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February 2024 by greg Hopkins
I had a 92 year-old relative give me a mitre saw for Christmas. I attempted to take my unopened saw back the first week in January. , I did not ask for a refund, but to trade it from a 10" saw to a 12" with the sliding feature. I did not have the receipt as my relative has memory issues and had no idea where she had put any receipt from that day of shopping. I was denied spending more on the upgrade due to it being a high theft item. I could tell them the store and the date it was purchased from in another town two hours away but that could not be checked. I know the saw was not stolen but my thoughts were... You already potentially lost a saw, someone was bringing it back (so you have it to sell again) and on top of that I was going to spend more money to buy a more expensive saw they were making money on. I didn't ask for a refund. So what they did lose was a customer who has faithfully shopped there for many years. I will never buy any product from them again I can buy from Lowe's now, or online. I am a 62 year old male who does not steal. I understand the rules. I do not understand how someone so brazenly walks out of a store with a 30 lb saw, but I guess that is the world we live in. Either way they lost a customer who was a faithful shopper.
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May 2023 by David R.
This Home Depot was well stocked. Almost to the point of excess. They had every tool I needed for my most recent project. The staff was friendly and helpful when I did engage with them. All in all, I give this particular Home Depot a 5 out of 5 for sure!
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March 2023 by Ryan Ruvolo
Great selection
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November 2022 by Teri C.
I hired them to replace a window and rotten wood around the window as it was leaking into the room below. It took 7 weeks to get here which was okay. They sent someone first who could t do the job. So I waited another week for them to get someone else. The whole time water comes into my home every time it rains. They come fix it super fast. It's still leaking. It leaks less but it still leaks. They send a man to look it. He says someone will come to fix it sometime next week. It's been two months. No one has come. No one answers my emails. Water is still leaking into my house. It was almost $1500 dollars and rain is still coming into my house!
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October 2022 by Cheryl H.
Now they will NOT give you a military discount unless you have an app download it on your phone! What about people who don't have a smart phone? What about elderly veterans who don't know how to use apps? Highly recommend you do not shop at Home Depot but instead, shop at Lowe's.
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August 2022 by B T.
I went to Lowe's and couldn't get any help on what I needed. So, I went to Home Depot. I went to the wood section because I knew I needed some trim for my bathroom but I didn't know what kind. I ran into a young man in a orange apron who saw I was clueless and walked right up and said "hi, I am Luke can I help you find something." I explained what I needed and he took me right over to what I was looking for. He stayed, and made sure I found exactly what I needed and then walked me over so that I could get what I needed cut to the right size. He was really friendly and extremely helpful. I'll definitely pick Home Depot over Lowe's in the future! Thank you Luke!!!
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March 2022 by Mary Morgan
Always come for one thing and end up buying 15. Love this garden center. Easy to navigate.
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July 2021 by Celene T.
Beware of doing any custom order. I ordered windows in April. I was promised to have them by the beginning of June. The contract states no later than July 11th but the salesman Kevin said the beginning of June. I was getting windows in order to put the house up for sale. The windows never came. I tried to cancel and had the house windows painted when my painter came to paint the house. When I tried to cancel Robert threatened to have me put to collections if I did not pay the deposit. He was rude and disrespectful. He told me the head guy, Frank, would call me. This was June 24th. I thought the windows were canceled. The house is up for sale. I then receive a phone call stating the windows would be installed on July 27th. After several phone calls I finally got the install stopped because I had paid $1600 to have the windows painted since Home Depot had not delivered them when we agreed they would. I would have never agreed to an install of windows the end of July. My goal was to have the house on the market July 4th. Frank finally calls me after two calls to Scott the head installation manager. Frank informs me that it doesn't matter that Home Depot promised June and the contract says no later than July 11th I still must pay the $1400 deposit. Here is the bad part, his response was "Ma'am I have a whole warehouse full of custom windows because of canceled orders!" Well no wonder, the salesman promises a date, they don't comply, and people are unable to install probably because they sold their house like me. Beware of Home Depot. They are making money by not fulfilling agreements.
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November 2020 by Joy L.
Never shopping at Home Depot again! We purchased all new kitchen appliance and 3 year extended warranties November 2017. We were told by the salesman that all of the appliances had 1 year manufactures warranties and then the extended warranties would start afterwards. Today 2 of our appliance started to have issues, so I called to set up service appointments via the warranties. We were informed that our warranties expired on 11/10/2020 and there was nothing they could do to help us. We called the store and spoke to the manager and was basically told we should have read the terms in the warranty paperwork that states the extended warranties start on the date of purchase. Even though it was their salesman that told us wrong, they refused to honor the warranties that had just expired less than 3 weeks ago. Now we're stuck with figuring out the repairs on $2000 worth of appliances in the middle of a pandemic and only one person is working due to COVID. I can go without using the dishwasher but we have to have a refrigerator. We will NEVER purchase from Home Depot again and we have cancelled our Home Depot credit card for any future purchases!
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November 2020 by Jimmy J.
Do not buy anything from this store we bought a whole set of GE appliances for our kitchen remodel from this store with the extended warranty and we specifically asked the sells man how long is the warranty good for we where told one year manufacturer and three years of extended warranty. This morning the dish washer and the refrigerator quit working called the warranty people and they said we have none it ran out on the on the tenth of the month. The appliances where three years old on the tenth long story short the warranty doesn't run back to back and that is not what we where told when asked.
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November 2019 by Kleta C.
If you buy anything here, make sure you plan not to return it or have your receipt, because, otherwise, they only give you a penny per item you are returning. A friend of mine returned a $49 faucet and 3 packs of ceiling tile. They said since he didn't have his receipt, they would give him the lowest price they had sold these items for. That was reasonable, but would you believe they found each item where they had sold for one penny? There is absolutely no way! That was a lie. I work for a wholesale plumbing supply, and our people know about what they sell stuff for, so that is what we give credit for. We wouldn't sell anything for a penny, anyway. We would just give the customer the item if it wasn't worth more than that. Don't go here, because if they would do that to a customer, they might do anything.
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March 2019 by Madison P.
TERRIBLE SERVICE. I called to simply check if they had the plants I needed in stock, I was transferred twice and both the people working in the garden center were useless! I was told to call back again and ask for "Rich" bc apparently he's the only idiot who can check inventory for me! This is just insane, how is this company so good at employing airheads? DO NOT SHOP HOME DEPOT FOR ANYTHING!
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March 2019 by David Greider
Prices are a little high for common sold plants . $15.00 appears to be going rate for any plant.
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March 2019 by John Muller
Very good help is excellent.
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January 2019 by Sarah Z.
One of the managers, Steve, spent 20 minutes helping me with an issue that was entirely (though accidentally) my fault. He was amazing and figured out a way to resolve it and stayed nice and friendly the entire time. Thank you so much!