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September 2023 by Psychemelic
Came here to cash a check and the lady with the accent said she can’t cash it since it’s from fidelity bank… in reality she just closed her drawer and it wasn’t even 3:30 yet. So I had to deposit it and ofcourse it’s Friday. She said it should be in my account by midnight when that’s not the case cause it’s next business day.. so Monday. Bogus and just cause of that shenanigan I will for sure be switching banks now. ✌?
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May 2023 by ilya D Knight
Would be nice if they could atleast try and keep "bankers hours" Having multiple business and accounts with BOA since 2009 these limited hours at the few remaining locations in my area is very frustrating. Maybe it's finally time for a bank change.
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March 2023 by Kross Kross
Came in to open another account. there was one person ahead of me. The supervisor walked right passed me to assist fed ex. Didn’t speak didn’t do anything. Then start looking at family photos of a customer who Natalie else was assisting. Now there is 6 ppl in line one of which walked off. They clearly do not pride themselves in customer service or taking ppl time into consideration. First time coming inside this location and the last. If you see ppl waiting for assistance help them. Then after waiting 15 mins she says she has to take care of something first. I swear it took 2 hours probably longer. Idk if she’s new or what but she handle the drive thru. It should not take that long.
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March 2023 by Norma Cantrell
I have always gotten good service here. Before my husband passed 11/2018 every time I went through the drive thru or going inside, someone would ask how he was doing. Now that is customer service at it's best!
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October 2022 by John H.
They took money from my account, never told me about it or gave any receipt showing it and When I confronted them they took me into a closed room and said I should have known. They were very rude and continuously talked over me and interrupted me. I am a Senior Citizen and it appears to me they try this as a practice.
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March 2022 by Meg Cheshier
WORST customer service EVER! The head teller, who was a male, (only specifying gender bc I didn’t get his name) could not have been more rude. Was not helpful, was unfriendly and very condescending. When I asked about his demeanor he replied don’t mistake my directness for rudeness. If you have to quantify the statement then you are being rude.
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February 2021 by Jerry Bailey
I went to the Bank of America in HillCrest, SC on 1/22/2021. Kristina is a very knowledgeable CSR and walked me through a major issue. She took her time too make certain it was completed, assured it was right and gave me confidence on what happened.She saved the day.Thank you,Jerry
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July 2020 by Kimsey Cook
Most inconvenient bank to bank with
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June 2020 by Molly’s
I needed help with something to sign a new lease for an apartment complex (long story short) over 3 people took there time to help me ! Great service ! And I’m in my new apartment:) all smiles here! Thank you guys!
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February 2020 by Bunty Desor
Came here today for the first time in 5 years. Nothing has changed. It's very old and outdated here. Not enough reps and slow service.
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November 2019 by Jon L.
I had a very positive experience when I visited this bank the other day. The entire staff was very helpful with the issue I had with my personal and business account. Natalie was able to figure out what happened and got it resolved right away. The manager Nadia also put me in touch with some other bank partners that are going to help me with more of my future business needs. Very grateful for this banks excellent customer service. Thank you again to Natalie and Nadia!
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November 2019 by CAROLINA BATH
I see some people disappointed, but for me in general there is a great service.
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August 2019 by Lee Harris
Victoria was extremely friendly and helpful. She took great care of us. Thanks Victoria.
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July 2019 by Amanda Blanton
Wait was long like a hour for a simple verification of a check that was with bank or America. Customer service 0 stars!!!!
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January 2019 by Colleen Dixon
The staff have always been very nice and helpful when I visit them
