeating my order 3 times at the ordering station they still got it wrong then tried to make me feel dumb by telling me they never had the drink that I have ordered in the past from not just that location but many countless others. Instead of making it right the girl proceeds to get an attitude and walk to the back. The manager not much help either so of course the staff would not be much better. Once the refund was given they all expect one person who had just clocked in stays at the front and everyone “forgets” my one more drink that was ordered. I had to ask again 3 times for them to make my coffee which in turn took 15 mins to do. Terrible service terrible management. Someone get them some training on customer service and training on their products. Me and my 2 yr old could have done better
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December 2023 by tb m
Seem to be chronically understaffed. Waited 25minutes for latte and munchkins. Mobile Orders often made wrong and with it being busy, who wants to bug them to recreate or wait another 25 minutes.
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December 2023 by Tony G
Really picked up the pace of getting orders done quickly as of late!...well...Back to being fast!
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November 2023 by Roosevelt Jefferson
It’s a shame to see one team member’s values not align with everyone else. It undermines team morale and the customer experience.
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October 2023 by Dara
Whomever was working this afternoon had an annoyed attitude, like its my fault she doesn't like her job. Looking at other reviews, I'm sure it's the same woman. I was very nice and simply asked her for one of their raw sugars and she said "I don't know what that is I just know its Stevia! (with an attitude), then she hands me it and it literally says Stevia in Raw right on it. Smh ? She continued to give stank faces and attitude in any interaction with her after. The other shorter girl who is usually there is very nice. I will try to go when only she is there. I recommend to this woman if she hates her job to get a job somewhere else instead of ruining the customers experience.
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October 2023 by Daniel Quick
Great iced coffee. Donuts are nice when they're warm. Nice cold iced coffee, today. Ser ice was fast.