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July 2024 by Brianna Mcherring
I love my Firestone team THEY ARE AMAZING !! been going here for years not to toot my own horn but my nana and I have to be the favorites lol no really this is a great team !! great team work!!! they give you a day believe your car will be ready when they say JASON OH JASON YOU HAVE BEEN REMARKABLE THIS GO ROUND (&ALWAYS )I APPRECIATE YOUR PATIENCE WITH ME AND THE TIME IT TOOK TO FIX MY CAR THANK YOU ! To everyone at Firestone if you know my nana and I (Amelia and her granddaughter) we appreciate all y’all do thank you again to our favorite mechanics❤️❤️❤️
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July 2024 by Peter Marston
I have been going to Firestone for over 20 yrs and this specific for 15 of those. The people in this store are really helpful, especially Jason the manager. I have recommended this location and Firestone to several people I know.
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July 2024 by A&H Jenkins
This place lack integrity one of the mechanic cut my husband’s chair and the store manager refuse to accept liability for the damages and he is also a very rude nasty miserable unhappy man. I escalated the complaint to corporate and they are siding with the store. They are all corrupted be aware this is a greedy company and they only care about money.
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July 2024 by Jeff Cravens
They always do a great job to provide the best price on tires and service. Trustworthy, reliable, friendly, and fast!
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July 2024 by Laxmin Vunnam
They changed my car tire, charged more, and did a very bad job.
And the guy is very rude and not even answering a single question properly.
I don’t recommend this place to
anyone. Careful, you will be ripped off.
Never come see this place again.
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July 2024 by Hannah
Awful! Made an appointment for 12 to get two tires changed. Showed up early and was quoted 1.5-2 hours. After almost 4 hours, I call to check just to be told that they haven’t even started on my car. Told them I would need it by 5 because I have kids to pick up and he says “welllllll I can say we’ll shoot for 5”. I tell him I may just need to cancel then to which he responds “Ok! We’ll pull your car out so you can come to pick it up”. Who knew it was that exciting to lose a customer?
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July 2024 by stacy rothman
I have been taking all 5 of our vehicles to Firestone in Simpsonville, SC for years. Because of the positive experience I've always had I continued to get my car serviced at Firestone when I recently moved to GA. I recently brought my car to Firestone in GA for an oil change and was told my battery was low. I had my battery changed in Simpsonville just 2 years ago. When the battery from this store was taken out to replace, it was not the battery that was put in the computer. It was still the Toyota battery that came with my car. The Albany store was great and saw that I had paid for 24F6 DHGOLD-24F-6 and so he allowed me to use the warranty. I then called the Simpsonville store to let them know this happened. When talking to Jason he made all kinds of excuses and made no effort to apologize. His reason for it not being put in the computer correctly was that he didn't know I would be moving. I was not looking for anything other than an apology and to make him aware that this happened at his store. I was extremely disappointed with his customer service, as I have recommended this same shop to many people and always had full confidence that I could trust them and their work.
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July 2024 by Samuel Brooks
They care about people.
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July 2024 by Thomas Young
It was cool.
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July 2024 by Marty Davis
Love these guys!! They are the best!! So efficient and honest!! Very friendly too! And I have choices closer to home but always come here! Thank you for the wonderful service Woodruff Road Firestone! Martha Davis 2022 Ford Explorer fleet car
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June 2024 by Beverly Saindon
Recently purchased tires from this location. Had a screw in one of these tires and went for help. They were too busy to remove screw and patch. We have multiple vehicles that we have spent money on recently at this location. Poor poor customer service. We WILL find somewhere else to take our cars (4).
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June 2024 by Stefan Wilson
This place is a joke. Don’t waste your time. Go down to Fairview to Goodyear. We had a blowout on our toy hauler. Called them and they said “yes, we have that size, come on and we will handle it.” My wife got there and they said it would be 3 hours wait. Nope, drove to Goodyear and was out in less than 45 minutes. Better tires too!
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May 2024 by Vanessa Denniston
Prompt and efficient service. Coffee was fresh. Clean environment to wait for service. Made appt online and even had to adjust time through chat.., and it worked!
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May 2024 by James Shelton
Staff was extremely courteous, helpful and knowledgeable. I knew what I wanted and the staff was all business about making that happen. Wait time was minimal in a very comfortable, clean and safe waiting area. Thank you for a great visit.
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April 2024 by Andrew K.
DO NOT COME HERE After having my car aligned here MULTIPLE times trying to find out why I can't hold an alignment, I found they failed to either reinstall or tighten a strut nut
